Earl McCutcheon Atlassian Team

Hello @Chad Collinson , Thanks for reaching out, and as you noted the "issueLinkType = blocks" or "issueLinkType = is blocked by" will bring back all the blocked and blocked by issues based on either side of the bidirectional result set for the inward and outward link-type noted. Basically, this will return to us any issue…

Hello @Ghalib Raza , Currently, when using the Roadmap feature in Next-Gen projects or the Classic Project beta, only the Epics will show the date range, the child issues don't show this information on the roadmap when we expand the Epics. Also, the Epic won't adjust automatically if a child issue has an end date after the…

Hello @Yellalingh Margonda , Thanks for reaching out and looking at this one it is a little confusing as the value formats for "fieldid" in the calls of the "field" endpoint compared to the call for the "customfield" endpoint are different and a little counterintuitive. For obtaining the context id noted in the endpoint…

Hi @Yohan Aubert , We do not have a defined timeline on the feature but it is in the roadmap and coming soon as you noted above. The main story that is tracking the bulk of the upcoming Next-Gen Service Desk features can be seen at the following link noting the "OPEN" Sub-tasks are what make up the "upcoming features"…

Hello @Support Agent , Go to the Automations rule details page and make sure that the check box option for "Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule." is selected as shown in the following example: This option needs to be selected…

Hello @Atlassian Assist Bungie , You can check out what’s new and what’s on the horizon for Jira Cloud on our public roadmap Regards, Earl

Hello @Kritika Kaushik , There is an option to save the configuration on the final import page that can be seen when you start the import and will be available after completion until you close the window. viewable here: This will download a file in the format "CSV-configuration-YYYYMMDDHHmm.txt" taht can then be uploaded…

Hello @Darci Van Deusen , Good find and thanks for bringing it up, as well as another, thank you @Jack Brickey & @nina_schmidt for flagging this one for us to review, I created the following bug report for some follow up: * https://jira.atlassian.com/browse/JSWCLOUD-20879 Ultimately what is occurring is that when zooming…

Hi @[deleted] , Thanks for the update and you are going to want to copy the entire string from the 'propertyvalue' column for ID 20600 and drop it in a text editor of your choice and then edit out the line with the section for the duplicated link you are trying to remove. In the KB Remove Application Navigator entry from…

Hello @muriel , Thanks for reaching out, and also thank you as well @Iain Dooley for escalating this one to us. I looked into the internal request that you filed with the Trello Team and our Customer advocates team: * https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1135365 And it looks like everything…

Hi @Sarvesh Mathur , Good call out, and thanks for posting the info in this thread. Now that Automation for Jira is integrated with Jira Cloud natively, the solution noted in your link will work out as a great alternative. Regards, Earl

Hello @L.B. Olgers , Are you talking about the cards that are shown from the main Helpdesk link at https://<your_base_url>.atlassian.net/servicedesk/customer/portals ? If this is the case the cards reflect the service desk portals that you have access to as a customer, I would recommend checking to verify the account you…

Hello @Rahul_RVS , Thanks for posting the information, great to see the alternative option, and I have a quick ask for you for a follow-up. Please review the partner guidelines here, and make sure to update your username according to your relationship as a vendor of the tool, noting: Identify yourself as a partner: Make…

Hello @Tobias Webster As @Liam Green noted above the best option is to upload a custom avatar, as covered in https://jira.atlassian.com/browse/JSWCLOUD-10521 the feature will not be implemented to change the automatically generated avatar background color with custom avatars being the solution noted. There is a really good…

Hello @[deleted] , The SQL query in the KB is looking for the value '%baseUrl%' rather than the actual base URL to your confluence site, do you get a result when inputting the select as: SELECT * FROM propertytext WHERE propertyvalue LIKE '%baseUrl%'; Regards, Earl

Hello @David Scott , This does not look like a bug in my testing as I was not able to reproduce the behavior and images are able to be drag and dropped into the description field on the creation screen and pasted into the screen on creating without issue on my test instance in both the new issue view and the classic view,…

Hi @Andrew Kidd , Thanks for the follow-up and feedback. I checked out the Atlassian University course you listed "Planning with Advanced Roadmaps (previously Portfolio)" and it does have a mention on the landing page about the platform used in the course: Course description This course applies to Jira Server/Data Center…

Hello @dataservice , As you noted the formatting for the issue URL is always going to be in the format: https://<user’s subdomain>.atlassian.net/browse/<issueKey> So I would recommend in your integration to set up output of the known value variables being base url and the issue key and combine them with the static value…

Hello @[deleted] , In Jira, the native Story point Field would just be "Story Points" so the "Dev Story Points" and "QA Story Points" would be custom fields unrelated to the native Story Point estimation field. Since the native Story Point field is not showing up I would guess that the Plans configurations are set to…

Hi @Larry Weisberg , Using the JQL results the data returned is going to be a single field, and the timespent is going to include all time spent for the issue-level and does not have a field per event so its a total sum vs individual action. On the issue directly you can review the issues "History" tab or the issues "Work…

Hello @Andrew Kidd , The Programs Feature in Advanced Roadmaps is currently only available in the Jira Server deployments, and it looks like you are on a Jira Cloud deployment currently. We have the following feature request tracking interest in this for the cloud version at the following link, make sure to add your vote…

Hello @Declan Newman , There was an incident viewable on our status page status.atlassian.com under the Jira software page https://jira-software.status.atlassian.com/ that lines up with the time frame when you reported this error, that I believe caused this, noting: *…

Hello @Steve Fogel , The layout of the board is static ber the look and feel and cannot be changed in the look and feel settings. there are some options that allow for general layout and theme modifications covered in the following documentation but none of these will relate to the swimlane orientation or sizing: * Layout…

Hello @Polet Violonchi , The end-users permissions will still override the ability of the user to see the issues in the plan, if the security is set up so that a user cannot see the issue in Jira directly then the plan will exclude those issues from their visibility to adhere to the Jira visibility. This can be either the…

Hello @Graeme Binnington , This is detailed in the "Changes in the improved interface" documentation, noting: Reporting work Previously, you could share details about your plan using different report types, like the capacity report and dependencies report, via the reports view. In the improved interface, we've removed the…

Hello @Rupali Moorjani , The custom report you are looking to create for sounds like the primary focus is on a work log report for the projects or a timesheet style report and the following thread discusses several third-party apps that might fit your needs: *…

Hello @Emir.Ipekci , I would be happy to take a closer look and I have a few questions about the setup. You noted that you had: "manually placed the tickets in future sprints to avoid auto forecast in delivery planning" And that you also have: "one of the teams has one empty sprint in the middle of their workplan, just…

Hi @Elaine McMillan , A possible workaround for you that would apply If you have a dedicated list of users that will always act as the approvers would be that you could use the JQL: Approvals = pendingBy(userName) This would require setting up a saved filter for each person in the approver's list and then creating a…

Thanks for confirming, You guys Rock 👍

Hello @Bob Yang, On the surface, it sounds like you just got removed from the project permissions during the updates and would only need to add yourself to the "Browse Project" project level permission to gain view access to the issues. But as you noted trying to create and delete a project I am hoping that the one you…