Earl McCutcheon Atlassian Team

Hello @Moritz Gehrig , Thanks for reaching out, and details on OAuth access in Jira cloud can be found at the links here with some highlighted sections on access tokens: * https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/* https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#accesstoken…

Hello @Gennaro Cibelli Thanks for reaching out, and I believe the first things to verify and check out would be version compatibility. What version of Excel are you using and trying to link to the connector app? For a reference point to compatible versions, Please See: *…

Hello @Rajeev Singh , I took a look at the backend and there are some errors occurring on the site provisioning, and we will need to dig into this a bit further. I have created an internal request for you so we can take a closer look at why the instance is failing to start up correctly. Please visit the following support…

Hello @Alberto Barón , The wiki markup formatting is no longer used in Jira cloud and has been replaced by a markdown functionality, and additional details about the change can be seen In the following link noting the details in the Atlassian Status Update: * https://jira.atlassian.com/browse/JRACLOUD-69259 The second…

Hello @emagnun , Looking this over as Nic was pointing out the two-dimensional filter result set is designed to only show values where a value exists for the defined axis, As there are only two axis points it is looking for assignee value existing as axis one and a label existing for axis two, there is not an option to add…

Hello @Oriol Albareda , Looking at the error you are hitting: Unrecognized VM option 'UseGCLogFileRotation' Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. Lines up with a Java issue described in the following KB article: *…

Hello @Claude Dev , Thanks for reaching out, and i believe what you are looking for can be found under entity property calls. Check out the document: * https://developer.atlassian.com/cloud/jira/platform/jira-entity-properties/ As an example from the Knowledge Base documentation above: The example below shows how to get…

Hello @Talia Couto , Thanks for reaching out, and there may be something you can do with Automation for Jira but I would like to ask a little bit more about how the entries are being tracked in the system so I can give you a more tailored solution. First, you noted that you are inserting values into a timesheet, Jira…

Hi @Patrick Glückler , Yes, this is something that is on our radar, and we are tracking interest in the feature at the following request that has some additional details as to how the fields are separated on the backend: * https://jira.atlassian.com/browse/JSWCLOUD-17173 This one has not yet been given an ETA on our Cloud…

Hello @Patrick Glückler , Thanks for reaching out and welcome to the community. Unfortunately, there is not an option to recover the preexisting values other than a manual re-estimation. The story point estimate field is a different type only available in the team-managed projects and does not currently map to other…

Hello @Pei Huang , Thanks for reaching out, and Atlassian has a ton of information about the Cloud platform security and best practices in our Trust Center that I recommend as a starting point particularly the page: * Security practices As for accessing through a VPN, the Atlassian Suite of products does not care if an…

Hello All, Due to the age of this request being from 2018, we are closing this thread for new comments to avoid overloading the original poster with emails from the new comments, and provide a better option to finding a solution. However, there are a lot of new comments on this thread relating to ongoing issues with…

Hello @[deleted] , Thanks for reaching out. I am happy to take a look at this but I am not entirely sure what your working on and have a few questions to get a bigger picture of the error you are encountering. First, off it sounds like you might be running into an issue similar to what is covered in the following ecosystem…

Hello @ambujp , No worries about the delay, thanks for the confirmation, and I'm glad to hear the issue was resolved. I believe you are correct in your assumption on the delay in synchronization between Jira and Confluence most likely due to a load balancing operation during some high usage operation occurring either on…

Hello @Josh Borgen , Thanks for reaching out and welcome to the community. For the first portion relating to estimating at the epics, this is covered in the Documentation "Auto-schedule issues in Advanced Roadmaps", noting: When working with Scrum teams, the Auto-schedulerwill not change or assign sprint values for issues…

Hello @Xavier Margalef Riestra , Welcome to the community and I believe you can set this all up using Automation for jira. First, you can send a notification to Slack using automation as described here: * How to use Slack Messages with Automation for Jira The next portion is identifying what issues fit the criteria you are…

Hello @Peter Clark , Linking Jira issues to cards is the primary feature and purpose of the Jira Trello power-up and therefore is not something that can be disabled without disabling the power-up. If you do not want the link between the two systems displayed I would recommend removing the power-up and manually including…

Hi @Kristiina Arnold , When you enable Parallel Sprints, it allows a new sprint to be started when one is already in progress, as a global change so all teams could have the option to start additional sprints while one is already active. However, it is optional at this point so a team that only wants to run single sprints…

Hello @ambujp , As you discovered in the alternate thread there are still some field types encountering issues in the Jira issue macro, and I want to make sure that the field type you are encountering an issue with is correctly being tracked for follow-up. What field type are you using for your custom fields, I know there…

Hello @Kelsey McDowell , The Live plan view is in the process of being deprecated and was removed from Jira Cloud on On July 31st, 2021, and the Server/Data Center Live plans will be removed from the next major update to Jira Software. Full details are viewable in: * Ending support for Live plans (Legacy interface) in…

Hello @Pooja Goudappanour , Currently, the approval API is listed as experimental so it may change in the future, but the endpoint you are looking for is : * Answer approval: servicedeskapi/request/{issueIdOrKey}/approval POST /rest/servicedeskapi/request/{issueIdOrKey}/approval/{approvalId} Using the data package: {…

Hello @Dan Jolly , The available HTML tags on Status Page are limited to what is covered in the "List of available tags" section of the Add HTML tags in incident messages documentation, and additional tags are not available. Status Page does not yet have a publically facing issue tracker for feature requests so I would…

Hello @Petya Naumova , This will require a bit of custom development and my associate wrote up a really good explanation in the following thread from a user with a similar ask, and I believe the details provided will get you on the right track for your requirements: *…

Hello @Santhosh Reddy Singireddy , Ultimately any server app will install and function on the Data Center (DC) platform, however, some apps can cause performance issues where the application is not optimized for replication across the shared home directory in DC. While an app is unverified it may still function without…

Hi @Karell , We will need to dig into this one in a bit more detail and see what is going on in the system back end, as noted previously the option to delete the mail handler should not have been possible so it sounds like there is a new bug occurring here. I created the following Support request on your behalf so we can…

Hi @Karell , My mistake I looked at the settings again and I had crossed some details from the Workaround noted in the BUG's workaround with new settings and you need to have the option following options updated: * Hostname: Default Cloud Mail Server * Manually set Timeout to 10000 rather than leaving it blank to go to the…

Hello @Karell , How long ago did you delete the mail server, and what steps did you take to do so? As the option to delete the Default Cloud Mail Server was removed 09/Jul/2018 as part of the following BUG and it should no longer be possible to do so: * https://jira.atlassian.com/browse/JRACLOUD-69083 However, If you have…

Hello @Francisco Porras Donaire , As an Agent, you will not be able to change any of the field settings in the project. As you need to be a member of the Projects administrator role in the Service management project to add fields to the customer portal. Additionally, the Field must be added to the screen used by the…

Hi @Jim Stewart , The validator will not input a value but rather enforce that a value is entered. So using this method it is important to put emphasis on the training for the end-users the importance of accurately entering the value. Alternatively, you could look at Jira automation or a post function to set the remaining…

Hello @Sapir Monza , This is not currently available in the cloud infrastructure, however, we are tracking interest in a BYOE/BYOK custom encryption key feature at the following feature request: * https://jira.atlassian.com/browse/CLOUD-10905 Please make sure to add your vote to the request to help us track interest per…