Earl McCutcheon Atlassian Team

Hello @Hanamant Kulkarni , Thanks for reaching out and welcome to the community. Looking at the requirements you are going for I broke each section out to follow up. first looking at: Define tasks, Assign start date and end date to tasks you can use Jira automation to manipulate the dates, say when the start date is set as…

Hello @Jim Stewart , As covered in the document "View and understand the velocity chart" the velocity chart should become more accurate and reliable over time, as more data becomes available and the team gets better at estimating issues. So as the team continues to estimate and log work against issues the details will…

Hello @Katerine Meneses , Welcome to the community. When it comes to e-mail there are only three parts that come through that can map to a field in Jira: * Summary: E-mail Subject * Description/Comment: E-mail Body * Request Participants/Watcher: Cc address So simply based on how an email is formatted there are no options…

Hello @Steve Andrew , Thanks for reaching out, and I have a question about some of the information you noted. You mentioned having access to the server logs for the full stack trace but this thread is listed with a Jira Cloud tag where on the cloud platform you would not have access to logging, so I just wanted to clarify…

HI @Preethihr , Thanks for the confirmation on the platform, and while this cannot be done on the cloud platform it absolutely can be done on the Data Center platform. You can insert and use HTML/Javascript in Announcement Banner to make changes to the application front end, However as customizations are not covered…

Hello @yonghua you , Thanks for the update. In the article, the process will enable you to mention someone using a smart value based on a custom field. But what you are attempting to do is get the @mention from a Jira comment to directly convert to a mention in Slack and these are two different things. Alternatively, you…

Hello @Kris Roman , Thanks for reaching out, and by splitform do you mean the subtasks of the issues that are in the epic and the Issues directly linked to the epic? If this is the case you can use the JQL function parentEpic() which will Search for issues and sub-tasks that are linked to an epic. parentEpic = CON-283 More…

Hello @Richard , Thanks for reaching out and this behavior looks to be a partial regression of an older bug that had issues with the set focus event. I created a new Bug report for this at the following link, please feel free to add yourself as a watcher if you would like to receive updates on the status, or add any…

Hello @Preethihr , Adding scripted code to the announcement banner or any Jira fields is a restricted function in the Jira Cloud platform, and only available to the data Center platform, as enabling javascript injection in the UI creates a Cross-Site Scripting (XSS) vulnerability that could allow malicious users to gain…

Hello @Adam Golaszewski , Thanks for reaching out and natively on Jira there is not an option to automatically upload a file directly to an issue, and interest in the ability to do this with automation rules is being tracked at the following link, make sure to add a vote to help us track continue interest, Noting that one…

Hello @Subhash Singh , This might be related to a permissions conflict stemming from a complex filter on the boards, as covered in "Use manage sprints permission for advanced cases" : A filter query is considered complex when Jira Software can't determine which projects will be returned by the query. When this happens,…

Hello @Sunil Singh , The organization's field can be added to the internal agent view screens and shows up under the "Details" or "Show more fields" section if hidden in the agent view, but in the portal will be an option under the "Share With" section as shown in the article here: * Changes to requests in the new issue…

Hello @maurice_gomez , Currently there is not an official option to merge two instances, however this is in the works, As covered in the most recent update to the feature request to implement project imports on July 30th 2021, there is an option to reach out to our support teams if you are interested in participating in…

Hello @Tanya Emma Elessen , There are two bugs that I am thinking might be the culprit here viewable here: * https://jira.atlassian.com/browse/JRACLOUD-70142 * https://jira.atlassian.com/browse/JRACLOUD-71507 I recommend double-checking the sizes of the file as mentioned in the first BUG giving a misleading error message…

Hi @rSloan , Thanks for the update, and you already noted checking the exclusion rules, but this really seems like a exclusion setting is being triggered. you noted the Epics are marked as done, and also part of a release so both of these options have a potential to be tied to an exclusion rule. Per the done status the…

