Earl McCutcheon Atlassian Team

Hi David, You noted specifically that this is occuring for users typing "J" as the starting character. Does this only occur when starting with "J" or does it occur for any character set or possibly other specific characters for the users encountering the user search issue? Possibilities could be permission related for…

Hi Erik, Windows has a few different reserved words that cannot be used in the file path: PRN, AUX, CLOCK$, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, CON, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9 To get around the scenario you ran into on the COM value post migration you will want to do a…

Hi Natalie, The setting you're looking for under the plan configuration is going to be the assignee import level, which can be configured to use the issues assignee in the members field in the plan. Details on the configurations can be seen here: * Map an issue assignee to a team member Regards, Earl

Hi Andrew, Your existing license from the previous install can be used on the new installation. There should be no issue using the old key when your going through the initial setup, and the following kb gives details on changing the key post setup, if you have already installed using a evaluation key: * Licensing your Jira…

HE'S SO FLUFFY! I feel like a monty python mention is need as well Charge....... Run Away!!!!!

Hi Deepak, As the Error is noting "It is not on the appropriate screen, or unknown" I would recomend verifying the the Field is on the create issue screen used by your workflow as the first point. Take a look at http://<base_jira_url>/plugins/servlet/project-config/<projectkey>/screens to see what your create screen is for…

Hi Andrew, If you launching jira from the .bat file manually (i.e. you did not install as a service) and you don't touch the filesystem at all for where Jira home and jira install are located (i.e. Windows on C:/ jira on D:/) you should be OK only needing to verify/remap your java home and configure ports (covered in Step…

Hi Steven, Looks like the screenshot you mention failed to upload, can you try to re-upload so I can take a look. If you tried to upload the image as an attachment from an e-mail reply on the last submit I would recomend using the Insert photo option on the community portal directly just to rule out any email related…

Hi Joanna, When you remove the BE "Business Epic" initiative hierarchy, the issues will still be there but as a standard issue type in the hierarchy now, (so considered at the story level below the epic level) just no longer considered an initiative. Unless you want to get rid of them because you're no longer using the…

Hi Dilan, Field level security is not something that exists natively in Jira and it is not something that will be added to the application, the reasoning for this decision is discussed in the status updates on following Feature request for this type of functionality, noting the request was created before jira cloud so it…

He Pedro, I believe this is going to be related to the customer permissions on the service desk project. Under the Project settings go to "Customer Permissions" and under the section "Who can customers share requests with?" set this to the value "Any customer or organization, by searching this project. This option allows…

Hi Krupakar, Thanks for reaching out, but unfortunatly this is a DB restriction on place preventing you from adding additional characters, check out the following KB article that goes into more detail: * JIRA throws an error when trying to insert an URL string longer than 255 characters in an URL Custom Field The KB also…

Hi Henrik, You wont be able to see the description from the dropdown list you can only search by component name in this location. To see the component description you need to view the projects component page. Regards, Earl

I have a few odd ball animals to add on your list Trapdoor spider not sure the exact species but its something in the family Ctenizidae of the order Araneae: Older well established Ant colony Camponautus sp.: Brand New Ant Colony started a few weeks back, up to 3 workers now and the queen has a good brood pile…

Hi Matt, There are a couple things I can think of here, first is that the plan is holding onto cached data from before the version was released, recalculate the plan to see if this clears it out. Alternatively if you have issues that are still open and have been expressly added to the released fixversion, your issues are…

Hi Joanna, You will not be able to remap the epic to the scope initiative level while the business epic level is still present, so you're going to have to remove the hierarchy first then go back with the manual changes as the hierarchy will not automatically remap the the next level when you drop the Business Epic…

Hi Juan, This is a feature we are working on rolling out in the new issue view, and the progress is being tracked at the following request, make sure to add a vote and you can add yourself as a watcher to get updates on the status. The Feature request also notes a workaround you can use to do this wit a URL hack: *…

Hi Oksana, We have the following guide going into detail on the items to check and steps to fix when use mentions not working, can you check the Diagnosis steps out and let me know if any of these are the case: * Mentions and Autocomplete are not working in JIRA Cloud Regards, Earl

Hi Steven, Options to see why a ticket has been put into the 'On Hold' status would require some value that is a required to be input, and this is not something that would be a default setting in Jira. Something like adding in a required field on the transition so a user must enter a reason in that field to execute the…

Hi Paula, Thanks for the screenshot, and your on the New Planning Experience (Portfolio 3.0+) and that lines up withe the the second portion of my reply where the theme functionality is currently removed from the new experience, in favor of other grouping and coloring options. Check out the articles I listed in the last…

Hi Marcel, Awesome to hear, and thanks for the confirmation on the cause of the issue. It sounds like a project role was removed at some point in the past but there was still a remnant record left behind on that ID 10003. Your approach sounds solid and relatively safe from the behavior, Noting backups, plus testing and a…

HI Massimo, Thanks for bringing this up, the disconnect seems to be coming from an inconsistency in the docs for this feature, and the cloud documentation is missing this information, but its covered in the Server version of the doc and applies to both platforms, I'm working with the documentation team to get the info…

Hi Paula, To filter on the themes there is an option under the more drop down menu at the top of the plan: After Selecting the Themes Filter option, you can select the desired Theme filter and hierarchy level to see all the issue linked to that particular theme: But also worth mentioning here for future planning around…

Hi Nick, The enlarged custom Icons you are seeing is a UX consistency BUG we are tracking at the following link, and we are working on a fix: * https://jira.atlassian.com/browse/JRACLOUD-72125 The only workaround here is a bit cumbersome and would require making a custom scaled icon to 16x16 pixels with a white boarder…

Hi Marcel, Thanks for the results on the DB query, I was expecting to see either the Administrators option to be missing or a duplicate on one of the other values but the table looks good on the surface in the current state, also good catch on link to the business project type as the trigger as well, I'm not sure how its…

Hi Jonathan, Just to make sure I'm looking at the correct location, are you talking about the Differences in the Classic View and the New issue view, and have enabled the new issue view recently via an update? Particularity the Issue action drop down next to the sub task on the classic view here: Vs the new issue View that…

Hi Marcel, Looking at the error, the part that is standing out the most is: ProjectRole should not be null! This indicates there is something occuring on the project role association, possibly a missing or duplicated value. Can you run the following DB query against the projectrole table and post the output so we can take…

Hi Melissa, It sounds like on the Server Jira install you were on, had quick filters configured for the boards. You can set up "Quick Filters" in Jira Cloud on Classic Project types for each status you want to filter out, using JQL. EXE set up a filter using the JQL status in ("In QA") to get issues only in that status…

Hi Ahmed, There are a few things that could be occuring here. Permissions as you noted, could be blocking the user picker field, you said you set Project permissions to all customers, but sometimes this problem can be related to insufficient Global Permissions as well. Make sure to check the Global permissions and verify…

Hi Daniel, Thanks for reaching out, and there was something very similar in the version 2 API with a POST to "rest/api/2/user", but this one was fixed already, viewable at the link below: * https://ecosystem.atlassian.net/browse/ACJIRA-1436 Also, I do know that the version 2 and Version 3 endpoints for "rest/api/X/user"…