Luke Ellery Atlassian Team

Hey @Niels Croiset Thanks for sharing this, I'm on the Rovo team and am currently working on creating more of these kinds of resources for people. I'll use your request here as a reference when developing materials. Are there any other gaps in the support documentation, in particular, that you could call out? 

Hey @Marcin Radlak After clicking Edit settings, scroll down to the Options section and you'll see an option for Status there is a little description there for what you're switching off. Just select OFF If you'd like to turn off the feature. 

Should still be there @S Fong and @Marcin Radlak After clicking System you should land on the General configuration page. There is a button on the top right of your screen there called Edit settings, that's the button you'll need to click to make changes. I've attached a screen shot here of the button so you can see where…

Hey @Christina Eggel Apologies for the delay. I had to ask around a bit to find some answers. Unfortunately, because the status transition happens after the issue is created, there is no way to validate based on the status at the moment. However, I found a couple of options that aren't exactly what you're after, but might…

Hey @Efrat Barak Zadok apologies the feature isn't currently available on Jira Service Desk projects. While it's a global setting, it's only available in Jira Software at the moment. 

Hey @Samantha Gardiner I've gone back to the team and put together some things you can check. If none of this works, then I'll need to raise it as a bug. Open the workflow editor: Project settings > Workflows > Pencil icon. OR Open an issue, click the status field and click View workflow. Pick a status you would expect to…

@Samantha Gardiner in that case, this could be a bug or maybe some troubleshooting could fix it. Are you in a team managed or a company managed project? 

Hey @Kwame Afreh Yes that will be the reason. We don't want the feature to break or contradict existing workflows. We show a status in the list if there is a transition into that status that meets these conditions:* It is initial (initial transitions are always allowed in the list, even if they have complicating factors,…

Hey @Chris Austin, I've spoken to the team and it seems this is not a bug, it's an error in the community post which I will update shortly. I wrote this:" You’ll only see statuses that: you have permission to use don’t have any special triggers or conditions associated with them in your workflow can be transitioned to from…

Hey @NiYunfan, I've spoken to the team and I can confirm that this is correct. The reason they won't appear is that we don't know what the screens will do. In some cases, they could be very important to show, so we don't want to skip them by allowing someone to transition automatically. Any transition with complicating…

Hey @Haddon Fisher, thanks for the feedback. I've taken it back to the team and we're exploring some of the things you've raised (a few of those things have been raised by others in the comment thread too). I'll update the article when I have more information to share about it and we'll continue monitoring feedback in the…

Hey @Chris Austin, thanks for reporting this. It could be a bug. I'll speak to the team to try understand what's going on for you. 

Hey @Jordan McCombs this is really useful feedback, so thank you for sharing. We've tried to build it in a way that reflects how people edit statuses after issues have been created. The same fields and functionality should be available to most people when creating an issue and when editing it. However, I understand custom…

Hey @Samantha Gardiner, we've built this feature to work within any limitations that are set by a project's workflows. If your workflow states that an issue must start with the status "requirements gathering", then we only show that status so as to not break/skip steps in your workflow. If you'd like more options to appear…

Hey @NiYunfan we turned it on by default because we saw a lot of potential in the value it would bring to people and we didn't want anyone to miss out and never know it existed. We did however want to make it very easy to switch off because we know changes like this can sometimes cause problems. We will explore making this…

Hey @ihe happy to help! First thing to call out is you need to be an admin to turn the feature off. The process to switch the field off is: 1. Go to Settings > System 2. Select Edit settings 3. Scroll down the page until you reach a section titled Options 4. There will be an option called Status, check the OFF box. Then…

Hey @Manon Soubies-Camy, thanks for commenting. It's still rolling out so there is a good chance it won't be in your instance yet, give it a few weeks and then hopefully you can start making use of it. It will only be available on Jira Software, not across all Jira products. You can't set rules for when the field is…

Hey @Alex Koxaras -Relational- thanks for commenting! It's still rolling out, could take a few weeks to pop up on your instance. We're just trying to give people plenty of notice. To answer your questions: 1. It's Jira Software only, so it will be available in team-managed projects but it won't be available in Jira Work…