Earl McCutcheon Atlassian Team

Hi Robert, Currently Next-Gen Projects are not designed to work with portfolio, and We don’t encourage people to use Portfolio with next-gen project types at this time as many of the features simply will not function per the current design, and classic Scrum or Kanban projects are the way to go. As for column mappings in…

Hello Drew, The ability to add columns to the linked issues view is a future that was removed from jira back in the 4.3 version of the application some details can be seen here: * https://jira.atlassian.com/browse/JRASERVER-25151 Noting the comment from the development team at the time: In JIRA 4.3 we did a major redesign…

Hello Kelly, Currently there is not an option to make a comment required on the service desk portal customer transitions, this is noted on the documentation for "Configuring the customer portal": Customer transitions behave differently than other workflow transitions: * Screens don't display on the customer portal. When…

Hi Mike, To move the full issue hierarchy in one go, the best way I have found to do this is to use the following JQL to locate the issues you are looking for: "Epic Name" = EPIC_NAME_HERE OR "Epic Link" = ISSUE_KEY_OF_EPIC This will give you a list of the Epic and all standard issuetypes in the epic, Noting it does not…

Hi Chada, It sounds like you're missing the "Browse Project" project level permission, check out the projects permission scheme and make sure you are part of a group or role added to this permission. Details on configuring the project permissions can be seen here: * Managing project permissions If your permission scheme is…

Hi Summer, What you are seeing is the "New Issue View" popup, there is not a global option to enable or disable this feature so it should have needed to be enabled by the option in the user profile settings, but could have been flagged on an update to the instance. If you would like to disable the functionality, you can go…

Hi Sergio, Syncing issues between two instances of jira is best done with a plug-in, as it is not a trivial task to manage manually. If you are doing this via API calls between the instances it has a potential to be interrupted over the network and become out of sync very quickly. Also actions done out of sync at the same…

Hi Teruhisa, Just an FYI I edited the Screenshot to hide your SEN so its not publicly viewable, and I also found a duplicate post for this that has now been removed. so make sure to Reply to this thread so we can continue looking at this. Also to build off what Petr noted, lets get some details from the logs and take a…

Hi Thomas, Thanks for the feedback and that would be a useful feature. There are no options on Cloud to look this info up, but for anyone on server that comes across this post you could look this info up in the database in the Tables on "AO_D9132D_EXCLUDED_VERSIONS" for the versions and the issue exclusions are saved in…

Hi Jerry, Natively there is not a method to automatically create issues as reoccurring tasks for a preventative maintenance method as jira is designed as an active task tracker (so manually created and addressed). And as covered in the following Feature request for this we made the decision not to build a native option for…

Hi Armin, To build on what Nic noted about the merging needing to occur server side, also keep an eye on these feature requests to add in this functionality, and make sure to add in your vote: * https://jira.atlassian.com/browse/JRACLOUD-40464 * https://jira.atlassian.com/browse/JRACLOUD-31806 Also Check out these guides…

Hi Kevin, The search functionality you mentioned is referred to as the "History Search" within the issue link functionality and the following KB describes what is occuring: * How does the searching during Issue Linking works: History search will return issues which the user have viewed recently. It refers to the…

Hi Daniel, Do you mean the "Project Lead" field under the details section of project settings here: Or are you looking somewhere else? If its not the project lead let me know where you're looking with a screenshot if possible. If its the system Project Lead field check to make sure you have the "Browse users and groups"…

Hello Michael, You cannot take away the ability for a global Administrator to ‘delete’ a project, However we do have a feature request to add this in that I would recommend adding your vote on to help us track interest per the Implementation of New Features Policy, viewable here: *…

Hi Samuel, The Time values for SLA's in Jira Service desk are stored as an epoch time value of emochmills, and the "remainingTime" is in milliseconds mills. So the value of -160737884 should be ~-44 hours, and that value would be counting down to 0 for the SLA and negative numbers are breached. the value 1550044924587…

Hi Sean, To add in additional columns for a .csv export in the issue navigator, first you will need to change the view to "List View" in the upper right: Then You will have the option to add in columns including your "Client Name" custom field: Then when exporting the CSV select Export Excel CSV (Current Fields): The…

Hello Atul, Migrating or Syncing data between two instances using the API is not an effective approach as Items such as the created date cannot be set using the API's. As en example on this, when you have issues in the source instance created in the past and then synchronize today, the created date on the target instance…

Hi Alexis, Thanks for the feedback and we already have a highly voted on and followed feature request for exactly this scenario, to be able to: "Create an Email Template Editor in the UI to Replace Editing Velocity Templates". You can view the request and track the progress by adding yourself as a watcher at the following…

Hello Koninklijk, Atlassian support will always be available to assist you if you run into any issue or have any questions along the way during or before the migration, make sure to file a support request at https://support.atlassian.com if you need additional assistance. Where the line exists in the level of assistance is…

Hi Terri, The Issue Details expandable view that was available by selecting the issue in the scope, has been removed in favor of providing the details inline, with the presently selected and viewable fields. There is some expandability where you can Select the Dependency fields to give a popup with additional details on…

Hi Farbod, Since its a Kanban board, to get this on the Dashboard I believe the best option for you is the JIRA Road Map gadget that shows versions which are due for release within a specified period of time. Regards, Earl

Hi Roman, The Document you linked is suited for migrating Server to Server, and the error "No 'key' field for Issue XXXXX" generally occurs when attempting to do a project import into a Server instance using a Cloud backup as covered in: https://jira.atlassian.com/browse/JRACLOUD-66788 As a referance Point check out this…

Hello Sintae, There are a lot of things that can affect Performance on the instance, I would recommend starting off with the following documents and let us know if there are any specific items that you need clarification on: * Performance and scaling * Troubleshooting Performance Problems * The Four Principles of Atlassian…

Hi Farbod, First off, what board type is being used by the boards you are expecting to see, as the version report gadget only applies to Scrum boards, So Kanban and Next-Gen boards will not be displayed as selectable options. Also if the boards in question tied to Next Gen projects as the Version Report Gadget also can…

Hi Sam, Portfolio for Jira is still here and doing good, with lots of new updates on the horizon. We just released a major overhaul of the portfolio experience as Portfolio 3.0 earlier this week for Server, whit more cloud features coming soon, additional details can be found at the following links for the server changes:…

Hi Nick, If you're on the plan directly, looking at the teams tab, you are not able to add in an absence from this location. Additional details can be found here, but To add in an absence without a shared team on the plan go to Portfolio >> Manage Shared Teams >> People and from this location you can choose the desired…

Hi Niclas, When setting up Jira to connect to the H2 database would occur if you selected the Set it up for me option during the install as covered here, but as you noted setting up the database connection and seeing the confirmation during the install that does not seem like what occurred here. The only other thing I…

Hi Fabrizo, To upgrade from an existing jira 6.1.7 to 8.1 you will want to use the latest jira 7.0.X version as the intermediary hop to save yourself some time in the upgrade. For a referance point and some additional context we put together the following upgrade guide back when 7.2 was the latest version and it goes into…

Hi Marta, Right off the bat thank you for Evaluating the Jira Ops Projects, but lets take a step back for a second as we just made a major announcement regarding these project types and things are changing and the evaluation concluded yesterday and can no longer be accessed for new projects and the existing projects are…

Hi Emily, To reach out to Atlassian Support for assistance you would want to file a support request via our support portal at: * https://support.atlassian.com/contact/ Also, the full context about the Support Offering for the varying support levels is covered in detail at the following link: * Atlassian Support Offering…