Earl McCutcheon

Hey there Paul, I believe what would be the best thing to do here is set up some Saved Filters that exclude the zephyr Test issue type, something like: project = InsertProjectNameHere AND resolution = Unresolved AND issuetype != Test You can use this saved filter on a Dashboard with various Gadgets to displayed the desired…

in Project Feed: Test types are cluttering the project feed Comment by Earl McCutcheon July 2018

Hey Anton, Thanks for the screenshots, and it looks like a post function order conflict. You will want to move the #6 post function that clears the Remaining Estimate Field so that is is above #4 which generates the change history item. The Report is pulling the value from the change history which has the value present at…

in RTE in a Burndown Chart is not zero at Sprint End Comment by Earl McCutcheon July 2018

Hey there Mark, This is covered in the documentation for The new Jira issue view: The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old editor, we'll render it correctly in the new issue view. As we continue to roll out the new issue view and new editor,…

in Use JIRA markup editor in JIRA Agile Comment by Earl McCutcheon July 2018

Hi Charles, As of implementing the fix for this Feature Request: - https://jira.atlassian.com/browse/JSWSERVER-6541 We added in an option to remove the Sprint details on the clone action, so when a user clones the issue there is a check box "Clone sprint values" when unchecked it will remove the sprint value, but this does…

in Users can clone tasks & retain the Sprint Value without 'permissions' Comment by Earl McCutcheon July 2018

Hi Tom, It sounds like the filed does not have a Search Template defined as covered in Configuring a custom field Go to admin >> Issues >> FIELDS >> custom fields >> "Amount" >> edit and set a value for the Search Template in the drop down list, You will need to run a Re-Index after this is set to populate the search…

in How to search on a 'secure number' custom field of addon "Security Fields and Attachments"? Comment by Earl McCutcheon July 2018

Hi Raghavendra, Sprints are an independent item tied to the issues not the project or Board directly, and when moving issues between boards the sprint association is still tied issue so the sprint will show up in both locations. Additional Details on this and steps to take to adjust the data can be found in the following…

in Same sprint seen in 2 project boards Comment by Earl McCutcheon July 2018

Hi Viraj, Check out this Previous post on the topic: * https://community.atlassian.com/t5/Answers-Developer-Questions/How-do-I-migrate-users-from-an-internal-directory-to-Active/qaq-p/538185 And refer to Migrating users between user directories for additional details. Regards, Earl

in How i can migrate the User's assign projects and there profiles Comment by Earl McCutcheon July 2018

Hi Jim, I am glad I could help out and I wish I had a more immediate workaround for your CSV import. Also, if you have the time to do so please leave some feedback on the Bug Report noting your specific use case and how its impacting your data migration, as covered in the Atlassian Bug Fixing Policy, we monitor all the…

in How to import a CSV file into JIRA 7.10 Comment by Earl McCutcheon July 2018

Hello Prashant, You could manually build a 3X3 table using the top Row and Left Column as headers, for the desired Eisenhower layout on a confluence page, and use a Filter Result Gadget in each Quadrant of the table, basing each filter on a unique identifier such as issue priority for the result set, and you would wind up…

in Eisenhower chart in JIRA Comment by Earl McCutcheon July 2018

Hey there Bernardo, The Portfolio Team Field does have a few limitations currently, and being added to the Issue Detail View on an agile board is currently one of those limitations. We have the following Feature Request tracking this: * https://jira.atlassian.com/browse/JPOSERVER-1847 Make sure to add your vote and any…

in Boards based on Portfolio Team (shared) field Comment by Earl McCutcheon July 2018

Hello, You noted that you have a workflow post function set to put the remaining time estimate to 0, I think there might be an issue in the Post function you are using. I did a few test using the process outlined in the following KB using the jira native Post Function Update issue field setting the field value to NULL for…

in RTE in a Burndown Chart is not zero at Sprint End Comment by Earl McCutcheon July 2018

Hello, Looking at the error output the system is complaining about some of the add-ons failing to start that are part of Service desk, so something either was missed or failed to uninstall correctly when you removed Service Desk the first time: com.atlassian.jira.plugins.workinghours,…

in An unexpected error occurred. Refer to the logs for more information. Comment by Earl McCutcheon July 2018

Hello Mick, As noted in the On screen error you are going to want to take a look at the logs to get a better understanding of the failure point. I would recommend looking at the atlassian-jira.log and the atlassian-servicedesk.log files while triggering the error for the full stack trace triggered. Regards, Earl

in We cannot create an issue in Jira. Comment by Earl McCutcheon July 2018

Hello, I would recommend reading through the following article as it gives a really good break down on the behavior of the burndown report for scenarios that lead to the behavior you are seeing: * Understanding the Jira Burn-down Chart You will want to review the data for the issue in the report primarily focusing on the…

in RTE in a Burndown Chart is not zero at Sprint End Comment by Earl McCutcheon July 2018

