Pedro Olmo Community Champion

Hello @Jonathan Centeno , If you create a forms , the fields of that form can be seen from the portal. You can see how to create form here: https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ regards

Hello @Georgette MacQuarrie , Welcome to atlassian community. To organize request types in portal you can see the next guide: https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-portal-groups/ regards

Hello @Mathew Lederman , You just have to leave only the picker group as the assignable user. Regards

Hi @Edu Verde , This is not possible out of the box in JSM. One workaround could be: You cannot directly query Jira Service Management portal group names with JQL in Jira Cloud because they are not exposed as a field. To achieve this, you can create a custom text field for each portal group on your request types and then…

Hi @Mathew Lederman , First of all, you need to create a group picker field so that it appears in the work item (for example, Assigned Group). Once you have this set up, go into the permission scheme and, under the Assignable User permission, specify that it can only be assigned to the group picker you created earlier. If…

Hello @Adrien Lesueur , Within the configuration of your Request types in your JSM project, open the request and go to the Workflow status tab. There you can look for the column Status name to show customer. Project settings > Request types, inside a request type in the Workflow statuses Regards

Hello @Adrien Lesueur , As you can see, in my case from the first transition to the second it still shows the same Open status. This way, for the customer the status change is transparent and no notification is sent to them. Regards

Hello @Adrien Lesueur , Here I would play with the functionality that the request types give you through the Status name to show customer option. With this, you can make sure that from one status to the next, the customer doesn’t actually see a change. For example, in the first transition it goes from Open to Open, so no…

Hello @Rafael Pereira , welcome to atlassian community! An domain can only be claimed in one atlassian organization. Another organization already verified the domain If someone else has already verified the domain when trying to set a claim setting, we’ll display a warning message letting you know. In this situation,…

Hello @Prasad Garikipati , For the ACP-520, I studied using the preparation courses Atlassian provides here: Atlassian Cloud Organization Admin Prep his course is designed to help you understand how a site and a cloud organization work within Atlassian. On the other hand, it also gives an overview of how Atlassian Guard…

Hello @Frank Vandebergh , You should set Jira as the product in the token and select the classic model. By selecting these tokens, you should be able to retrieve data from Assets through the REST API. Regards

Hello @Ricardo Seidi , Welcome to Atlassian community. Last week I took the exam and I’m happy to share that I passed! 🎉To prepare, I used these great courses that Atlassian provides here: Jira Software Board Configuration Certification Prep. The exam focuses on key topics such as knowing how to distinguish between Kanban…

Hello @Thomas , Welcome to atlassian community! In Jira, "Time Remaining" is a field automatically calculated from an issue's Original Estimate minus the Time Spent. You can view and adjust this value when you log or edit a worklog entry by entering a specific time for "Remaining estimate" in the log work popup. The…

Hello @Basile , You can see how to configurare a data sources from data manager. You can see the next page: https://support.atlassian.com/assets/docs/data-manager-intune-adapter/ I use this app from marketplace that works very well:…

Hello @David Smith , Welcome to atlassian community! In Jira, "Time Remaining" is a field automatically calculated from an issue's Original Estimate minus the Time Spent. You can view and adjust this value when you log or edit a worklog entry by entering a specific time for "Remaining estimate" in the log work popup. The…

Hello @LUIS ANGEL GONZALEZ ROMO , Sorry , it was for jira Cloud. I’ m leaving you a community question here where they give you differents options with marketplace apps: https://community.atlassian.com/forums/Jira-questions/Are-there-plans-for-a-Calendar-feature-for-Jira-DataCenter/qaq-p/2598780 regards

Hello @BX , Do you need any further help? If everything is ok, I Would ask you if you can accept my answer. regards 

Hello @LUIS ANGEL GONZALEZ ROMO , Welcome to atlassian community! Attach steps to see calendar in jira project: Go to your project: and then to Project settings. Select Features in the menu. Toggle the Calendar feature: on. Ensure your project is associated with a board: and that you have access to the board, as this is…

Hello @[deleted] , Welcome to the Atlassian Community. Where exactly are you looking that you’re not able to find this field? Regards

Hello @Kevin Vancrutsen , You need to use this automation rule. First, use the action Create work item with a request type, and then link it to the most recent work item. Regards

Hello @Kevin Vancrutsen , Here I need a bit more information to understand whether, when you create a ticket, you would like to generate other linked tickets, or if instead you need to create subtasks under the main task you are creating. Regards

Hello @Adam Nold , Welcome to Atlassian Community! I recommend first spending some time working with JSM before pursuing these certifications. If you want to focus on ITSM certifications, there is currently the Atlassian ITSM Specialist designation, which I obtained a few months ago. Here’s the link with the details on how…

Hello @Ben Ireland , I would first need you to go to the administration section of your project, then to the workflows area, and click on Edit workflow, just as shown in the attached screenshot. After that, you need to select the Create transition and click on the link where it says Validators, as shown in the attached…

Hello @Ben Ireland , Could you attach a screenshot of the workflow configuration for the first transition (Create) when creating new issue? i need to see if you have any field validations that aren’ t appearing on the creation screen. regards

Hello @George Bliss , Have you checked if within your example project you have the workitem substask in your workitem scheme? Regards

Hello @George Bliss , You could use the list view to see the hierarchy within a project:Epic → Task → Subtask. If what you want to see is a portfolio view of multiple projects with their tickets, you’ll need to use Plans.I’m adding some information…

Hello @Muthupandi Murugesan , You can create Grids that behave like custom fields. These grids can be displayed in the view mode of a ticket, and they can even be added to a JSM form so that a customer can fill them in. Why isn’t it working for you?Here’s a quick guide on how to create these grids:Quick start guide - Table…

Hi @BX , In my case, I did the preparation in just 2 or 3 days by going through the courses provided in the link and then took the exam. I found the exam quite easy, especially in terms of navigating Jira menus and understanding the main differences between a Kanban and a Scrum project. Regards

Hello @Dd , Doesn’t it work for you with the split on the custom field? It should let you grab the first value before the “-” and the last one. With those two variables, you can then concatenate them into the field you need. If you need anything else, just let me know here. Regards

Hi @BX , It was enough With the courses that you sent in previous comment, Without having to take the next paid course: https://university.atlassian.com/student/page/2367778-prepare-for-the-jira-software-essentials-certification-exam-live-training regards and good luck