Dan Breyen Community Champion

Hi @Sana Usman welcome to the community. Below the issue summary, you can have two options, one would be a the "Link Issue" that your used to. Another option could be that you have an '+Add' below the item summary. The 'Linked Issue' is now in that "+Add" menu. Atlassian is trying to clean up the page a bit in the cloud.…

Thanks for putting this together. 

What do you think is going to be the next level of Jira Integration specifically with JSM.

Back in the day before I chipped off my front tooth, While driving, I could put a handful of sunflower seeds in one cheek, move them over and shell them with my teeth one at a time, Then put the shells into a bottle for proper disposal later. I know, pretty exciting, but when you were on a long drive, it's something to…

Hi @William Faulk I tried that out in my instance and was able to replicate some of these issues. I went out and did a quick search of Atlassian's Jira site using this search string: project = "Confluence Cloud" and text ~ "\"inline comment\"" and status != Closed I found a few tickets that I would suggest you vote for and…

Wow! Confluence Premium Automations integrating with Jira are great for Product Development. As you create requirements, you can create Jira Tickets for the tasks automatically. JSM has more Customer Friendly integration using Atlassian Intelligence, the Knowledge Base and the Virtual Agent. 

Using Confluence as a Knowledge Base for JSM is a life saver. Extracting 50+ years of knowledge from the company's history and documenting it so our agents can quickly find answers to commonly asked questions and customers can help themselves with some commonly asked questions.

Favorite recipe would be the traditional green bean casserole in the US. Invented by the Campbell's soup company so they could sell more Cream of Mushroom soup. These days, I prefer to make it from scratch with actual mushrooms and a roux. I haven't figured out how to make French Fried Onions easily from scratch, but I'm…

Well, right now I'm working through the Jack Reacher series. I'll admit most of my 'reading' is listening to audio books on the way to and from work. But I'll still plow through a good book when I'm able.

Teamwork is crucial to the success of any business. Any chance you can learn more about your team and how to become a more productive one it can only benefit the organization.

Active Listening is an important soft skill. Many people want to jump into a conversation without actually listening to what they are saying. If a question is half asked, don't answer yet or you can get in trouble by assuming the rest of the question, and totally going off in the wrong tangent.

Confluence Premium allows you to have a Custom Domain for your Confluence information! Especially useful for your Company's branding.

I'm looking forward to improving my knowledge of Confluence Premium so that I can better utilize it in our organization.

Nasty Bugger - It took my mother. Still hoping for a cure to be found. One saving grace is that she passed before Covid and didn't have to go through that time. It's promising to hear about progress towards ridding this world of it.

Hi @touchlineconnect can you add these members to the ticket as 'Request Participants'? They will get all of the notifications that the Reporter gets. I have internal employees setup in our JSM as customers, for this purpose (people like account managers) so they can be added as Request Participants and they will get the…

The Visual learners will appreciate Loom for getting their updates.

Great content, worth taking the classes.

Hi @James Hamilton welcome to the community. You should contact Atlassian Support if it comes down to administrator issues. They can confirm who is setup (after validating you should have access to that information) and can make arrangements to consolidate and/or make changes. Hope that helps.

Hi @Ersa Aditya Hasdianto I looked out on Atlassian's Jira site and found CONFCLOUD-76068 which looks very similar to the issue you are experiencing. I voted for it, and you can vote for and watch it to get further updates on its progress. Have you tried stripping down the word file to see if it could be a size issue and…

Hi @stephan_lewis as I understand it, there isn't a current way to default the description with the base product. There are a couple of workarounds. Some involve an app and others involve using custom fields. Here are some Community articles I found referring to those options. There may be more.…

Hi @Michelle Kramer, @Trudy P Claspill and @Andrew Armanini. I opened a Support ticket yesterday for this issue and got a reply from Atlassian Support that this functionality has been backed out for all users. You shouldn't be seeing these Kudos messages any more.

Hi @Diane Lamoureux and @Bill Sheboy I opened a Support Ticket yesterday, and got a reply that the development team has rolled this functionality back for all users. I'm no longer seeing the 'Kudos' messages. You shouldn't be seeing this functionality any more.

Hi @Kari Kiviniemi welcome to the community. I can see where you are coming from and can replicate the behavior. I would suggest voting for and watching CONFCLOUD-22115 to allow exporting the PDF to be landscape. It may or may not help with your issue, but with the Jira Legacy, and landscape. There is…

Have you ever tried trick or treating knowing a blizzard is coming? Enter the Halloween blizzard of 1991. The kids have to entirely rework your costume because it's going to be cold and snowy. What's the point to be dressed up to show off your cool costume, if it's all covered up by a snowmobile suit? It started snowing…

Hey @Bill Sheboy I wasn't getting any off the 'Kudos' messages with the 'New issue transition experience' turned off by default. I turned it on to see if I would get the messages, and sure enough, that's when the Kudos messages started showing up. SO, I went, and turned that off, but the Kudos messages are not going away.…

Will end users be able to turn off this functionality after the rollout is finished? Or at least turn off parts of it? My users might break out the pitchforks and torches if they start getting messages about "Kudos for keeping things up to date"

Hi @Diane Lamoureux, welcome to the community! Check out this Community Article and see if it's turned on for your user. If it is, you should be able to turn it off from your Personal Settings page. I would also refer you to JRACLOUD-84375 on Atlassian's Jira Site. You can Vote for and watch that for updates. I would hope…

Living out in the country, it was hard to go trick or treating because the houses were so few and far between. To remedy the situation, we usually went to a cousin's house that lived in the city, and then went out with them. That certainly increased the density of the pillow case when we got home. Of course, the parent tax…

Hi @Petru Negrusa built into JSM from the Reports link, you should have a 'Requests deflected' report. This will tell you how many customers searched through the Knowledge Base, found an article and then click on "This Helped Me". That's considered a 'Deflection'. From that same report, you can see how many articles were…

We have parades for Halloween. The area schools have a parade, and then there's a big parade on the weekend. Our school band decided we wanted to be in the parade, but instead of marching, we'd all get on a flat bed trailer and ride in the parade. Pretty fun huh! But someone has to be on the end of the trailer, and you…