Kateryna_v_SaaSJet_ Atlassian Partner

Hi @Suganya Jayakumar As we have already recommended, you can do this with such third-party apps as SLA Time and Report for Jira. There is no limit on automation, such as in the Jira plan. Set the Start condition to High Priority and set automatic notifications for SLA goals. It can be through SLACK or as a mention in the…

Hi @靳光光 I suggest an alternative and easy solution – try a third-party marketplace add-on such as SLA Time and Report for Jira. You can configure SLA configuration with automation for status/priority/assignee change or customize notifications in one window. Use the 30-day trial to see for yourself how it simplifies work.…

Hi @TP053006 Welcome to the Community! If you are okay with using third-party apps, I will show you an example of a solution using the SLA Time and Report add-on. With is a 30-day trial, you can try everything shown in the screenshots. There is a dependency on two things here: 1. Under what conditions should the countdown…

Hi @Alison Files As always actual an alternative solution, there are Marketplace add-ons that simplify work. For example, in the SLA Time and Report for Jira add-on, you can configure reports with the simple filter fields (and use the JQL if you'd like – the app also supports it). You can try all the benefits of the…

Hi @Vineela AK If you don't mind using third-party add-ons, you can change the SLA name and other things with the SLA Time and Report for Jira. There is still a free plan for a team of up to 10 users, by the way. You can try all the app's benefits with a 30-day trial. My team develops the add-on, so if you need further…

Hi @Hafiz Anas I suggest you try the 30-day SLA Time and Report for Jira trial to see how comfortable working with the advanced filter would be. This filter works for report grid-table and for charts, but not on the Jira boards. My team developed the application, so if you have any questions or want to schedule a demo…

Hi @Rahul There are no apparent indicators directly in the ticket, but an alternative solution exists. The SLA Time and Report for Jira add-on has a report in the grid-table form with a list of issues and indicators of exceeded or met SLA. There you can immediately see which of the issues is red and which is green. To do…

Hi @Phillip Orange @Hines Trulock @Philipp Schäfer @Erin Blomert @Rainer Daller If you don't mind using third-party add-ons, consider an alternative solution – SLA Time and Report for Jira app. With the add-on, you get a continuous report taking into account only the working days of the selected calendar. Try the 30-day…

Hi @Winnie Yip I wrote an article on the topic "SLA configurations for different Time zones with Custom Fields in Jira Cloud", which shows the configuration of calendars for different time zones and how it will be possible to control SLAs for different teams. You can add different holidays for calendars. If you are not…

Hi @Jitendra Injam Welcome to the Community! This can be done with the SLA Time and Report add-on, but I'm not sure whether it is possible to notify a group of users in Jira Automation. In any case, you can use the 30-day add-on trial to try this app functionality yourself — to make SLA notifications for several people.…

Hi @Gopikrishna_Kunduru You should contact the Appfire support team with this question, or @Tuncay Senturk _Snapbytes_ will be able to answer you right away.

Hi @Florian Welcome to the Community! You should contact support about this issue. I can only offer a temporary solution so you don't waste time waiting for the SLA to work correctly. You can use third-party add-ons from the Atlassian Marketplace, such as SLA Time and Report for Jira, to configure and monitor your SLAs…

Hi @Stefan Speck As a simple alternative, you can try the SLA Time and Report for Jira add-on (developed by my team). For the Start condition, set the one Status you want to change, and for the Stop, set the Status you which will replace the previous one. To the SLA time goal, set the trigger in 5 minutes and select the…

Hi @VEERAPURAM CHENNA SREENADH You can try the SLA Time and Report for Jira add-on as an easy-used alternative. Set to the Start condition Issue Created status and time (or data) triggers for action “Notify in comment” (in issues' comment + email) or “Notify via Slack”. Use the 30-day trial to do the same in your project.…

Hi @Kim White Here is a good Use case of how you can organize SLA control for different Departments using Custom fields and the SLA Time and Report add-on (which my team developed). I see your JSM tags, but you wrote that you use Data Center, so I warn you that the add-on works only for Jira Cloud and has a trial period of…

