Pedro Olmo Community Champion

Helllo @Trevor de Souza , Can you share screenshot action? Regards

Hello @Karoline Ramos , You could use a branch to check which linked tickets it has, for example in my screenshot is blocked by and then create a condition within the branch. Regards

Hello @Trevor de Souza , If the trigger, and in yout case the initiator, is the one who creates the object. This configuration that I am providing you with the action to send an email should work for you. Your action must be to send an email. Perhaps you are using the new action to send a customized email. Regards

Hello @Trevor de Souza , Attach rule action (send email) Can you set up the rule like this? Regards

Hello @Trevor de Souza . Can you take a screenshot of the entire process of sending an updated email? Regards

Hello @Michelle Martin , If you haven't disabled any option in the customer notifications, you'll need to check those emails with a mail administrator because they are not being delivered. It could be due to a rule configured to mark emails from certain domains as spam, preventing them from reaching the mailboxes Regards

Hello @Lucy Johnson , Customers notifications --> Templates --> Edit templates For example, for a corporate signature with your company logo, I would put this: <img src="url image" width=285 height=95 > Regards

Hello @Harold Prestage , You can open configure in your JSM work item: The next step is change your field "Impacted Time" from "Context field" to "Description fields". Regards

Hello @Francesca Di Giuseppe First, you need to invite the people to the Jira site before you can grant them permissions in a specific project. Documentation here: https://support.atlassian.com/user-management/docs/invite-a-user/ Regards

Hello @Vera Valshonok , Natively, you can't add attachments to your emails. However, you can include links to download those files, provided they've been previously uploaded somewhere like your OneDrive, Google Drive, etc. Alternatively, handling attachments will require a third-party app from the marketplace, such as JEMH…

Hello @Sailaja Ponnala , You can configurate path file: Regards

Hello @Sailaja Ponnala , First, you'll need to install Assets discovey software on a cloud server running Linux and/or Windows. You can find a step-by-step guide here: https://confluence.atlassian.com/jirakb/assets-discovery-step-by-step-1216974055.html Once it's installed and you've scanned the networks you configure, go…

Hello @Sailaja Ponnala , Do you have Assets Discovery installed on your own server? If so, can you see a configuration screen for the app like the one below? Regards

Hello @Sailaja Ponnala , The first Assets Discovery scan must be done manually by uploading the ZIP file to the importer. After that, you can generate a token from Assets and configure it on the server where Assets Discovery is installed. This will allow future scans to be automated from your server to Assets Cloud. It’s…

Hello @Sailaja Ponnala , The first Assets Discovery scan must be done manually by uploading the ZIP file to the importer. After that, you can generate a token from Assets and configure it on the server where Assets Discovery is installed. This will allow future scans to be automated from your server to Assets Cloud. It’s…

Hello @Marc -Devoteam- , The screenshot Sailaja shared shows the Assets Discovery import. Notice that the option Import data from a web address does not appear there. This option does appear for CSV and JSON imports, which are used for manual imports. That’s why I explained the steps for importing using Assets Discovery.…

Hello @Sailaja Ponnala , From the image, I understand that you want to import data from Assets Discovery into an Assets object schema. Is that correct? If so, the ZIP file must be generated using the Assets Discovery tool you installed to scan your networks, where the scanned machine information will be stored. More…

Hello @Eveline de Peffer , You should configure the Assign issues permission in the project permission scheme. With this permission, you can limit who can assign a ticket to a project. Regards

Hello @Michelle Behaeghe , Can you attach screenshot? Regards

Hello @Mirela Kondic , New Atlassian feature: https://community.atlassian.com/forums/Jira-articles/Easier-status-updates-for-work-items/ba-p/3068881?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_comment&utm_content=topic Regards

Hello @Pat Rodgers , Were you able to configure the JSM workflow status using the screenshot below? In case you need to use a field other than 'Approvers' or 'Approvers Group', I've included below some instructions on how that field should be defined.…

Hello @Eli Aharon , You can create automation rules from one Jira Cloud site that trigger REST API calls to an automation incoming webhook on another Jira Cloud site. This way, the destination site can receive and process issue events originating from a other Cloud site. Regards

Hello @Eamonn Merrifield , Can you check the following settings? Products --> Jira Service Management --> Configuration Also you can check the next configuration. Jira project --> Access --> Customer permissions Regards

Hello @Eli Aharon , Natively, this could be achieved using automation rules by sending incoming webhooks from automations in the different Jira Cloud instances, allowing both Jiras to stay synchronized in terms of comments and status updates. Another option would be to use an app called Backbone Work Sync, which works very…

Hello @Adarsh verma , You can use an automation rule with a scheduled trigger, setting it up to run at whatever frequency you need — for example, daily, monthly, or any other cadence. The action in the automation would be the creation of these tasks:

Hello @Rami Schoenthaler , You should open support ticket atlassian: https://support.atlassian.com/ Regards

Hello @PLaksh11 , Provide the required license, agent roles, edit permission to the Actor of the rule, or change the actor of the rule to a user who has these permissions. For example user Automation for Jira. Regards

Hello @Junka , When you have the object's ID using the custom field, you can use automations to perform a Lookup Objects and search for that specific object. Once you have the object in the automation, you can retrieve any attribute using {{lookupObjects.attribute}}. Regards

This will be the next Atlassian certification I go for. Thank you very much for the information @Carlos !

Hello ibm.kustagi@mercedes-benz.com , Can you include screenshot with configuration single choice type. customfield values? Regards