Hello Alexandra, Natively the bar charts in jira are only going to have set date variables on an increment such as monthly, weekly or daily. To achieve the custom date range groupings I would recomend looking a the Add-on Multiple Filters Chart Gadget and define three filters for your open issues in the defined ranges…

in Create report with grouped time ranges Comment by Earl McCutcheon July 2018

Hello Madhura, You are running into this BUG currently affecting Jira Cloud: * https://jira.atlassian.com/browse/JRACLOUD-65048 Regards, Earl

in Getting error while creating Story and Sub-task using CSV file Comment by Earl McCutcheon July 2018

Hello Link, As covered in Managing versions, an archived version is used to "hide an old version from the Change Log reports, and in the Jira User Interface." as a "semi-transparent package" When you create or edit an issue in the project, archived versions won't appear in the list. It is the intended use case to prevents…

in Show archived versions on Jira issue cards Comment by Earl McCutcheon July 2018

Hello Tina, If you have the HTML macro enabled for Confluence, you can use the Portfolio report share option to get an iframe url snippet you can put into an HTML macro to render the data in a confluence page. Additional detaisl can be found: * How to put an iFrame into Confluence * Portfolio: Sharing reports Regards, Earl

in Dependency Reports/ View Comment by Earl McCutcheon July 2018

Hello Deepak, The Releases can be configured as a Fixed release or a dynamic release, the Dynamic Release will calculate the release dates where the Fixed dates are set manually. This is covered here in more detail. Tracking the Progress and status of the issues in the plan is covered in this Documentation As for Baseline…

in I am new to the JIRA Portfolio, I really dont know if we can calculate the fix release date Comment by Earl McCutcheon July 2018

Hello Michal, At this time no, but we have the following Feature request to track progress on this: * https://jira.atlassian.com/browse/JSDSERVER-5045 Make sure to add your Vote to help us track interest in implementation and prioritization efforts. Regards, Earl

in Automatic logout from customer portal Comment by Earl McCutcheon July 2018

Hello, Check out the following Feature Request, noting that a work log report is not something we are planning on implementing as a native option in jira, and the Request is closed out as "Won't Fix", but there is a list of third party plugins to look into in the description, as well as other suggestions in the comments,…

in Generate reports from worklog entries Comment by Earl McCutcheon July 2018

Hello Mandia, There are a few things to check out. First look at the atlassian-jira.log and the atlassian-greenhopper.log to see if there are any explicit stack trace errors that can give some additional info on the cause of the timeout error. Next Run the LexoRank management console Integrity checks as covered in This…

in Time out error when click on some issues move to bottom of backlog. Comment by Earl McCutcheon July 2018

Hi Jim, For your first question yes you will need to manually modify the data in your csv file so that the data and time formatting is combined into a single value, by default the time setting is looking for "dd/MMM/yy h:mm a" so today at 2pm would be "09/Jul/18 2:00 PM" but you can use an alternate format and specify the…

in How to import a CSV file into JIRA 7.10 Comment by Earl McCutcheon July 2018

Hi Damien, I misread your initial question and thanks for the clarification and you actually don't need Groovy script for that and you can set this transition up using JMWE Transition Parent issue post-function in conjunction with the JMWE Subtask blocking Condition: * First add the Transition Parent issue post-function on…

in How to make the parent issue take on a status of a sub-task based on different sub-task transition. Comment by Earl McCutcheon July 2018

Hello Stephen, Italian (italiano) and Portuguese (português) language packs are available at translations.atlassian.com from This link Download the desired custom language pack and upload them from the manage add-ons page via the *upload add-on* option. Regards, Earl

in Language Packs don't appear Comment by Earl McCutcheon July 2018

Hello Jerry, The 403 code means "unauthorised", indicating permissions are not granted to the user running the request. You noted running the command from the browser but when doing the API call it is failing, are you running the API request as the same account? Also, can you share the full syntax of the call you are…

in rest/agile/1.0/issue/ 403 error when accessing fields=customfield_10009 programatically Comment by Earl McCutcheon July 2018

Hey there Pushpendra, Check ut these previous community posts covering this topic in detail: * https://community.atlassian.com/t5/Jira-Software-questions/how-do-I-track-burn-down-using-sub-tasks-where-the-top-level-is/qaq-p/692189 *…

in Why my EPIC report doesn't show the burndown where estimation done at subtask level in a story Comment by Earl McCutcheon July 2018

Hello Dmitry, Thank you for reaching out and I did a few tests on a staged Cloud instance using the Field Required validator and was not able to reproduce this behavior, and to look into this further we have created a Support request so our Cloud Team can look into this further. You should receive an e-mail momentarily…

in Added transition and validator to the workflow, they do not work Comment by Earl McCutcheon July 2018

Hi Damien, Check out this post , it has a breakdown and examples on how to do this. Regards, Earl

in How to make the parent issue take on a status of a sub-task based on different sub-task transition. Comment by Earl McCutcheon July 2018

Hello Joseph, The currentuser() variable for username is currently not possible in the activity stream filters, the progress on this function as a new feature is being tracked here: * https://ecosystem.atlassian.net/browse/STRM-12 It looks like the issue is currently under code review, make sure to add yourself as a…

in How can you filter out the current user from an activity stream feed? Comment by Earl McCutcheon July 2018

Earl McCutcheon Atlassian Team

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