Hi @Aryeh Schwob If you are not against using third-party add-ons, then the following solution can be implemented with the SLA Time and Report for Jira add-on: 1) Create a calendar according to your schedule, considering holidays and holidays. 2) Set up a new SLA configuration according to the created calendar. Select the…

Hi @Eleni Wagner-Oikonomi Welcome to the community! Here's an option to do it with SLA configurations using the SLA Time and Report for Jira add-on. Set the Start and Stop conditions and run the trigger for 10 minutes. This will be the same for native JSM functions but in separate SLA and Automation windows. If you want to…

Hi @Nikole Conejo The issue has already been resolved for you, but I cannot help but share an alternative solution that completely covers your need. The Grid Table report in SLA Time and Report for Jira add-on, developed by our team, looks exactly as you requested. On the Dashboard, you can see issues with columns of your…

Hi @SBACTL_JRFontanilla Unfortunately, for Jira's Standard plan, assigning a ticket to a group is impossible, but if you create a custom field Department, then it can be used for reporting. I know how to do this using SLA Time and Report for Jira, which was developed by my team, so if you are okay with using third-party…

Hi @will ferguson If you need all users allowed to select their location in the ticket, or it will be set automatically, you need to create a custom field and new calendars for each time zone. See how to do it in the article "SLA Configurations for different Time zones with Custom Fields in Jira Cloud". In the article, I…

Hi @Andretti Silva Here is the documentation about Integration with Slack for SLA Time and Report for Jira add-on, but I think some of the steps definitely be the same for the Jira site, so check the points.

Hi @Gabriela Serratto I recently wrote an article about “16 Most Popular JQL Filters for SLAs in Jira Cloud”. Check it out. I think there will be more useful options for you, but, in my opinion, this is the most relevant to your request: "Time to First Response" = paused() OR "Time to First Response" = breached() OR "Time…

Hi @Amnon Even Zohar The built-in SLA is only in JSM, but not for Jira product discovery. You can only use third-party add-ons at the Atlassian Marketplace to control SLA and add automation. I suggest you try the SLA Time and Report for Jira app (developed by our team). You will be able to create SLAs by notifying users…

Hi @Laurent Delosieres , Welcome to the community! You can also easily configure SLAs using third-party add-ons. For example, with the SLA Time and Report for Jira, you can configure custom SLAs by priority with automatic actions and trigger time according to priority. You can see how it is shown in the article "How to…

In any case, if you don't mind using third-party add-ons, you can set up notifications for almost any change using the SLA Time and Report for Jira add-on. To do this, create an SLA and set Limit exceeded action to send notifications to comments to the task or to SLACK. And if you have a SLA goal = 10 hours, set yourself,…

Hi @Tim Shirazi Welcome to the community! The built-in SLA is only in JSM, but for Jira Software, you can use third-party add-ons at the Atlassian Marketplace to control SLA and add automation. I suggest you try the SLA Time and Report for Jira, developed by our team. There you will be able to create SLAs for each of the…

Hi @robert cortez If I understood your request correctly, you want to control SLA, where on Start, not "Issue Created", but setting a date in a custom field. Once the date is set, the 90-day countdown should begin. There is a working solution that I just tested, but it uses a third-party add-on. If you don't mind them,…

Hi @Karim Mohamed Welcome to the Community! Our company's clients often ask for the possibility of receiving SLA reports for different groups (teams) that can work on the same ticket. Ultimately, we found a suitable solution using custom fields and SLA Time and Report for Jira app. Look at the article "SLA configurations…

Hi @Dominik Kulbe If you don't mind third-party add-ons, then you can try them. For example, my team developed SLA Time and Report for Jira, where everything works exactly as you want, and SLA counts only during working hours. If on Friday you will start SLA 1, the Time Goal should be 15 min at 5:50 p.m., then…

Hi @Jake Maness Welcome to the community! The only way is by using SLA Automation, but if you would rather not use Jiras' SLA, I suggest trying third-party add-ons. For instance, with the SLA Time and Report for Jira add-on, you can set up your SLA with any custom Work schedule and Start/Pause/Stop conditions (out of the…