Kateryna_v_SaaSJet_ Atlassian Partner

Hi @Rose Campbell I suggest you use the SLA Time and Report add-on for this. There you can set up SLA conditions and select the goal type “Negotiated date”. Then export the date and keep only the required columns. You can try it for free with a 30-day trial. The app was developed by my team, so if you require any further…

Hi @Shivam Desai Welcome to the Atlassian Community :)

Hi @Elif Alverson I would suggest you use the Notification Template Editor, but this feature is included in the SLA Time and Report for Jira add-on. It would be more useful in your case because you can create your own notifications (for comments in issues and via SLACK) and have unlimited automation to control SLAs. You…

Hi @Suporte JRetail , Jira's automation has some limits for the execution, it depends on Jira plans. As you have the Standard package, you won't be able to automate much there. I'm uncertain if your error is related to these limits, but in any case, I would recommend the SLA Time and Report for Jira add-on. Here you will…

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Hi @DINESH, Jira's automation has some limits for the execution, so if you have the Standard package, you won't be able to automate much there. The community leader answered this question in more detail here → Jira Automation, usage limits I would like to recommend the SLA Time and Report for Jira add-on. Here you will be…

Hi everyone! My name is Kateryna. So far, I'm wholly new to Jira, started to use it just a few months ago :) I work as a product marketer at SaaSJet company, which develops add-ons for Jira. My product is SLA Time and Report for Jira, so I am overly interested in learning what questions and problems bother users to offer…

Hi @Aykan Inal I can also recommend you the SLA Time and Report add-on for Jira that was developed by my team exactly for more simple control of SLA deadlines. There you can set up notifications in the comment of the issue (with email sending) or via SLACK. Try how it works for you with a 30–day free trial.

Hi @Jacques B Welcome to the community! Answering your questions, I can suggest the SLA Time and Report for Jira add-on that was developed by my team. You can easily select many conditions for Start/Pause/Close statuses with OR/AND logic options. It will work for any type of issue (task, bug, epic, story etc.) and sub-task…

Hi @Daniel Convery Maybe you should ask Atlassian support team for help. I can only suggest a quick and partial solution for continuing correct work and reporting — add-on SLA Time and Report for Jira. My team developed the app, and there were no difficulties like this. You can easily select|/change all statuses or other…

Hi @Erna I can suggest you set up SLA configs for teams from different time zones with an SLA Time and Report add-on. There you can create a separate team/assignee calendar for each SLA config and set a necessary zone. Then use the SLA conditions settings for the team based on this created Calendar. Do the same for each…