Earl McCutcheon Atlassian Team

The functionality to Browse a projects labels has been removed from OnDemand. the documentation to manage labels in OnDemand Can Be Viewed Here: https://confluence.atlassian.com/display/AOD/Labeling+an+Issue]. A workaround to regain this functionality is to use the issue navigator advanced search JQL query with the…

Only agents can be assigned to issues in a Service Desk Project, a collaborator can add internal comments but only agents can interact with the Service Desk Customers and transition the issues. This is covered in: * https://confluence.atlassian.com/display/SERVICEDESK/Collaborator Also See Mauro's comment on this related…

This may be what you are looking for. Displaying Office Files in Confluence and Working with the Office Connector.

Hello Charlie, I believe what you are trying to accomplish if I understand your question fully is to have the JIRA issue macro display More than a single issue from multiple projects, as well as edit the Fields that are displayed. If this is correct this can be accomplished by inserting the Macro and using a JQL query in…

Hi John, You are going to want to disable Automatic team invites for bitbucket: https://confluence.atlassian.com/display/AOD/Configure+Automatic+Team+Invites I also Have a Bug Tracking this Here: https://jira.atlassian.com/browse/JSD-870 with some more details. Regards, Earl

Hello Damien, It looks Like you are using the option Issues >> Import Issues from CSV from the top navigation bar where the attachment field is not an option as this is a limited import function. What you are looking for is covered in *…

Hey Tarik, From your description "Archive ET" being the project name it sounds like you may have moved these issues from another project with a bulk move, for archiving purposes, is this correct? If so I am working on testing out an BUG related to bulk operations, where Issue Security locks all users out of some or all…

try unzipping your backup and uploading the jira data and the attachments as separate zip files? The JIRA importer will sometimes fail on a zip that has both the jira data and the attachments in a single Zip files. One zipfile should have the following two files: * entities.xml * activeobjects.xml the other zipfile should…

Also Please be aware of the following - https://jira.atlassian.com/browse/JRA-44946

Additional Note to the Above comment, the documentation has been updated to reflect the changes:- https://confluence.atlassian.com/display/JIRACLOUD/Attaching+a+Screenshot

Hi Mark, Sorry for any confusion, The process outlined would be for the JIRA server platform, as access to the manage gadget's option mentioned by @Rodrigo Silva can only be accessed by System Administrators, and therefore cannot be accessed by JIRA Cloud Admins or site-admin, covered in the Restricted Functions: *…

If anyone Else Hits this error: Google apps and JIRA authentication are housed separately, and from time to time updates or renewals to the google API will disable the connection and need to be renewed, so if the Google Apps connection stops working for any reason you can log into JIRA directly with username and password…

Hello, There is a KB Article on how to work around this now, Viewable here: * https://confluence.atlassian.com/display/CLOUDKB/How+to+Merge+Two+JIRA+Cloud+Instances

Hello Doug, Here are some steps you can follow to test things on your end: https://confluence.atlassian.com/display/ONDEMANDKB/JIRA+or+Confluence+OnDemand+Instance+is+Running+Slowly And if you are still having an issue with pages consistently loading slow make sure to file a support request and we will look into this for…

The page Azwandi mentioned has been moved to: * https://confluence.atlassian.com/display/Cloud/Data+storage+FAQ

Hello Lee, Please check out the following KB article: * https://confluence.atlassian.com/display/CLOUDKB/Getting+randomly+logged+out+of+Atlassian+Cloud It sounds like you my be hitting a remember me cookie issue. And a Cache flush on your devices can clear this up.

Hello, This actually sounds like the The plugin just has not been Subscribed too yet. Team calendars is enabled and running by default, but Read only until you sign up for the calendar plugin. To enable the team calendar add-on in more than read-only, you will need to go to: *…

Hello Brandon, The Carriage Return is currently not available in JIRA cloud instances for the service desk portal. The Feature Request to add this in is viewable HERE: https://jira.atlassian.com/browse/JSD-570

Hello Holly, Gliffy Diagrams are stored in JIRA as an attachment; so you can try to narrow down your search by using the following JQL. attachments is not EMPTY This will however return all results that have an attachment and not gliffy only. Alternatively you could ask users to add a gliffy label to any issue they add a…

As this is an older post, For anyone who comes across this, The subtask manager add-on (now avaliable in Cloud) may be of use to you for this scenario, it is a subtask generator that can be used to deploy a subset of subtasks quickly from a preconfigured template, Still a manual process but much quicker than creating…

Hi Sanjay, Thank you for reaching out to Atlassian Support on this one, and for anyone that runs into similar behavior we were able to track this back to trailing whitespace on the source instance Options that are not striped on export and very difficult to spot. "Option A" != "Option A " This ultimately comes down to the…

As this is an older post, For anyone who comes across this, The subtask manager add-on (now avaliable in Cloud) may be of use to you for this scenario, it is a subtask generator that can be used to deploy a subset of subtasks quickly from a preconfigured template, Still a manual process but much quicker than creating…

The Documentation Link Nic Provided is for JIRA server and although the information is mostly the same there are some differences, so you will want to refer to the Cloud supported platforms list, and as Nic stated IE 8 is not supported: *…

Hello Hannah, This is Currently An Open Feature Request, Viewable Here.