Earl McCutcheon Atlassian Team

Hello @Maksatbek Keldibekov , I am not an expert in Gitlab but did a bit of digging on this one for you, and it looks like there are two conditions where the links should be displayed according to the GitLab integration documentation here: * https://docs.gitlab.com/ee/integration/jira/ Noting: * Mention a Jira issue ID in…

Hello @Gianni Milani , You can use a VPN, but your Cloud systems will still be public, and therefore not contained within your network so if there is no access option outside the VPN then the server cannot communicate with the Cloud platform. I believe what you will need to do is make sure that the IP ranges used by the…

Hello @Pramodh M , I'm just relaying the info that you received in the support request from @Tulsi to this thread, in case anyone else finds this with a similar issue. Primarily the jira.i18n.submit & jira.i18n.title are not currently supported on the Cloud and we are tracking interest here: *…

Hello @Rob W , We have the following feature request that was brought up to address this behavior, however, the decision was made to not implement the feature for the reasons discussed in the Atlassian Update as of December 3rd, 2020: * https://jira.atlassian.com/browse/JRACLOUD-9380 Noting the following: Atlassian Update…

Hi @Tim Waller , Ultimately the Issue collector is just running a script that is in a "text/javascript" format that is embedded in the source pages HTML encoding the example used in the collector being: <html> <head>...</head> <body> <h1>Hello World!</h1> Insert collector source here </body></html> I'm not an expert in the…

Hello @Corentin , Thanks for the clarification and looking at these gadgets, however, no, they do not calculate based on working hours they are based on the overall time on all three. As an example for Time to first response is covered here. noting The chart only registers the first comment added to an issue other than the…

Hello @Corentin , Thanks for reaching out and I would be happy to help out and give more details about the expected behavior of the gadget in question. However, there are a lot of different options throughout the various dashboard gadgets so I have a couple of questions to narrow down the scope. First off, what gadget are…

Hello @Luca Morreale , I am not sure on an add-on app that can do this but there ate two built-in native features to Jira that you could look into the first being Jira automation rules with the method described in the following KB article which would be a hyper-specific keyword to article relation: * Automatically comment…

Hello @Gökçe Gürsel {Appfire} , Just a heads up, please be aware of our Community Guidelines against posting solutions for the sole purpose of promoting an app and that you are mentioning your app as one possible solution to users and make sure you discuss alternative solution paths, such as the native JQL option to…

Hello @Brett Cave , Currently, there is not a supported option to call the CSAT data that is used by the article usage or article effectiveness data to use in a dashboard gadget. We have the following feature requests to expand the functionality for both cloud and datacenter respectively noting the issue has a workaround…

Hello @José Arrecio , In JQL results used by the Jira Cloud for Google Sheets (Official) app the values returned are the field value only and do not contain any history items about the field. So the value returned is the current value only. If you wanted to get field history items you would need to look into custom…

Hello @Manohar , It sounds like the user has the "boards" option selected under their profile settings. Check out the following KB article that details how this is enabled to access the manage boards page by default on login, Noting for 7.0.0 and later versions of Jira, the settings are under the second section of the…

Hello @zaphnet & @Mohamed Benziane , You got it right and this is definitely a bug, and we were able to identify that it was introduced at version 7.13 and later. We are tracking the issue in the following bug report: * https://jira.atlassian.com/browse/JRASERVER-71303 Currently, there is a comment on the request noting a…

Hello @giuseppe.gennaro , There have been some major changes to user privacy in accordance with GDPR there were some major overhauls to the available data in the user-related endpoints. I believe the only remaining comparable endpoint query option is "/rest/api/3/user/search?query=%" to fetch all users, as detailed in the…

Hello @Pramodh M , I just did a quick test and the workflow properties were working without issue in my tests. I tested with both 'jira.issue.editable = false' and 'jira.permission.work.denied = denied" where both options are successfully applied to the workflow and working without issue in the new issue view: The number…

Hello @IBM GBS DevOps CoC , In general as Data Center is a self-hosted platform it's going to be up to local security admins to audit the system and apply security hardening options and solutions that meet your needs and requirements for security compliance. We have the following Best Practices for compliance and security…

Hello @Scott Holland , After moving to Cloud I first wanted to verify that you are using the API token for authentication, opposed to the basic password auth method that was still possible on Jira Server, as the Basic password authentication was deprecated on Cloud a while back and now requires an API token for basic calls…

Hello, I see you posted this question in the developer community as well at the following link and there was a suggestion to check on that thread: * https://community.developer.atlassian.com/t/email-notification-on-adding-customer-to-organization-with-jira-rest-api/52597 ViliusZigmantasThis indicates there is a support…

Hello @FAsmani , A Big apology from me, I 100% sent you the incorrect information as I was working with two threads relating to oAuth and I sent you the bitbucket detail I meant to post to the other thread in error. For a Jira app following the detail in the Oauth doc you mentioned: *…

Hello @FAsmani , Thanks for the clarification. It sounds like the app password has either not been created in Bitbucket yet or has expired/revoked and cannot be found. You can create a new app token by going to Settings > personal settings > App Password. and select the "create app password" option. A shortcut to the page…

Hello @FAsmani , Thanks for reaching out and the following document details how to create and manages API tokens: * Manage API tokens for your Atlassian account Regards, Earl

Hello @Alexandru Popa , When using basic auth you still use it with an Atlassian account email address and an API token to pass the authentication, and the following document gives the details on how to do this: * Basic auth for REST APIs However, as noted in the KB we recommend using oAuth 2.0 instead when building an…

Hello @Karlo Meniano , Thanks for the screenshot, and I see the issue. On the Create issue screen the New issue view has not fully rolled out but is in the works set to roll out fully, As covered in the following feature request we are currently in Phase-I roll out of the Beta: *…

Hello @Timothy Fischer , When using the Get issues for sprint API endpoint: * GET /rest/agile/1.0/sprint/{sprintId}/issue You should see all the issues that have been assigned to that sprint that the user has permission to view. I did a quick test on my staging instance and using this method I did receive issues that were…

yeah you bet be to it by a few minutes, but I still love that one

Many people think that a Pirates favorite letter be the "R" because they say it so often, but that assumption be wrong me maty, as a pirate's true love is the "C"

Hello @varun_kashyap , Thanks for reaching out and I found some conflicting information on this one without a solid answer: The following two threads discuss the exparity conditions of the access tokens that I recommend looking over as a starting point, one noting the refresh token should expire and another noting that it…

Hello @Karlo Meniano , Check out the following documentation for all the available quick text formatting options in the new issue view: * https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/ Currently, there is not a dedicated keyboard function for the tip or info panels, so instead, you…

Hello @Rishi Saraf , Thanks for reaching out and this is discussed in much greater detail over on our Developer community in the following thread, please check it out for additional details: * https://community.developer.atlassian.com/t/get-information-from-the-user-email-endpoint-jwt/44230 Noting that the endpoint is not…

Hello @Salonica P , Thanks for reaching out, and first just to verify the app you are using, are using app 'Create Multiple Subtasks' by the vendor Eclipse? Or a different app? Regardless of the app the error you are running into: Field '{fieldName}' cannot be set. It is not on the appropriate screen, or unknown. Is…