Dan Breyen Community Champion

Hi @nilo soto I'm not aware of a way to do this for each Service Request. I took a look at Atlassian's Jira Site and didn't see any similar requests out there for something like this. If you'd like, you can create a suggestion with some details regarding how it works. Having some background for how it would help you out…

Hi @Wattson Helpdesk welcome to the community. At this time, the Organization field is not available for use in dashboards. I found JSDCLOUD-13709 and JSDCLOUD-6383 were opened for Atlassian to add this functionality to JSM Cloud. I would suggest voting for that and watching it for updates. I'm going to do the same as it…

From what I see on this page, I don't see them explicitly saying that it won't work, as they support both Jira Data Center (Server) and Cloud. You could check with Polarion Support to get clarification if you'd like. There is some compatibility with specific versions of Jira Data Center listed there as well. You may need…

Hi @IT ST.Anna welcome to the community. I found this older Community Post that sounds like the same issue you were having. By default emails are sent based on the tool language. Please verify the default tool setting under Global Configuration -> Language -> Global default language That addressed the other issue. Hope…

Hi @Justin Frank welcome to the community. It looks like someone else has reported this same issue. I did a search on Atlassian's Jira site and found CONFCLOUD-79738 which sounds like your issue. It looks like it was created recently, but I would suggest voting for it and watching it for updates. I went ahead and gave it a…

Trying to wrap my head around being wrapped in a blanket of "Two all beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun". Thanks @Tomislav Tobijas My mother-in-law made little blanket substitutes that were about 12" by 30cm that you could use to substitute for a full blown blanket. It made…

Hi @Rajat Krishnan I did a quick search on the internet and found a Polarion Connector for Jira that you might want to look into further. It appears you can contact Siemens/Polarion to get further information on that integration. Hope that helps

When my family would go visit friends at their cabin, we would always fight over who got the butterfly quilt. Curling up under that quilt on a crisp evening reading a book was always one of the takeaways from that cabin experience. It's still there, and I look for it practically every time I'm there for a visit.

Hi @Lukas Zangerle welcome to the community! I did a quick search on Atlassian's Jira site and came across JSDCLOUD-14576 which sounds like the issue you are having. It was created in July I would recommend voting for and watching it for future updates There is a workaround in that ticket that you could try by using…

Hi @Vara Prasad for JSM there is a template Automation that can be used to notify customers of outstanding open issues. I'm sure it is possible that it could have been modified for your purposes. There is also a Automation Template Library with several possible templates that could have been used. The default I'm thinking…

Hi @Alon Yehezkel Atlassian provides some Automation Templates that you can use. I found this one specific to closing the parent when the children are resolved that is probably pretty close to what you're trying to do. Check it out here. From inside the application, when you're looking at your automations, there should be…

Hi @Manfred Nuncic I was trying it in my instance, and I didn't see a way to resize that window. I took a quick look at Atlassian's Jira Site and didn't see anything related to changing the size. If you'd like to confirm with Atlassian Support (use the link above), you could, otherwise you could create a new ticket on the…

Hi @Rezvan Ahvazian I did a quick look through Atlassian's Jira site and came across CONFCLOUD-17853 which sounds like the issue you are having. I would suggest voting for and watching it for further updates. Hope that helps.

Hi @James R Gaston welcome to the community! I found another Community Post that as of 11/5/24 the new reports were not available. If you don't have them on the Atlassian SOC2 site I would suggest to raise a ticket with Atlassian Support to get you more specific information on this subject. Hope that helps.

Hi @Mona Akkoush welcome to the community. Existing data won't be affected when you switch to Premium and then back again. Of course, you will not have access to any of the Premium features once you switch back to standard. Hope that helps.

Hi @Fabio Castillo welcome to the community! Are you planning on using the software in the cloud? If so, here is the cloud pricing. There isn't any bundling available, but you pay per user on the software. Jira & Confluence can be setup with a different number of users if that helps. You get a discount as you have more…

Hi David, I found a few different Community articles that refer to a service for migrating from MeediaWiki to Confluence. Here's one of the links: MediaWiki to Confluence Looks like there's a Third Party company (Xoriant) that could assist with this for you. There were a handful of other articles, but they were very…

Hi @Brady Buttrey I take advantage of scheduling when Automations can run. My Automation rule for this task rule runs once per day at 9:00AM and checks if it's been untouched for a period of time (I use 14 days) and then acts on it accordingly. Here's a template I found on Atlassian's site that you should be able to use as…

Hi @Oleksandr Dendeberia welcome to the community! When you Export the Space from the GUI you have the choice of CSV, HTML, XML, or PDF. As an Admin, when you are in the application looking at your space, you can click 'Space Settings' from the left menu and in the 'General' box there's an option for 'Export Space'. Here's…

Hi @Sean Smith wondering if you used this article to Setup your Knowledge Base with JSM. I didn't have to reconfigure any permissions for my Confluence pages when I went through those steps for my JSM/Confluence instance.

@Barbara Szczesniak we had a punch card we could buy for milk or lunches, and they'd take out the hole punch, and then my carton of milk was in hand. Yes, I'd agree, the chocolate milk days were extra special to go with my brown bag with a sandwich of some sort and whatever else was in there that day.

Thanks @Kristján Geir Mathiesen , now you have me thinking about 4 ft (1.5m) snow drifts. But first, the beautiful part was watching the snow fall, having the fireplace going, and knowing I don't have any plans to be anywhere. However, I only had a snow blade on my tractor, and figured I needed to go outside regularly to…

Hi @Okara Ihor welcome to the community. Do you have a line below the 'Installed Languages' called 'Default Languages'? If you click 'Edit Settings' in the upper right corner you should get a drop down for Default Languages and you should be able to change your setting. Here's an article from Atlassian on the…

Hi @Mike Nelson welcome to the community. Based on this earlier post it was mentioned that timezones currently aren't used in Automations. It may be easier to adjust your rule. I took a quick look on Atlassian's Jira Site and didn't see any open tickets regarding TimeZone support for Automations. Hope that helps.

Hi @Berik Irgebayev Cron is a time-based syntax for that Jira can use for scheduling jobs to run at a specific time or at specific intervals. Here's a definition of Cron Cron on Wikipedia I use this page to help me figure out my Cron Expression: cron-expression-generator but there a plenty out there. As Tuncay mentioned,…

Hi @Michaela Kubicová welcome to the community! It is possible that a customer could share a request with another customer based on how your system is configured. If you open you JSM project and look at your Project Settings, under 'Customer permissions' there is a 'Customer Sharing' section. One option is 'Customers can…

Hi @Garrett Bailey welcome to the community. I'm not aware of any functionality that would provide this functionality with the base product. It does appear that there may be some 3rd Party Apps that would provide this integration. I don't use that functionality, so I don't have any recommendations. If that's the way you…

Hi @Jason Dyke have you looked at the 'Page Properties' and/or 'Page Properties Report' macros? It sounds like this might be what you're looking for. Here's an article with more information about that: Page Properties Macro 

Hi @HeDu as the ticket is worked on, the requester should be getting status messages. If you would like some additional notifications, you could easily setup these with Automations. I use them to remind the customer that we are waiting for additional information. Here's some more information on Automation: Automation…

Hi @Benjamin PRUDENT in JSM, on the Organizations tab, there is an option under 'Manage Details' and one choice under that is to 'Import from CSV'. There are instructions there for creating the CSV file so it can be imported, and an import guide you can use for more information. I found this article from…