Earl McCutcheon

Hello Theresa, Are you running on Jira Cloud and running into THIS BUG by chance? If this is not the case, can you grab a screenshot of the behavior and provide some additional info on the Jira version and your gadgets settings. Regards, Earl

in Overlapping text when using a 2 dimensional chart Comment by Earl McCutcheon July 2018

Hey there Tom, Depending on how your issue types are set up, you will need some unique identifier to separate the issues possibly a label or component. Alternatively each Sub-Task could be created an an individual sub-task issue type to be used as the unique identifier. If you have each of the subtasks set up as the same…

in How do I filter on subtasks for QA where the Dev work is done? Comment by Earl McCutcheon July 2018

Hi Hari, Check out this previous post on the topic: - https://community.atlassian.com/t5/Answers-Developer-Questions/Jira-custom-field-id-s-are-not-in-sync-between-the-same-data/qaq-p/469216 Regards, Earl

in How to handle custom_feilds of Jira webhooks response? Comment by Earl McCutcheon July 2018

Hello Rizwaana, Sprints are not project or board dependent, they are Global Objects and the association is tied to the issues directly, so moving issues between projects the sprint association comes along with the issue. Please check out the following Articles as they goes in to more detail: * Sprints shared between…

in Two Boards from two separate projects are linking Sprints Comment by Earl McCutcheon July 2018

Hello, For the Documentation i'd say start here: * Automating your service desk This article also covers your next first question as well: Run rule as: By default, rules run as the person who created the project. Alternatively, you can run rules as the user who triggers the rule. For Transitioning a linked issue, this is…

in Automation concept in more than one default user - Jira service desk linked issue Jira Software Comment by Earl McCutcheon July 2018

Hi Jason, Thats Great to hear and thanks for confirming that was the root cause (HighFive) Regards, Earl

in Sporadically unable to attach relatively large files Comment by Earl McCutcheon July 2018

Hello, Removing the users "Move issues" permission on the project would put a stop to this, but has the disadvantage of preventing the issue from being moved to another project if this is done regular. Another Option could be to ScriptRunner, which has the ability to hide the move button with the Hide UI element built in…

in Restrict Who Can Move Issues To A Specific Issue Type Comment by Earl McCutcheon July 2018

Hello Harini, No there is not a method to achieve this in the UI, when a filter is updated is set with that value in the database under the searchrequest table, and the change history of these values is not preserved. An alternative approach is to look into a third party auditing plugin such as Auditor for Jira, which does…

in Is there a way to track the changes made to a JIRA filter's query text? Comment by Earl McCutcheon July 2018

Hi Francesco, What you are looking for is covered in the following article, and the post project data merge is covered under the section "Migrate, merge and split": * Federating Jira - Managing Multiple Instances Regards, Earl

in using JIRA as a shared tool across companies. How to retain info if other party's instance is used? Comment by Earl McCutcheon July 2018

Hello Maiko, The Search is not basing any Criteria off the create date value until you add that paramater in. when you perform the search : project = NTCCCO AND status was not in (Done, REJECTED) on 2018-07-13 The JQL is searching first for ALL issue in the noted Project. Then from that list excluding any issue where the…

in How can I use JIRA to take a photo from my issues status in a specific date? Comment by Earl McCutcheon July 2018

Hello Amit, For the Column Color there is not a customization option Blue Yellow and Green are the only three colors available depending on the position as covered in Configuring columns. For Issues that have been in a certain column for a period of time, the Column is linked to a status and you can set the color based on…

in Color of issue or column if not changed in XXX days Comment by Earl McCutcheon July 2018

Hello Salman, The fields you are posting the dat into are text fields, and have no way of guessing what the content type might be so it will not render HTML. If you have the Text Fields configured as a Wiki style renderer which the description and comment fields should be by default, then you can use Wiki markup…

in Post HTML in description while using Rest API Comment by Earl McCutcheon July 2018

Hi Shira, For an Regular URL on the confluence page while editing the content click the hyper link and Select Unlink: If its a JIRA Issue Key or Filter Result URL Confluence will attempt to Do a Markup on the URL as covered in This Article and convert to an issue link or filter results macro, to Bypass this conversion you…

in JIRA snippet into Confluence, without hyperlinks Comment by Earl McCutcheon July 2018

Hi Jason, Good catch, and that error looks like the following BUG, relating to the pipe character and Network configurations primarily any type of load balancer or Proxy that does not accept the character in the URL being RFC-2396 aware: * https://jira.atlassian.com/browse/JRASERVER-33520 This should be fixed in Jira…

in Sporadically unable to attach relatively large files Comment by Earl McCutcheon July 2018

Hello, Jira Cloud does not have a Mantis Import option, and the feature Requests to implement one have come up a few times but have been closed out as Won't Do on various complications: * https://jira.atlassian.com/browse/JRACLOUD-32485 * https://jira.atlassian.com/browse/JRASERVER-32485 *…

in Migration from Local Self Hosted Mantis to JIRA cloud Comment by Earl McCutcheon July 2018

