Dan Breyen Community Champion

Oh my gosh! Do I have a story to tell you about skydiving! I just started at this brand new job, and I you know, it takes a little while to get the vibe of the office. So I was just chilling out and minding my own business for awhile. That went on for about two weeks, and then my new boss, after some small talk, asked if…

I may be wrong, but it would seem that Agents would primarily be replying to customers when the status changes. Having it default to "Internal Comment" adds more time for my agents as they have to remember to click 'Reply to Customer' in their workflows.

Hi @xiaolin.zheng welcome to the community! Based on this article from Atlassian you can attach up to 2000 files per issue. There are some other limits in that article that may be of use to you as well, but if you're going to upload 500 files, based on that article, you should be OK. Hope that helps.

Hi @Michelle Martin welcome to the community! Unfortunately, at this time, canned responses are not available in the mobile app. I did find JSDCLOUD-13153 on Atlassian's Jira Site where it was requested to add this functionality to the app. I could see where this would be useful for agents to have this capability. I would…

Hi @VML Standard I'm using an iPhone 12 with iOS 18.2.1 and can make a change, have it save and it's not locking up my phone. I'm using the 4.5.1.4 version of the app that just came out within the last few days. Could it be a possibility of an older iOS/ older App issue? If I recall correctly, iOS 16 was the latest iOS…

Hi @Laura Beatriz Luna Maia welcome to the community! If you haven't yet, I would suggest taking a look at this setting up your Knowledge Base article from Atlassian. There's some setup in JSM and Confluence to get the two to be talking together. When I was setting up mine, I went through that document and it worked like a…

Hi Rob, can you check the Space Settings for the space you are trying to move it to? (Click on Space Settings, then under General click 'Features' and see if 'Blogs' is turned on. If it is not, this possibly why you can't move it. If I have Blogs turned on, I was able to move them over, but then I turned them off. (I still…

@Matthieu Guyonnet-Duluc I do think you are running MacOS 15.2 with Safari 18.2. It does appear that the menu takes longer to load the first time after updating. If you give yours some time or if you click on it again, does it eventually load in the right spot?

Hi @Matthieu Guyonnet-Duluc welcome to the community. I'm using MacOS 14.6.1 with Safari 17.6 and not experiencing this issue. You didn't mention which MacOS you are running. Just to eliminate some variables, do other users have the same issue? If so, are they using the same OS/Browser? Do you happen to see the same…

Would you ever call a TV a toy? If you did, I am glad when this device came out, because that meant that my days as the remote were coming to an end. Now granted, it could only turn the TV On/Off, lower the volume, and scan through all of the channels in order, (Yeah, if you wanted to raise the volume, you had to turn the…

Do slotless race car tracks count? I thought it was cool that we could actually change lanes and it wasn't stuck in the slot the entire time.

Hi @Joni Dori welcome to the community. I've found some other community articles like these that can help you get the information you're looking for. DORA & Atlassian DORA DORA Compliance I hope these articles help you out. You can always contact Atlassian Support if you have further questions. Hope that helps.

Hi @lfrancell welcome to the community! Looks like you beat me to it! Here's an article from Atlassian on Importing Issues with a CSV file. Hope that's what you're looking for! There were several other articles I found here on the community if you need more assistance!

Hi @fu_pow_seng I would recommend voting for and watching CONFCLOUD-71790 to allow for the ability to default the alignment. Many people in that ticket have requested the ability to Left Align images by default. I voted for it as well.

Hi @Dhanasekhar welcome to the Community! There isn't a specific version of the Cloud that you can see directly from the application as the software is regularly being updated and changed. I found this article regarding using an API to get the version and build number. Jira Cloud Version and Build Number Hope that helps!

Hi @Duncan Girvan welcome to the community! When an agent creates a new ticket, there is a 'Raise this request on behalf of' field, where you should be able to insert the actual Reporter of the issue. Do you have this field on your create forms? I know when I'm using JSM, I'm notorious for not changing the reporter to the…

Hi @Juuso Ikonen welcome to the Community! I had the same issue where I wanted the Organization to fill in automatically. I I haven't tried using the email domain, but I did accomplish defaulting in the Organization based on the user's Organization they are assigned to in JSM. It uses some API calls to get the User's…

Hi @Teodora Ugrenovic welcome to the community. I did a quick search on the internet and didn't find any direct migration utilities. Does osTicket allow you to export the data into a CSV file? If so, I found this article from Atlassian Support on importing the data into the cloud. It gives you the structure for the file in…

Hi @Hakeem MA welcome to the community. I did a quick search on the internet and didn't find any direct migration utilities. Does Connectwise let you export the data into a CSV file? If so, I found this article from Atlassian Support on importing the data into the cloud. It gives you the structure for the file in that…

Hi @Michaela Nelson welcome to the community! I was testing this to see if I could replicate the behavior, and when I'm adding the value in my instance, I'm getting an option to copy and paste {issue.comments.internal}, not {comment.internal]. It'll let me hover over the suggestion and copy it to the clipboard. I then…

Great advice for the end of the year. I made sure my calendar was up to date for when I was around and updated everyone on my project statuses. Sharing pages in Confluence is a good status asynchronous way to update the team as well.

June, I also found this Downgrade Jira Software article that may help answer your question as well.

Hi @June Zhong welcome to the community. I have a feeling that Atlassian thinks you're still using more than 10 active users and won't let you switch to the 'Free' plan because of that. This community isn't going to be able to look into the specifics as we're mostly users here, but if you contact Atlassian Support and…

Hi @Dirk Bromberg I found CONFCLOUD-77874 out on Atlassian's Jira Site. You may want to vote for and watch it for updates to have Confluence Automation routines provide this functionality. It would be nice to have a way to Archive them off to save space. Not sure how that would work if they get activated again, but I'll…

Hi @Fabrice Gantois would it be possible to provide an example of what you are trying to do? Here are the Smart Value Text operations available to you if that would help. Smart Value Text Operations Hope that helps.

I think in my neighborhood this year, many people were also following the same tradition @Kristján Geir Mathiesen There were many fireworks shot off throughout the evening. Happy New Year everyone! Let's kick off the new year with a bang!

Hi @Udo Carls welcome to the community. In my instance, if I select 'Issues' from the left navigation menu, and then select 'Export / Print List' the columns match up from the issues and the Print List. Some of the labels are different, but the data is showing the same columns in the same order. If I remove columns, I'm…

Hi @Jarrod Reimann I'm not experiencing that behavior in my instance. I created a table, put some words in some cells, and published the page. Then I searched for those words and it found the pages. If you add data to a table and then search for it right away, it may take a few moments to index. Do you have an example that…

hi @Digital Shakti welcome to the community. On the Demo Scheduling page there is a link for an On Demand Demo. Would that be an option? On that same page I see a link to contact a Sales Associate, They might be able to assist you further. I also see a link on the Contact Us page for a contact if you're evaluating products…

Hi @Marcela Tarazona welcome to the community! I apologize for any problems with the translation. As most of the people here are product users, I would suggest opening a ticket with Atlassian Support and select the "Billing, payments and pricing" option. That group is better suited to help you with your payment issue.…