Earl McCutcheon Atlassian Team

Hello, Currently this is not possible using native jira notifications, and we have the following feature request tracking interest in this, noting there is a workaround of using ScriptRunner to trigger a custom notification that has a scripted function Update blocking issues: *…

HI Marwan, It looks like the field is either set to required and hidden in the field configuration, or is set to required via a workflow validator but missing from the screen or again hidden. Check the Create screen to first verify the field is present on the screen, then look at the field configuration to make sure the…

Hi Michael, In the new planning interface non-working days were removed, there are some more details on this in: * "Top 20 questions and answers about Portfolio 3.0" Modifications to the scheduling algorithm In many ways, however, this functionality has changed in 3.x when compared to previous versions. Markedly, the…

Hi Tyler, Thanks for the update, and since the projects all share the same permission scheme, are the permissions set to use project Roles, or are they pointed to groups? As using Project roles in the permission scheme would still allow distinction between actions possible for a user at the project level and add in a per…

Hello, Thanks for the details and the portion of the error "Plugin build: undefined" is drawing me in, and a few things could be happening here primarily indication that the plugin is on a mismatched version or failed to install something correctly. So the first thing would be a browser caching issue, or browser extension…

Hello Again, I was just circling back to this thread as I forgot to mentions something that is really useful here. Check out this KB article that contains a walkthrough on setting up a automated backup script using the API we put together and have hosed on our public bitbucket repo that can be used to do a regular local…

Hello, Welcome to the community and thank you for reaching out. The error you are running into is an issue with the anonymous access setting on publicly viewable confluence pages conflicting with the logged in Service desk customer attempting to access the page. Confluence considers a user it cannot find in the user…

Hi Vagton, Google sheets treats the separator as either comma or semicolon based mostly on the locale the user is on. So ideally a semicolon should also work the same as the comma but sheets does a conversion in the background and converts this from a semicolon to a comma to pass the value to jira through the connector, so…

Hello Tony, Thanks for reaching out, and during the timeframe you submitted this question there was an outage related to the Atlassian Identity login management system that prevent users with SSO and Dual factor authentication methods to become locked out of the system temporarily. The issue has since been fixed, and we…

Hi Nick When doing an import via CSV, the destination issue needs to have a value mapped to the summary field rather than the summary being mapped to another field, so you got the error "Please note: A JIRA Summary field mapping is required to enable import." So per your example: summary,customfield "testing1",option1 You…

Hi Brandin, Yes, if you're using GIThub's cloud deployment, github.com, for your repos, with the caveat mentioned in the article I linked about the new connector requirement, over the legacy connector. No, if your using a Self hosed Enterprise GIT deployment, with some additional details on this in the in the GIThub master…

Hi Hyun, Ok I got ya, and that is odd, as searching for portfolio in the "Find New apps" section should show portfolio but have a mange option instead of the "Free Trial"/"Buy Now" options that would be present when it's not installed. As you noted that you already installed portfolio on the system you should see a link to…

I would have to go with a Storm Trooper costume

Hey Tyler, Portfolio has a few different level of permissions, and then Jira has additional permissions that come into play as well. So first the user needs to meet permission requirements in jira and then portfolio permission checks. From your description this sounds like a jira side permission issue and not the portfolio…

Hello Kelly, Unfortunately it is not possible at this time. Portfolio Fields have some some limitations in the current design. Primarily they are not a fully recognized fields in Jira but managed in the portfolio application directly and details are passed from portfolio to Jira about the field contents. There is not a…

Hello Hyun, Welcome to the community and thanks for reaching out. Are you asking how to access the application and application administration setting after installing or are you looking to search via JQL for portfolio related fields? To access the application there will be a portfolio drop down menu added to the top…

Hello Eduardo, The Document you linked applies to Classic projects and the options are not avaliable in Next Gen projects There is a note about this at the top of the page you linked: This page is about configuring the fields that appear in the new Jira issue view for classic projects.If you're working in a next-gen…

Hi Jeremiah, Where are you hitting the limitation in the fields in service desk? Are you talking about the Visible field mappings on the request types as described in this article If this is the case you can get more fields options avaliable by adding fields to the create screen for this this issue type. But do be aware…

Hello Preston, Thanks for the breakdown on what you're looking for, and welcome to Jira and the community forum. What you are looking to accomplish can be done using Jira Service Desk Automation rules. Alternatively if your not using Jira Service Desk and only have Jira Software or Core there are add-on apps you could use…

Hi Marc, Thanks for the background on your goals with the workflow, and this lines up with something I have been working on in a test site recently trying to figure out a native option as a workaround to this. It still needs some polishing but is a good starting point to get you going. A little background, historically…

Hello everyone, Also, to chime in on this you can follow progress at the following feature request by adding yourself as a watcher to get updates via email in regards to the Paragraph fields @Nathan Sturgess mentioned above: * https://jira.atlassian.com/browse/JSWCLOUD-17266 And don't forget to keep an eye on the Public…

Hello, Currently you cannot add any custom fields to that section, but there is a change coming soon, check out the comment in the following thread discussing this feature in more detail but particularly focusing on the comment added by One of our Jira Cloud Project Managers, Nathan, back in march: *…

Hi @Robert Kirkman , We are tracking the creation of a gadget for the "Cumulative flow chart" at the following Feature request, noting from the description that it was originally created for supporting sprints in the classic gadget but morphed into Creating a gadget once the classic gadget went away: *…

Hello Louise, That view in question from your screenshot, is the Release report. The release is scheduled to end in another 23 days because the work assigned to a release is larger than the available team capacity, and this makes the release turn red. In this release report view, the capacity is calculated using the team's…

Hey João, There is not a native option avaliable to do this, but this can be done via the add-on app Script-runner using a board filter or a quick filter, a really good breakdown explanation of this can be seen in these previous two post from a similar question relating to this: * This one details how to hide the Epics…

Hi Bryn, As you noted in the CSV import, a link from the source issue to the destination issue is always going to be represented in the import as an outward link. if you want to create an inward link, you need to swap the source and destination updating the existing issue with the details of the new issues that you want to…

Hi Vagton, Thanks for reaching out and the duedate nested in queries can get really complicated fast, due to conversions that are happening in the cells in the background trying to convert the text values to a data formatting in the cell I have been playing around with this for a bit and from the portion of the formula you…

Hi Andrii, It is possible to disable the re-index for an upgrade, by adding the value upgrade.reindex.allowed=false to the file <jira-home>/jira-config.properties , However disabling the re-index is only recommended to do to speed up the upgrade portion when testing the upgrade for errors. A re-index on the data and a post…

Hi Hans, Check out the following Blog post on the integration for more details, but as covered in the blog you will want to Install the GitHub app to set up the integration: * The new and improved Jira Software Cloud and GitHub integration Using the old GitHub integration? The legacy ability to connect Jira Software and…

Hi Josh, There is not an option to add in additional details on the popup but a simple fix would be to rename the pie chart and add the project name to the Pie chart title: Regards, Earl