Kateryna_v_SaaSJet_ Atlassian Partner

If you are okay with using third-party add-ons, then such information can be obtained from the SLA Time and Report for Jira app, in two charts. On the SLA Met vs Exceeded issues graph, you can see the change in the number of completed tasks over time (over a year, in your case). And the SLA Statuses Pie Chart will show you…

Hi @rbalamu2 Yes, as already answered, these are limits. But some third-party add-ons (which are much cheaper than changing the Jira plan) will be able to give you unlimited automation. For example, suppose you need to automatically change the status, priority, or issues' assignee and send notifications. In that case, try…

Hello @genevieve.vandenhende Let me clarify what you want it to look like. Do you want to select a specific date range (1 year) and be able to see the percentage of all completed tasks relative to uncompleted tasks? And also the percentage per day, did I understand correctly?

Hi @Rafael Soares de Oliveira If you are okay with using third-party add-ons, I can show you how to set it up in the SLA Time and Report add-on. I don't know your workflow, but for almost any action of your client, you can set it as a Start condition for SLA configurations. Set the SLA time target (trigger) to when you…

Hi @Nash I didn't fully understand what “Advanced compare condition” you meant, but I found a possible solution. If you are okay with using third-party add-ons, here is an option that should work. Using SLA Time and Report for Jira add-on, create a Work Schedule with the necessary working hours, breaks, weekends, and…

Hi @Somnath Raveenthiran I suggest you try the SLA Time and Report for Jira add-on. The app allows receiving reports of 4 types (Grid table and charts: Met vs Exceeded, per Assignee, Pie Chart) without limits for the date range filter. You can try its 30-day trial, and if you need any clarification, feel free to ask. My…

Welcome) Feel free to ask anything. I'll be happy to help.

Hi @Pavel Kostetskiy If you still need an answer to your question, could you please describe the problem in more detail? This change of what in another project violates yours, and how would you like to be notified?

@Ana Rita Henriques You're welcome! If you have any new questions about SLA in Jira, then I will be happy to prepare the same detailed comment :) Best regards, Kateryna

Hi @Ana Rita Henriques Welcome to the community! In addition to the previous comment, I can show the SLA configurations in the SLA Time and Report add-on (developed by my team). You need to set up two calendars by setting as working hours your intervals: 15h - 21h (CET) and 21h - 23h (CET), You can get a report for the…

Hi @Elif Alverson You use third-party add-ons for the SLA functionality in JSW. For instance, you can use SLA Time and Report for Jira Cloud, which includes some automation. By setting Start/Pause/Stop conditions, you can use different triggers (time limit until the first response, for example) to change the status of the…

Hi @Tuncay Senturk _Snapbytes_ Thanks for the comment, you're right. I fixed it.

@SBACTL_JRFontanilla Yes, you can calculate the price on this page. Currently, paying for the add-on for 50 users will cost $62.50, while Jira's Premium plan - $152.50 per month. So far, there are no restrictions on functionality, and immediately after payment, you get unlimited automation, SLA configurations and report…

Hello @Michael Nassette If you are okay with using third-party add-ons, here's another way to do what you need. Using SLA Time and Report for Jira add-on, you need to create 2 working schedules (calendars) and add them to simple SLA configurations. The first will be for Business Hours and a correction message 30 minutes…

Hello @AJ McBride I'm not sure if this can be done by Jira functions, but probably community leaders will tell you more. However, I know for sure that it is possible to automatically send a custom message to the SLACK channel using the SLA Time and Report for Jira add-on. It will be like an action when the SLA reaches a…

Hi @Ujjawal Pandey Welcome to the community! Try the SLA Time and Report for Jira add-on. There you can get reports of 4 types, where you can see how much time was spent on the set SLA goals (time of tasks in statuses, time to answer, time to solve, and any of your other goals). You can also automatically send messages…

Hi @Malek Other users have already asked about the limit of 30 SLAs. Please read about it here. The 30 SLA limit is most likely a limitation of the Jira Standard plan, so if you want more, you should either upgrade to Cloud, which is costly or install a third-party add-on without such limitations, which is much cheaper.…

Hi @SBACTL_JRFontanilla I commented to you in your duplicate request, but I will repeat my answer here. Changing the tariff plan is expensive, so I advise you to install SLA Time and Report for Jira add-on developed by my team. For a much lower price (or even for free), it will provide you with many more options and…

Hi @SBACTL_JRFontanilla Welcome to the community! I see a feature request from 2021 for the same issue, but no changes yet. You can write to Atlassian support with a request to increase the number of SLAs, but in case of refusal, changing Jira's rate plan is more costly than subscribing to a third-party SLA add-on with the…

Hi @Sofia Grunspan You can also do this with the SLA Time and Report for Jira add-on. Set up 2 simple SLA configurations, where you will automatically send a notification to similar groups of users based on the task's status. There you can also choose the time after which the message should be sent (after 1 minute, for…

Hi @Todd Thomas You can try using a third-party add-on. My team developed the SLA Time and Report for Jira add-on, which has more SLA specialization, but we already had a similar use case where the client wanted to control SLA with custom fields instead of status changes. By a similar logic, you can automatically send…

Hi @William rosenthal Welcome to the Community! I suggest the SLA Time and Report for Jira. There you can change or create custom messages for sending to SLACK or as a comment on a task using Shortcodes (smart values). Try the 30-day trial and check how useful it is for you. I hope this is what you are looking for. My team…

Hello @Daphne Wallen Welcome to the community! It may be easier for you to use the appropriate Marketplace plugin for this. Here is a link to a detailed article on how to make reports in Jira, but I recommend you try the SLA Time and Report add-on for Jira, which our company developed. You can easily set up SLA…

Hi @Stijn Despiegelaere If you don't mind using third-party add-ons, I'll just show you a simpler way to solve this problem using SLA Time and Report for Jira. In your case, it will be necessary to create 2 SLA configurations, where the first SLA with a Calendar for Saturday and the second one with a Calendar for Monday.…

Hi @Ahmed Safwat Marey Welcome to the Community! You can use third-party add-ons to set up reports. For this, I suggest SLA Time and Report for Jira, which our company developed. Here you can create and edit SLA work schedules as you wish: with holidays, different working days, hours, breaks, etc. You can also select the…

Hi @Ken Loh If you are okay with using third-party add-ons, specifically SLA Time and Report for Jira, here is a ready-made instruction for your case. It shows step-by-step how to set up SLA with calendars for all your teams with different time zones. You can try the add-on with a 30-day trial. I'll be happy if this is…

Hi @Stefanie Sullivan I recommend the SLA Time and Report for Jira Cloud add-on with a table and charts showing the time to the first response and time to resolution each month and many more (according to selected filters and configuration settings). You can compare users with each other and determine who was the most…

You are welcome! I'd be happy to help you set up your SLAs if it is helpful for you. In this case, it will be better for you to book a Demo call on the Marketplace page. Link in my previous comment.

Hi @Mitesh Shah If I understood you correctly, I could suggest the following solution: add another status, for instance, Tech. investigation and control SLA based on it. But first, tell how you want to count the time together: Assigned to Technician + Tech. Investigation, or separately? If together, it is possible to make…

Hi @Houssein Barkallah I can suggest a few more options. 1) If we want to control SLA by 3 labels. You can enter the following JQL request (with your labels and projects) in the advanced search field. Project=QA and labels in(Department, Group1, Group2) I’ll compare other options with the SLA Time and Report add-on…