Earl McCutcheon Atlassian Team

Hello @Atlassian Admin , Check out the following KB article it details a method to check the database for a possible flagging conflict for the thumbnails settings and also details a method to reset the thumbnails to repopulate them after a migration that triggers the read issue on the table: * Attachment thumbnails not…

Hello @F Maring , The error "502 Bad gateway" is a tricky one, as its more of a symptom of other issues rather than the direct outcome of anything specific. A 502 can mean that either the server can't handle what you are doing, or the network you are on cannot carry the action to completion with a plethora of causes…

Hello @Emmanuel Cielo , The app that @Levente Szabo _Midori_ mentioned sounds like a good one for expanding on PDF export options in Jira, and a good one for a Excel export option is a free connector app made by Atlassian "Jira Cloud for Excel (official)" that can use a Jira filter as a formula directly in your excel…

Hello @James Maloy , The Advanced Roadmap plan is not designed with the intended purpose of displaying general issue details, instead it is designed to look only at details that directly apply to the planning algorithm of issue sand releases tied to the direct plan and how the issue can be affected in the schedule of the…

Hello @Leonard Winck , You can do this by modifying the "jira-config.properties" file on the server and making some changes to the ops.bar.group.size.opsbar-transitions = X property value changing the X to the desired number of transitions to show. A full breakdown on the settings to change can be seen under the "Customize…

Hello @[deleted] , Thanks for reaching out, and to look into this we will need some additional information to help narrow it down. * Did this previously work and stop working, or is this the first attempt to import? * Are 'you using the Desktop or Online version of Excel? * What OS are you using? * Doe the error reproduce…

Hello @ali.alavi , It sounds like you have selected either a Project or a filter as the plans issue source. You need to select a board as the issue source and this option will give you the ability to manage sprints from those boards. Check out the What is a plan documentation for more details about the capabilities of the…

Hello @ali.alavi , Atlassian Does not have a traditional sales department, so there is not a sales line to call as we publish all the pricing information in a self serve manner online, so we do not have a process for packaging catered solutions to businesses, its just one flat rate. Any contact you need for billing an…

Hello @Tien Tran , Thanks for reaching out, and for getting the issue link details from the API the endpoint looks correct but there are a couple things to check. First thing to check are permissions, Even if you are a Site Admin you may be missing the appropriate Project or issue level permissions to see the issue…

Hello @Marc Sauer , I would recomend first verifying that Service Desk was enabled properly when you installed it, under Settings > Add-Ons > Manage Add-Ons. Search for Service Desk and see it it is enabled also Click the drop-down arrow next to Service Desk and you'll see "X of X Modules enabled." If there are some…

Hello @Andrew K & @Steven Dodd , We have been looking into this one for a bit and found that the the auto scheduler is not moving around stories without story points or time estimates regardless of the dependency value, could you please have a look at the plan, and check to see if the issues not being scheduled on the…

Hi @Vera Soons , The App-link will allow the two Jira systems to communicate and display information from the other data source, but there is not going to be any shared data synchronization between the two systems other than remote issue links, i.e. a issue link to a remote issue on the other instance can create a…

Hello @Arun T , Thanks for reaching out, and I would be happy to take a look. It sounds like you are using the API endpoint "POST /rest/api/3/issue/{issueIdOrKey}/attachments" to upload an image but rather than using a local file as described in the documentation via the following: -F "file=@{path/to/file}" It sounds like…

Hi @Lucas Steinmetz , You could set up something like the following example to achieve this using Automation Rules and a custom workflow. First in the workflow build in a approve or deny transition stage at an approval status exposing the transition to the customer portal in the transition settings. The screenshot below is…

Hello @GumbyMN , I do not have a working example but I was able to locate what looks to be a really good walkthrough for setting up the SSL configs for Jira and Confluence in conjunction with Cloudflare here: * How to use Cloudflare's free Flexible SSL on Jira and Confluence Server with Apache and ProxyPass Regards, Earl

Hello @G Sunil Kumar , Currently there are not any native Jira dashboards connected to the dev tools data, and we are tracking interest in a native gadget at this request: * https://jira.atlassian.com/browse/JRASERVER-66795 If you want this functionality you would want to check out the Atlassian Marketplace to find an…

Hello @rgluzman , The Auto Schedule should will be considering the time based and effort weighted elements for calculating the start and end dates and as you noted that the the story point, team and assignee, have values then focusing on those items we can make some assumptions about why its not calculating. Since the…

One thing I see as a really big positive goes right in line with everyones comment on No Commute, but rather the outcome of no commutes where people being removed from nature for a short period gave us extremely overwhelming and undeniable evidence showing just how much of a dramatic impact humans have on the environment…

Hello @Divya Mani , I do not have an Appian integration to test this on but I located the documentation on their support documentation site detailing "Connected systems authentication" processes, and I recomend following the details from this page to get started: *…

Hello @vivekjain1 , Thanks for reaching out, and In Jira natively there are the Burnup and Burndown reports that will give you a breakdown of story point per sprint, as well as Next-gen versions of Burnup and Burndown reports, and a Velocity report and Next-Gen Velocity Report that gives you a breakdown across several…

Hello @Tobi Akinyemi , Looking at "GET /rest/api/3/search" as noted in the documentation: This operation can be accessed anonymously. Noting that a 200 OK should be returned regardless of the issues returned, however the issues that are returned will be based on the authorization level of the user making the call per…

Hello @Laetitia GASTALDI , I am not aware of a native report in Jira that would line up with what you are looking for here, and I do not have an exact step by step but to do this, however I would recomend setting this up in a Google Sheet OR Excel using the Jira Cloud for Google Sheets (Official) add-on or the Jira Cloud…

Hello @Tobi Akinyemi , Thanks for reaching out, and the first point I would like to provide clarification on is yor question on the interchangeability of rest/api and rest/agile in the endpoint paths. This comes down to The variations in the applications. Jira comes in three different packages, Core, Software, and Service…

Hello @Eduardo , Currently in the API, and as you noted from reading the doc's, it is not possible to change a request type after the issue is created. there is only an option to set the request type on creation via the API as covered here: * How to set Request Type when creating an issue via REST API using…

Hello @Vera Soons , Thanks for reaching out, and when it comes to application linking two Jira instances its user based access control that decides what is shown. A user either has access to the data source controlled by the local permissions or the information is not displayed in the remote location. As an example if a…

Hello @John Cross , Thanks for reaching out, and for any kind of automation in the time tracking you will want to look into marketplace apps that add in this type of functionality. The following threads have several recommendations on different apps that might work for you here: *…

Hello @Ventsislav , The issue history items pulled from the API are all going to come back as the full history of the issue as a single JSON element and will not have individual values that can be pulled from the API itself using expand options like you could for pulling individual field data as described here: *…

Hey @Jesse Wagers - Raven , If your unable to diagnose the error locally and need assistance to do so, I would recomend reaching out to your local Jira admin who is a technical contact on the account for our support channel, so they can file a support request at support.atlassian.com and grant access permissions to our…

Hello @Jesse Wagers - Raven , When you make changes in the plan the changes should not update the data in Jira until you review the changes and save them, at which point the data is committed back to the Jira issue. However, you noted not being able to review the changes either. Is the Review changes option greyed out or…

Hello @ranaweer , Thanks for reaching out The main portion of the error is noting: Unable to instantiate QIssueSource schema And the follow up caused by is noting the table cannot be located: Caused by java.lang.IllegalArgumentException: Not able to find table AO_D9132D_ISSUE_SOURCE These errors looks like its going to be…