Hello @[deleted] , Thanks for reaching out and an initial point to touch on is that you are using the Live Plan view (Legacy interface) that we are in the process of deprecating, covered in full at the following link noting primarily that on July 31st, 2021, we ended support for the legacy Live plans interface in Advanced…

Hi @Laryssa , Thanks for the update, and yes the JQL is only interacting with the "Issues" and the "Comments" selectable items as noted in the description of the section: You can specify a JQL query to send only events triggered by matching issues. The JQL filter only applies to events under the Issue and Comment columns.…

Hello @Matthew Buchanan , The primary limitation comes down to CSV export functionality for reporting purposes vs exports for migration purposes, as the primary use case of CSV exports is generating reports in external systems the human-readable component is more desirable, and in current iterations, there is no option to…

Hello @Colum McAndrew , I discussed this behavior in a bit more detail in the thread in the following Link, but the main takeaway for this behavior is that standard-issue types like a Story, bug, or task will use an Epic link to connect to a partner epic however the parent link field is designed to link an Epic to a higher…

Hello @Diogo Rodrigues , Thanks for reaching out and playing around with this, the following settings look to do the trick. First I created 3 fields to line up with your use case: * "Location"* Select list Single choice * Option 1: US * Option 2: Europe * "Approvers for Europe"* User Picker (multiple users) * Set default…

Hello @Laryssa , I set up a quick test with a webhook pointing at a randomly generated URL for a listener tool to do a rapid test using basic settings for a JQL on an updated event, and everything is coming through to the test listener with 200 OK and all the expected content: * Issue related events:* JQL: statusCategory =…

Hello @Mary Gilligan , The behavior you described is the intended behavior in the rich text formatting in the new Jira issue view and is covered in more detail here: * Markdown and keyboard shortcuts The Code Block macro would be the one to use for pasting items like a stack trace to have a full block of data, where the…

Hello @ilan.tsabary , There are security measures in place to prevent unwanted exposure of data. To view the Advanced Roadmaps data in the gadget in Confluence the user that is accessing the Confluence page hosting the data needs to have permission in Jira to view that data. So the account needs Confluence access, "Browse…

Hello @Subhash Singh , Thanks for reaching out, and I would be happy to take a look but looking at the details I am not entirely sure where you are seeing this error. Can you please provide some additional details on the steps you are taking to trigger the error like if this occurring on the front end when accessing…

Hello @Harshi Samarasekera , The Time Spent (Green Line) will be displayed in the burndown chart when the estimation statistic under the board settings is set to "Original Time Estimate". Details on changing the board estimation settings can be seen in: *…

Hello @Kevin C , In Jira JQL you can search for issues that are tied to the development tools where a commit is present as you have done with the search you noted, and you can find more information about searching the development fields here, Advanced search reference - JQL developer status. However you cannot search for…

Hello @yonghua you , Thanks for reaching out, and the following thread discusses how to accomplish this with an automation rule and an example of how it works that I believe will do what you are looking for: * https://community.atlassian.com/t5/Jira-Software-questions/Send-Slack-message-to-Jira-issue-assignee/qaq-p/1433790…

Hello @Nils Cant , Overall, you can't use Jira Software Cloud to manage your Bitbucket Data Center and Server users. The Jia Cloud user will be granted access via an oAuth link, but the user base will be separated and the OAuth credentials in Jira Software Cloud are used to register the account to your Bitbucket instance.…

Hello @Aashima Khanduja , Statuspage does not currently have a sandbox or test instance option. The best thing to do would be to create another audience-specific, public, or private page and use that for training. You could use the free version if you were just using it for training or testing purposes. As covered in the…

Hello @Daniel Maples , In the dependency report, it is intended to show the linked issues only for an isolated report on the dependencies only, However, in the Plan on the standard view, you can set the "Dependency Style" to "Lines" here: With this enabled the dependencies will be displayed in the timeline with the visible…