Earl McCutcheon Atlassian Team

Hi Kalpa, Currently the only option for viewing previously added comments when a user is added to an issue is to view it in the portal. Alternatively, the agent can copy/paste the thread after the user has been added, but that's a bit of overhead and not very ideal, but could probably be accomplished via a ScriptRunner.…

Hello, Best thing to do would be to reach out to the creator of the plan to see if it is in use still, if you do not know who that is, you can pull this from the DB via: SELECT "TITLE","CREATOR_ID" FROM "AO_D9132D_PLAN"; Next, removing the plan is not going to alter any of the actual issue data, it just delete the Plan and…

Hello, You can use the following Query in the database to get this list: SELECT * FROM "AO_54307E_SUBSCRIPTION" WHERE "SUBSCRIBED"='f'; Regards, Earl

Hello Janakiraman, This comes up quite often and Using SQL to identify the relationships of the issue data in relation to a board is quite complex, Nic sums it up really well in the following post: *…

Hello Kirk, To get the themes to be visible in the scope timeline, there is a coloring option in the settings menu in the upper right, by Default this is set to Single which is the Dark Blue/Light Blue to highlight the Estimated/Un-estimated issues, switch this to Theme to display the Coloring on the work items: Regards,…

Hello Daniel, When you click the Update button for jira Software in the Versions and Licensing page, the system will download the latest JIRA Software or JIRA Service Desk application file from the Atlassian Marketplace that matches your Currently Installed Jira Core Version and automatically installs it for you. But your…

Hello Wesley, The ICO filetype should fail as an unrecognized filetype, on an error similar to this: Failed to upload image from file <Filename>.ico. The MIME type image/vnd.microsoft.icon is unsupported. PNG, JPG and GIF images are the only supported formats. So, you are going to want to use a .PNG formatted image as…

Hello Amine, The Scheduling algorithm takes into account a few different input points to define the schedule covered in the documentation here: * Scheduling behavior Portfolio for Jira uses the following factors to create a sensible schedule of your team's work items: * Estimates, and required skills and capacity * Team…

Hi Marvin, Natively there is not a way to trigger a automated report export in Jira Portfolio, However if you have the HTML macro enabled for Confluence, you can use the Portfolio report/share button to get an iframe url snippet you can put into an HTML macro to render the data in a confluence page. This will allow you to…

Hi Dmitri, Glad I could help and thanks for pointing out the multiple email's you received, we are following up internally to see what happened. Regards, Earl

Hello Arian, With the practice of hardening sprints the general rule is to avoid them unless necessary as an ad-hoc practice rather than a continual intigration, referencing the Scrum Dictionary: Using a Hardening Sprint is not recommended and the need for it should be addressed by improving engineering practice. If the…

Hi Victor, A "Connect timed out" error generally occurs when Jira can't reach the mail server because of a network configuration blocking the connection to the mail server or the mail server is not running on that server/port/etc. I would recommend first recommend running through the Receiving requests by email guid for…

Hi Emiliano, Glad I could help, if this answer resolves your questions, please accept it by clicking the check box. -Earl

Hello Shrikant, Jira has introduced additional Administrative audit trail, as of 7.10.0 detailed here: * https://jira.atlassian.com/browse/JRASERVER-3157 * Auditing in Jira applications This does include changes to permissions and permissions and permission schemes as well as group and user edits, however receiving a…

Hey Niclas, Since this is isolated to only a few users but not reproducible by you on the same browse, its sounding like a possible caching issue. I found the following Microsoft Support Article where users were experiencing similar behavior and noted that F12 to clear cache was not working and they had to take a couple…

Hello Ashokreddy, Check out the following Community post it has a really good break down on how to accomplish this for the Priority Change: * Can JIRA notify users when Priority field is changed? And looking at the noted process the webhook is listening for the event triggered by a transition so on a specific transition to…

Hello Deborah, I would recommend looking into the following plugins that can do this. The First add-on is Automation for Jira as covered in their documentation here: * Automation for Jira: Concepts Next Would be Script Runner for Jira as mentioned in this Community post using one of the available scripted post function on…

Hello Nick, Thank you for the information and this sounds like an encoding issue in the database, as covered in this article: * SQL Exception while updating issues or importing data in JIRA applications with MySQL due to encoding Noting Symptom #4 where this error is triggered "Creating issues with Mail Handler" Please…

Hello Ariel, First getting the SLA Value's to Excel is going to require a workaround, first because the CSV export functionality does not include the SAL values in the export data as covered in this feature request (Please make sure to add your vote to help us track interest and aid in prioritization efforts): *…

Hi Edward, This is A BUG in the JQL we are tracking here: * JQL queries with special characters returns incorrect results A workaround while the bug is being addressed that will let you use regex to do this search function, is to use the issueFieldExactMatch search function in ScriptRunner -Earl

Hello, That specific error indicates that your REST call has not created a session yet. This is covered in more detail int the KB article: * JIRA API with CURL throws error {"errorMessages":["The value 'XXX' does not exist for the field 'project'."],"errors":{}} Please check this out and I hope this helps, Earl

Hello Emiliano, As covered in Working with epics Unlike sprints, scope-change in epics is a natural aspect of agile development. Epics are almost always delivered over a set of sprints. As a team learns more about an epic through development and customer feedback, some user stories will be added and removed to optimize the…

Hello Dmitri, It sound like you are encountering this BUG: * https://jira.atlassian.com/browse/JRACLOUD-69690 Can you check this out and let me know if this lines up with what you are seeing? -Earl

Hi Carl, To schedule an issue so that it must be completed before another issue can start, what you are looking for are call Dependencies. Setting up the dependencies is covered in here, and additional details on how the Dependencies effect the timeline is covered here. By default you will have the Blocks dependency set up…

Hello, It's basically Velocity ÷ team members but also takes weekly capacity into play. Individual capacity in Portfolio for Jira is determined by dividing the team's velocity and if specified in their availability, it will be reduced and the difference redistributed evenly across the other team member's capacity. *…

Hey there Lorenzo, Clicking Delete should just delete the plan, something else is going on here and your going to need to do some troubleshooting. I'd recommend starting out, by tailing the log output of the atlassian-jira.log to see if there are any explicit errors triggered in the backend while you are attempting to…

Hello Wessel, The main focal point is that the Dependencies will make it so an issue cannot start until the scheduled completion of the issue that it is dependent on by scheduling the issue into the next available sprint on Scrum or after the issue in kanban, and this is the same across hierarchy levels. Where the visual…

Hi Rosanna, If an issue been explicitly excluded from the plan before, then you were on the right track by editing the sources and re-importing the issues. In this case, go to the plan configuration > Issue Sources > Edit sources, and check if the issue shows up as you go through the setup wizard again. if it was excluded,…

Hello Ivan, An Announcement on the Jira Portfolio API, was made via the following Blog Post, which also contains links to the documentation on the available API's: - https://developer.atlassian.com/blog/2018/04/portfolio-for-jira-api-announcement/ Regards, Earl

Hello, In the upper right of the plan next to calculate, use the drop down to switch from Schedule to Target Schedule. Details on configuring this is covered in This Document Regards, Earl