Earl McCutcheon Atlassian Team

Hello, For Specific security Certification you'll need to evaluate it carefully with a view to your intended use within the desired certifications. This ultimately meaning set up a test instance and perform an audit. Focusing on the user permissions aspects of service desk, the articles linked below contain the primary…

Hello, Check out "Major changes to Jira Cloud REST APIs are coming to improve user privacy" it details the changes on the Key value under the section "Updates to APIs which accept user name or key as input" Regards, Earl

Hi Soni, To keep account details off the public forum I created a Request with our Customer Advocates Team to dig into your account details and help further, viewable here: * https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-593411 To get things moving faster please add any additional details to the…

Hello, Currently Portfolio only tracks Dependencies in a single plan. We have the Following feature request tracking interest in this, make sure to add your vote to help bump up the priority on the feature: * https://jira.atlassian.com/browse/JPOSERVER-1218 Manually associating a Earliest Start date that likes up with the…

Hi Dan, The difference is manual customizations vs automated action. A Workflow Trigger is listening for the commit then completing the workflow action defined, where smart commits are additional commands to trigger specific actions added into the commit itself. Workflow Triggers automate the follow up action when a commit…

Hello, It sounds like you created a custom dashboard as covered Here, users can favorite this dashboard, however users who have not chosen a favorite dashboard will see the system dashboard at login so you can use the default dashboard for this purpose and show them around in general. Check out the Configuring the default…

Hi Ravi, At this time there is not an option to add in columns to the report. The assignee is tied into the team field, and we are tracking interest for adding this in as a new feature here: * https://jira.atlassian.com/browse/JPOSERVER-2026 Make sure to add your vote per the Implementation of New Features Policy if you…

Hello, The Audit Log API end point is detailed here: * https://developer.atlassian.com/cloud/jira/platform/rest/v3/?utm_source=%2Fcloud%2Fjira%2Fplatform%2Frest%2F&utm_medium=302#api-api-3-auditing-record-get GET /rest/api/3/auditing/record Regards, Earl

Hello, Natively in Jira for Rally data imports, the CSV import option is the only method possible at this time as covered in: * Importing data from Rally However when importing the data Via CSV new users will be created but the user's Group mappings will not be included in that data, and would be a manual rearrangement…

Hello Cindy, Does the Issue in question have an estimate, as the Workload report looks at how much work a user has been allocated and display the remaining workload. So if there is no estimate then its considered a workload of 0 so no work item is present to allocate and look at work remaining for the issue, as such the…

Hi Robin, There really isn't any documentation clearly defining this as the doc's at https://confluence.atlassian.com are noting what the application can do rather than what it is not able to accomplish. The Closest thing really is This Document that describes the Default issue types created by each application, and This…

Hi James, Happy to help out and please make sure to add your vote to the requests as well as it really helps us out in tracking interest in new features as covered in the Implementation of New Features Policy Regards, Earl

Hello, Since this is occuring on Chrome only I would recommend checking out browser specific things first like updating the browser as I see that a newer version of chrome (version 70.0.3538.77) is currently available, then checking out other things like incognito mode and clearing caching to see if there are any conflicts…

Hello, There was a security update for Clickjacking protection enabled in confluence and Jira that added in a SAMEORIGIN X-Frame and SELF frame-ancestors to the header that causes this feature to be blocked: * https://jira.atlassian.com/browse/CONFSERVER-29230 * https://jira.atlassian.com/browse/JRASERVER-25143 To get…

Hello, It sounds like you might be running into the Hierarchy issue limit as covered in Creating and deleting plans, are there more than 2000 issues between the Epic + standard issue types + Subtasks loading on the plan? Alternatively check out this previous post that covers a list of items that may be excluding issues…

Hi Christine, This is a BUG in the API and CORS we are tracking here: * https://jira.atlassian.com/browse/JSWSERVER-15228 Add yourself as a watcher to get updates on a fix or workarounds as they become available, but there are not any workarounds at this time using CORS and the Jira Software API's. Regards, Earl

Hi Michael, The "Add flag and comment" screen is a system screen intended to only add the flag and allow for a comment to be added, and it cannot be modified. However what I believe would apply to your use case is the ability to add the "Add Flag" option to other screens that are already configured to your specifications…

Hi Luca, While it still does not expand the option for an admin to take ownership of a filter unless it has been shared with them, One thing to look into that expands the usability of the filter management is a new Group Editor permission on the filters that we released with 7.12, additional details on this can be seen in…

Hi James, Currently No, the functionality on the Due Dates of the epic are manually adjusted at this time. Additional details can be seen here: * Roadmap There is already one Feature request that is partially related to your question viewable here: * https://jira.atlassian.com/browse/JRACLOUD-70847 Noting that this request…

Hello, The Relationship between the Epic and the Initiative or an initiative to the next higher level initiative in your hierarchy is the Parent link field, and the steps to add it to the main issue view is covered in here: * Showing Portfolio custom fields in Jira Regards, Earl

Hey Luca, You would normally need to change the owner as described in the doc: * Managing shared filter Noting The filter must be shared with the admin for the admin to be able to make the edit on the filter, and "A shared filter can only be edited by the shared filter's owner." So you would need the owner to share the…

Hello, Are you the Project level Admin or Global Admin? As you must be logged in as a user with the Jira Administrators global permission to delete a project, as covered HERE. Regards, Earl

Hello, No, a restricted plan will not show up. The Board filter must be shared and the the user needs a minimum of browse project permissions for the project/board to be visible in the portfolio plan import settings. Regards, Earl

Hello, For the Sprints Jira should detect and pull in all the pre existing sprints on the board or board's tied to the plan, then schedule issues into these sprints if possible and if it cannot it generates the logical sprints as place holder for future sprints. Additional info can be seen in "Assigning issues to sprints"…

Hey Mark, Check your Global Permissions and make sure you have the "Browse Users" permission. Without Browse Users you will not be able to see the list of internal users in the portfolio Teams user association and only virtual users are present. Regards, Earl

Hey Robin, First Portfolio is designed to work as an extension of Jira Software projects, however it still works with JIRA Core (Business Projects), but it looses all of the functionality around the Epic/Story relationships, Initiative hierarchies, sprints, and releases you get from Software project types that are not…

Hello Kevin, Since this is occuring for some users but not others it sounds like a browser or network segment conflict. Check out this Guide for steps to take to help narrow down the conflict point. Regards, Earl

Hello Nichole, Check out THIS COMMENT on the Feature Request related to this functionality, describing how the Feature was implemented to allow more restriction to the avalible choices, but overall the intended functionality of the system is to be able to link to an epic in another project. Also check out this other…

Hi Doug, The main take away here is that Jira and Service desk need to go through the Jira 7.0.X / Service desk 3.0.X version in tandem before upgrading to a later version due to Upgrade tasks that are removed in the 7.1/3.1 and later versions, so you will need to do an intermediary upgrade with both applications installed…

Hi Hansika, Natively in Jira there is not a worklog report option, however there are a lot of third party plugins that are designed for this: * Tempo Timesheets * Worklogs Report * xPort - Custom Worklog Export for JIRA * WorkLogPRO for JIRA * eazyBI Reports and Charts for Jira And thats just a few of the available tools…