Dan Breyen Community Champion

Hi @Jamila Atakishibayli welcome to the community. If you're the Atlassian Administrator for your site, you can find your Billing Account by selecting 'Administrator' from the 9-grid box (where you're picking the product like Jira, Confluence, JSM, etc). That should take your to your Atlassian Admin page. Then select…

Hi @Jonathan Vallee welcome to the community. You can double check, but I think CONFCLOUD-80347 might be your issue. There are several issues with exporting Confluence pages, but I think that one is the closest. If that's your issue, or if you find another one, I would suggest voting for and watching it for updates. If…

Hi @Chalani Wijayananda welcome to the community. I'm not exactly sure what your question is, but are you looking for a way to add Jira issues to a page? If so you can use the 'Jira Issues' element by selecting "Insert Elements" (The + on the toolbar) from your Confluence page and then modifying the criteria to get the…

If you're the System Admin you can open a ticket with Atlassian Support to address that.

If you're using the Cloud Software, then that Jira ticket would still apply.

Sorry, Chris, I'm not familiar with the 'OP' terminology. The link you provided refers to the Data Center product. From your labels, you've indicated you're using the cloud software. My answer was derived from the labels, are you using the Confluence Cloud software?

Hi @Chris X welcome to the community. I found CONFCLOUD-75154 out on Atlassian's Jira site which sounds a lot like your issue. Importing Word docs to existing Confluence pages isn't available yet. If you'd agree that this is your issue, I would strongly suggest voting for and watching it for future updates. Feel free to…

Hi @Keeley Sorokti you can run your automation at a schedule time. If you look at the templates for the Confluence Automations, look at "Replace a label on all pages when scheduled (recurring)" as an example. That's probably the easiest way for something like that to work. I do that a lot for Jira Automations. The trigger…

Hi Lucas, I apologize if there are any translation errors. I'm not exactly sure what you're trying to do, but you may want to vote for and watch JSDCLOUD-4722 and JSDCLOUD-11930 to give you some more flexibility in customizing the Portal. Hope that helps.

Hi @Anne Emmerich welcome to the community. Try this Knowledge Article from Atlassian about reactivating your subscription. If you're still having issues, you can contact Atlassian Support and using the 'Billing, payments, and pricing' option and they should be able to assist. As the user community, we're not suited to…

Hi @Akshaya G welcome to the community. Under Administration / Billing you should be able to manage your subscription for each product, and then clicking on the '3 dots' you should have the option to 'Cancel subscription'. If that doesn't work for you, you can contact Atlassian Support and select the 'Billing, payments,…

Hi @Tomasz Skarżyński at this time there is no setting to change the default to "Reply To Customer". This is part of the new Issue Transition experience. JSDCLOUD-14319 was entered on Atlassian's Jira Site to add this functionality. I would suggest voting for and watching it for updates. All users will be getting this…

Hi @Anna Queen at this time there isn't a mechanism in the base product to export the CSAT report. You found JSDCLOUD-4749 entered on Atlassian's Jira site to add this functionality. If you haven't already, I would suggest voting for it and watching it. There may be some third party add on that might work for you, but I'm…

Hi @jurgen_lehoucke_liantis_be welcome to the community! I found ACCESS-1656 or ID-8447 on Atlassian's Jira site. I could be wrong, but this looks like the request you are asking for. It would extend this functionality to If it isn't, there were several others that were similar to it out there. If not, you're more than…

Hi @Tamara Wright welcome to the community. On Atlassian's Jira site I would suggest voting for and watching CONFCLOUD-78269 which is to add the search capability on White Boards. That way you'll get notifications of any updates to the issue, Hope that helps.

Hi @Glenn Shapanka welcome to the community. Certainly, you can have a different number of Confluence licenses than Jira licenses. Especially if people are only working on content, they would only need to have Confluence licenses. As you're adding users, just make sure the people who only need Confluence don't get…

@Jigna Patel welcome to the community! Following up from David, if you're looking at a ticket in JSM, can you use the 'kabob'/'3 dots' menu and select 'Print'. This should give you a report of the actual ticket. You can then create a PDF file of this information and attach it to your CapitalOne system. If you want it to…

Hi @Maria Cuebas welcome to the community. I'm certainly not an expert in Simpplr, I've never used the application before. But I did a quick google search and I found this article which would make it seem that it's possible. You don't state whether or not you are using the Cloud or Data Center version of Confluence, and I…

Hi @Nick Wier welcome to the community. I would agree, there should be a setting for Canada and so do some others. I found JRACLOUD-84753 on Atlassian's Jira Site. I would suggest voting for and watching the issue for future updates. Feel free to add some comments to the issue and tell your friends to vote for it as well.…

I'm not seeing similar things for my requests. I've requested Atlassian Support to take a closer look at this ticket. Hopefully they will be able to shed some light on what's going on.

What options do you have under the 'Which product is this for' dropdown? I would expect to see a choice for Jira(Cloud xxx) and your URL. 

Thanks, @Susan Reed are you by chance your System Administrator? Usually when you're picking the license there should be a choice for the cloud license you have. Does that 'Do I have a Cloud Product' give you other choices?

Hi @Susan Reed welcome to the community. I'm sorry you're having issues with the support link. Here's the link that I use: Atlassian Support I hope that works out for you.

Hi @Cirley Salazar Florez I found JRACLOUD-70704 out on Atlassian's Jira site to allow support for Gherkin. I would suggest voting for and watching it for updates. Feel free to add some comments about how it would help your business out. Hope that helps.

Hi @Stefan Salzl this has been an issue for a while for both versions where confluence is exporting as .doc and not .docx. I don't know of any built in tools that will change the default to save as a .docx. I believe CONFSERVER-38237 is the Data Center version as Atlassian needs to tweek their export process to change the…

Hi @Finaleap_Admin welcome to the community. Thanks for joining. For your account issues, I would suggest contacting Atlassian Support and use the 'Billing, payments, and pricing' option. They're more suited for answering your billing questions. We're mainly users who are helping other users with their questions here. Hope…

Hi @Virginia Baker welcome to the community! I would recommend opening a ticket with Atlassian Support as they are best suited to work with billing issues. We're mainly a user community here. Give that a try, they should be able to help you better there. If you're not the System Administrator, you might have them open the…

Hi @Tina-Louise Allaire I'm not able to recreate your issue, but I'm probably not clear on the exact steps you are using. Could you possibly elaborate on how you're recreating this issue? Is your page set to the wide width? Is your browser window quite large? if you change that does it work differently? Do other users…

@Alex Spitzer if you post the number here, I'll give it a vote, and maybe others seeing this post will as well. 

Hi @Alex Spitzer welcome to the community! I'm not aware of a way to increase that limit with the base application. CONFSERVER-33361 was entered on Atlassian's Jira Site for the Data Center / Server product to increase this but it was closed several years ago due to not being very popular. You could try opening another one…