Hello Alfredo, First is this repeatable for all new users? If not it could be an issue with the destination account, such as a Spam filter rule, or accidental deletion, but reproducing the behavior will be required to narrow down the cause. Next, Are you on seeing this on Jira Cloud Or Jira Server? For Cloud if this is a 1…

in The new user does not receive the mail after created Comment by Earl McCutcheon July 2018

Hi Jason, Check out this previous Post on the Topic "Hide SLA in JIRA when using Service Desk", but as covered in the Linked Feature Request this has ben flagged as Won't Fix, as the metrics are intended to be viewed by the Agents for prioritization. Also Check out this Post which offers up a Script to accomplish this as a…

in Remove "SLA" from agent view of issues Comment by Earl McCutcheon July 2018

Hello Alexis, This is partially covered in Reporting on SLAs: Select a data point on the chart and view all of the issues that were used to calculate the % met metric. We calculate the total from issues that successfully met the goal and those that breached the goal, regardless if they are paused or ongoing. So basically…

in How is Time to First Response calculated? Comment by Earl McCutcheon July 2018

Hello Ellen, Looking at the screenshot, you have Three closing transitions, and two with the same name but different ID's. ID=21 and ID=141: * Open (1) to Closed (8) using transition: *No Work Required (21)* * Analysis (2) to Closed (8) using transition: *No Work Required (141)* * UAT (7) to Closed (8) using transition:…

in How to turn off notifications for a user that is not reporter or assignee for the issue? Comment by Earl McCutcheon July 2018

Hey Jason, Check out the following Feature Request: * https://jira.atlassian.com/browse/JSDCLOUD-4780 But currently depending on what "When" Trigger option is selected, the To field will have different available groupings, this also could use a bit more clarification so I put together another Suggestion for a Documentation…

in Custom Notification (Automation): Missing Recipient Options Comment by Earl McCutcheon July 2018

Hello Maurycy, As covered in the following KB article "JIRA is designed so that issues must be assigned to a single individual", but offers up a method to accomplish this: * How do I assign issues to multiple users But as Portfolio is concerned it is looking at the issues with the intended design, and looks at a single…

in Portfolio for JIRA - Sub-tasks must be assigned to a single person Comment by Earl McCutcheon July 2018

Hello Jils, In Jira natively there is not an option to display this on the board directly, however you could create a dashboard and use the JIRA Charting Plugin as described in the following KB to generate a Average time in Status Gadget to track this data, but this is going to be on a separate dashboard not the Card…

in Cycle time display in the story card in the board Comment by Earl McCutcheon July 2018

Hello Ellen, It sounds like there was most likely a change to the workflow and a different Workflow Event is being fired over the expected issue closed event. Check the Post Functions on the workflow transitions to see what notifications is being sent. Regards, Earl

in How to turn off notifications for a user that is not reporter or assignee for the issue? Comment by Earl McCutcheon July 2018

Hello, Can you try running Jira using the bat file which is located here using command prompt - $JIRA_INSTALL/bin/start-jira.bat This should bypass the service and run Jira, if this starts then it could mean that the Jira service on Windows may have been corrupted and the service may need to be recreated by following the…

in Jira Software - service won't start Comment by Earl McCutcheon July 2018

Hello Joel, Check out the following Guide for some troubleshooting steps to take on this error, and narrow it down a bit more: * Startup check: JIRA database connections Regards, Earl

in Postgres ssl connection Comment by Earl McCutcheon July 2018

Hello Larissa, Check out this previous post, but setting the users to create their own accounts, will allow the customers in your portal to reset their password. OR There is no external mail handler configured as covered HERE Regards, Earl

in User Unable To Access Jira Comment by Earl McCutcheon July 2018

Hello Marcel, If you're referring to directly importing issues to a certain sprint from the board itself, this functionality is not available. You can import issues the normal way (using CSV), and then perform the bulk edit to add sprint value into the issues. Please see the feature request: * Ability to map an issue's…

in SprintID cant be mapped with new CSV Import Comment by Earl McCutcheon July 2018

Hello Gurinder, You would want to look some scripting using ScriptRunner for Jira, the following Posts give some examples of how to add an attachment via a script: * https://community.atlassian.com/t5/Answers-Developer-Questions/Is-there-a-way-to-add-an-attachment-with-automation-on-Subtask/qaq-p/467766 *…

in automatically attach a shreadsheet to tickets created in jira Comment by Earl McCutcheon July 2018

Hello Sushma, Check out your Scope Filters and look at the completion date range as covered in this previous post: * https://community.atlassian.com/t5/Jira-questions/portfolio-done-issues-disappear-in-scope-pane/qaq-p/296527 Regards, Earl

in Portfolio View for all Completed and In progress stories in EPICS Comment by Earl McCutcheon July 2018

Hello, Check out this previous post on this topic that offers up some workarounds: * https://community.atlassian.com/t5/Questions/permission-to-create-specific-issue-type/qaq-p/339442#33270 Regards, Earl

in Restrict Who Can Move Issues To A Specific Issue Type Comment by Earl McCutcheon July 2018

Earl McCutcheon Atlassian Team

Comments