Dan Breyen Community Champion

Hi @julia casagrande I don't know exactly what you are seeing without a screenshot, but are your referring to the Home Page Title? As an Administrator on the main portal page, you can click the 'Customize' button in the upper right hand corner and change the title. If you're referring to your "Introduction Text", this as…

Hi @[deleted] welcome to the community. I found this article that appear to be a similar issue for someone else. It appears that your account is still linked to a few things that needs to be addressed first. Hope that helps.

It's inevitable, if the company you work for has been in businesses for a long time, the staff that was there when the company opened its doors is not the same staff that is there 50 years later. Over the course of time, all the knowledge learned by staff is either going to be documented somewhere, or be lost to the ages.…

Hi @정상연 welcome to the community. We're a community of mainly users here, and can't administer your Atlassian accounts. If you've already tried the steps in this article cancel your subscription, you probably want to contact Atlassian Support and select the 'Billing, payments, and pricing' option, they should be able to…

Hi @Maximiliano Tami welcome to the community. I hope this translates OK for you. I would go to the Administration application and select 'Products', then select 'Manage Product' next to Confluence. That should show you the number of 'Licensed Users' the system sees in the system. You can then click on the number of users,…

Hi @Scott Baird I tried this on my 24" monitor and couldn't recreate your issue. Do you know if other people have the same issue? Does it depend on the browser you're using? Have you tried both Edge & Chrome? I took a quick look at Atlassian's Jira Site but I couldn't see anything open that was related. If you've tried…

Hi @Equipe Ciano welcome to the community! First, I apologize if there are any translation issues. Has your site added and/or removed users recently? It's possible there are more than 10 users that are currently active, and that would change your license from the free version. You can check on the number of users in the…

Hi @Harm welcome to the community! Based on this community article JSM Users in Jira your JSM agents need access to Jira, they will need to be setup as a User in Jira. I have a similar setup in my instance, where my developers have access to Jira, and some of them are setup as Collaborators, so they can assist with JSM and…

Hi @Bernhard Krötsch welcome to the community. I found JSDCLOUD-8016 on Atlassian's Jira Site, where this functionality was requested, At this time it is functionality that isn't being considered. There is a mention of reconsidering on that ticket, you could add a comment if you'd like. It might be a little work, but if…

Hi @Andrei Shabalov welcome to the community. I'm probably not using the exact same steps you have as they're not listed, but I'm not experiencing that behavior on my instance. Do other users have this same issue? Do you experience the same behavior in another browser (like Edge)? Does it happen in different whiteboards,…

I'm actually becoming a master at sending all those emails pretending I'm the CEO. It actually surprises me how many people will respond when I say "Hi, employee, this is your CEO! Don't tell anybody, but I really need your help, could you send all the employee contact information to my private email. I'd really appreciate…

Hi @Annamalai welcome to the community. I believe your underlying issue is JRACLOUD-25493 limiting the number of rows you can export. I would recommend voting for and watching that issue so it can get some traction. I would agree with @Philipp Sendek _catworkx_ that this sounds like an Atlassian issue they would need to…

I was at scout camp in my early teens and figured I might as well go fishing by myself and figure it out. It wasn't something that I normally would do on my own, but the timing was right. I borrowed a pole, dug up some worms and off I went. After casting the line, I got a bite... "Here we go!" After reeling in the fish, I…

Hi @Giulio Pengo from your exported data, it looks like the data is properly formatted as a CSV file with the data separated with a comma. If you load excel, and open your CSV (outside of Jira) do you get a Text Import Wizard? If so, and you walk through the wizard, it should let you select 'comma' as a delimiter, and when…

Hi @srikanth_rao I found this article in Atlassian's Knowledge Base about editing the properties of the status to allow it to be edited after it's closed. Edit Closed Issues That would at least be something to look at. Hope that helps.

Hi @Roy Chen welcome to the community. I could be wrong, but I don't think there's any setup that you need to do, I'm wondering if it's something going on at the server level. Have you gone through this Knowledge Article? Virtual Agent with Slack I did find several issues with the Virtual Agent & Slack, but nothing…

HI @Andressa Dias welcome to the community! Do you happen the user ID & password for the old administrator? That will help with this process. If the number of users went beyond the free license amount, I know Atlassian will move you into the Standard License. I requested Support to help you out with this issue. If you…

Hi @vennila_g I'm not aware of a way to turn off the Auto Save. I also took a quick look through Atlassian's Jira Site and didn't see anything already submitted for that. You're more than welcome to create a ticket out there if you'd like. Hope that helps.

Hi @Lucas de Souza I found this article from a few years ago regarding printers for QR Codes. I would think it's probably still relevant, although the models might be a little newer. Hope that helps.

Hi @Geoffrey Liu welcome to the community. This change was made as part of a UI refresh. More information is available here on this community post: UI Refresh for Conflluence Laura's post suggested you can provide feedback there if that helps.

Hi @haoqi.shi welcome to the community. Just from taking a look at your screenshot, do you have any content that is not in a folder? If you temporarily move an article outside of the folder, does it show up? Does this happen to all of your users, and have you tried a different browser by any chance? I took a quick look on…

Hi @Adri what Kai was referring to was if your Jira users are setup as Collaborators, they are not using JSM licenses. Only Agents, (anyone interacting with your customers) are counted as JSM users. They can interact with tickets, review comments, make Internal Comments, but they are not interacting with customers. If you…

Hi @Matej Durkac here's another article on usage limits: Usage Limits Hope that helps.

Hi @Val Gendleman I'm seconding the link from John. I'm not exactly sure what schedule you are looking for, and I'm no expert in Cron, but if you're looking for 0 seconds, at 14:15 on the 11th day of March for any weekday in any year, I get "0 15 14 11 MAR ? *" I actually see 7 expressions needed in the sequence. I have…

Hi @IT Administration welcome to the Community! Based on this article, it appears that if you are subject to HIPAA compliance, you will at least need to be on a Standard License for Cloud products. There are several other links from that page that you can get more information on. Here's another link with more info: HIPAA…

Hi @Antonia I did find JRACLOUD-45545 and JSDCLOUD-15309 that were entered for Jira Cloud. There are a few different Jira tickets entered. If you'd like Atlassian to look at a coding solution, I would suggest voting for and watching these for updates.

Hi @Senior Admin welcome the community! I can replicate this issue in my instance as well. I think we're going to need some assistance from Atlassian to see if they can possibly remove the scroll on the Confluence page itself. One scroll bar is coming from Confluence, the other is coming from the browser page. I agree the…

I grew up in the house across the cornfield from where I live now. I shared a room upstairs with my brother, and our room was also the guest room, so if company stayed over, the extra bed was in our room as well. My sister had her bedroom on the opposite end of the hall from ours. We had a bit of a downhill on one side of…

Hi @Roberta Borges welcome to the community. I apologize for any translation issues. Based on Atlassian's Pricing Guide as long as you stay at 10 users or less, you can continue to use the free license., You can monitor how many active users you have, and if you go over 10, then your licensing will most likely get changed…

Way to go everyone! Thanks for contributing.