Kai Krause

Very nice. Thank you

in How to follow content on the new forums platform Comment by Kai Krause October 4

Hi, i think you have already seen this. https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ I think best way is to raise a support ticket with Atlassian. This must be work also with a free plan. Select Billing, Licensing, and Pricing. Look carefully to not select technical support.…

in i can't pay my subscription Comment by Kai Krause September 6

Hi, i have send your request to the support team. They will contact you, within 2 business days . Br Kai

in Hi team, I am learning jira from the scratch, I have had created Product Backlog, Epics, SuSprints, Comment by Kai Krause August 9

Hi and welcome: Workflow property: jira.permission.edit.group not allowing the tabs to be visible on edit screen | Jira and Jira Service Management | Atlassian Support could be you have the same topic. Try to use the groupId BR Kai

in Restricting the workflow status property is not working properly Comment by Kai Krause August 6

I have request assictance by atlassian. They will be reaching out youwithin 2 business days. Have a nice day. BR Kai

in My board has disappeared! Comment by Kai Krause August 6

Hi , ive send your request ti atlassian. An Atlassian Support Engineer will review the post and respond on this thread within 2 business days. BR Kai

in How the HELL do I close my account? This company makes it a hell impossible to achieve this Comment by Kai Krause August 2

Hi, Configure common settings | Atlassian Support | Atlassian Documentation Please have a look to trhe use Use PowerShell parameter in the config. Enable PowerShell if: * The Discovery-Tool is used in a Domain Environment(PowerShell work only in a Domain!) * A DNS Server is reachable(PowerShell needs a…

in Assets Discovery fails during "WMI/PowerShell-Connection" Comment by Kai Krause July 26

Hi, in my opion you drive better with for each department a project, because i think its simpler to manage permissions on a project level as on a work type level. Also with changes in the structure i think its easier to migrate . BR Kai

in Is it better to create multiple JSM projects or a single project with multiple request types for ent Comment by Kai Krause July 11

Hi, Official Jira Cloud guardrails (already in effect since March 2026):* Max 700 fields per project — once a project hits this, you can't add more without cleanup * Max 10,000 options per select-list field (rising to 20,000 in September 2026) These aren't "soft" recommendations anymore — they're hard platform limits…

in At what point do custom fields become a performance or maintenance problem? Comment by Kai Krause July 11

Hi, jir actually uses a prefix-based matching in some pickers instead of full-text or fuzzy search. Thefore you become this effect Feel free to to create a imporvement here https://jira.atlassian.com/browse/ BR Kai

in Jira Epic Link Search Experience – Feature Request / Feedback Comment by Kai Krause May 24

Hi, i send you request to Atlssian itself. They will respond wthin 2 Business days. BR Kai

in How do I cancel the subscription? Comment by Kai Krause May 15

Hi , ich think there is actually no option to do that. But i have send this requeest to atlassian and at the top of trello you can give feedback directly to the trello team. I think they will respond within 2 business days. BR Kai

in Is there a way to turn off the Jira pop up? Comment by Kai Krause May 2

Hi and Weclome, ihve send this to atlassian. They will responed within 2 business days. Br Kai

in managed account email Comment by Kai Krause May 2

Hi and Welcome, ve send your request to Atlassian. They will and respond on this thread within 2 business days. BR Kai

in We have lost our data for an online kids site, which was stored in BitB. Is itdue to Nov 25 changes? Comment by Kai Krause April 26

Hi and Welcome, the errror indicates Can't access property filter e is undefined , ,that you access e withou t inirzaltion , so the filter ist not avaibalke on e. I think you will call something like e.filter() . Here lies the cause. Without some code its is hard to help you. BR Kai

in Error at the UI on setting Plugin Data Comment by Kai Krause April 21

Hi, i contact Atlassian , they will check on it and response within 2 Business days . Br Kai

in Missing Repository - Free account Comment by Kai Krause April 11

Hi, i have contacted support. They will respond within 2 business days. BR Kai

in Lost access to Atlassian Cloud site – dignacz48.atlassian.net Comment by Kai Krause April 5

Very nice content. Thx for sharing

in ☀️ Sherif-sclusive: Atlassian AI & Rovo Updates (October) Comment by Kai Krause April 4

Hi and Welcome, when you pay for , you can contact Atlassian Support directley . They can help you with your request https://support.atlassian.com/contact/ BR Kai

in Hi, i need to cancel our org's Trello boards. Comment by Kai Krause April 4

Hi and Welcome, under Rovo data, privacy, and usage guidelines | Rovo | Atlassian Support you will find some infromation. Also there are the links to deeper information in Trust center and Transperancy Center. Starting under Large Language Models (LLMs). BR Kai

in rovo model version Comment by Kai Krause April 1

Very nice course. having fun to do it.

in Atlassian Answered: What is Confluence? Learn more and earn a kudos badge! 📄 Comment by Kai Krause March 28

Hi, contact Atlassian over https://www.atlassian.com/company/contact/purchasing-licensing and let them know your problem. Hopefully they cqan do something. BR Kai

in multiple sites billing charging Comment by Kai Krause March 28

Hi and Welcome, i have send this thread to Atlassian. I have the same topic in the past. They will respond within 2 business days. BR Kai

in Can't delete free orgs — Goals/Projects/Jira Free are "Managed by Atlassian" with no cancel option Comment by Kai Krause March 28

Hi, please frist check the logs for the "real" error. The UI message is generic. check: <JIRA_INSTALL>/logs/atlassian-jira.log Here you will find hoefully the real error . BR Kai

in I am not able to start my jira data center after doing some housekeeping activity Comment by Kai Krause March 28

Hi, i send your request to atlassian. They will repsond withjin 2 Business days. Br Kai

in Please Reactivate my Conluence Account. Comment by Kai Krause March 28

Hi and Welcome, when invoked from Automation, Rovo: * ✅ Can reason * ✅ Can transform data * ✅ Can return structured output * ❌ Cannot execute skills that create or modify Jira objects (issues, sprints, etc.) This is intentional. Automation rules run with elevated permissions. If Rovo were allowed to change objects you…

in why cant the agent use its skills to add jira objects in automation rules?? Comment by Kai Krause March 28

Hi, i send your request to Atlssian. They will respond within 2 business days. BR Kai

in 14-day trial ended but redirecting to upgrade instead of reverting to Free plan — 2 workspaces, 2 co Comment by Kai Krause March 27

Hi, as addition what Marc says: You’re describing a classic “product + variants” modeling problem — and Jira isn’t natively a product data management tool, so the structure matters a lot for long‑term scalability. so when you have not the posssibitlity to use Assets as a datacontainer , yoou can go smoething like that : *…

in Best Scalable Way to Manage Product-Like Variations in Jira or Confluence Without Creating Clutter? Comment by Kai Krause March 27

Hi I send this thread to Atlassian to provide Help. Br Kai

in Activity PowerUp failure Comment by Kai Krause March 25

Hi, ive send your requiest to atlassian. They will repsond within 2 busines days BR Kai

in Request for Account Deletion Help Comment by Kai Krause March 24

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