Earl McCutcheon Atlassian Team

Hello Jason, If the 'Unestimated item scheduling' set to 'Base on default estimates', the values should show up greyed out in the scope. A bit of clarification though, are the values just not showing up at all, or are you showing values, that are not what you are expecting i.e. the 8 and 40 for the epic and…

Hello, Thank you for the details. For an upgrade from Jira 6 or earlier you're on the correct track as you cannot upgrade directly to a later (or the the latest) version directly and need to hit a 7.0.X version first to get the appropriate upgrade tasks to run, as you are attempting to do. As for the error please refer to…

Hello Jana, You noted checking the workflow already, but this behavior really sounds like a workflow issue. The reason that the Status would not show up between two columns is if there is not a transition possible between those two statuses. First just double check that the two projects are using the same workflow, or if…

Hi Kama, If you want to take issue types out of the equation, you are going to want to look into the add-on "Structure for Jira", it allows you to arrange issues into various hierarchies in any way, regardless of issue type, status or any other properties applied in Jira's Hierarchy. Alternatively Jira is going to be…

Hi Xavier, I believe that the Add-on "Automation for Jira" is what you are looking for, with an example in the following Blog Post on the app vendors website: * https://blog.codebarrel.io/automatically-update-issues-when-a-jira-issue-field-value-changes-d932f3ea6f0f Regards, Earl

Hi Tori, Thanks for the confirmation, and I've been playing around with this a bit to try and replicate but so far I have not ben able to get issues to show up in scope but not the report. I wan't to get a few points clarified to better understand the scenario. First, is it possibly the Hierarchy level for the missing…

You're Welcome :) happy I could help

Hi Pascal, Check out the comment section of this post: * https://community.atlassian.com/t5/Portfolio-for-Jira-articles/Introducing-a-new-planning-experience-in-Portfolio-for-Jira/ba-p/944996 As you know it is currently in Beta and available on Jira Server only at this time; and as discussed on the post we do not have a…

Hi Yaroslav, Since its the "AO_60DB71_RAPIDVIEW" table specifically thats failing to create on import, It looks like you might be running into the same scenario covered in this previous post on a similar MySQL to PostgreSQl migration: *…

Hi Tori, On the surface the only thing I could think of is that there is another plan filter in play, and possibly the Scheduled range conflicting with Target dates or the Completion date is set for current sprint and the issues were completed previously Select the "More drop down >> Scheduled range" and "More >>…

Hello Anurag, This is not possible in jira, the Jira issue search JQL functionality is designed to, and only allows listing individual issues per the restrictions applied from filter. We had a feature request to add this in viewable at the link below, but it was closed out as a won't fix as it would require a full redesign…

Hi Francesco, You would need to script something to pull out the work log ID's, but once you get them you can call the individual ID in the query with the format: GET rest/api/latest/issue/{{issue__key}}/worklog/{{Worklog_id}} The worklog ID can be pulled from the URL in the <"worklogs": [{"self": "self"> section of…

Hi Ram, For the first #1 follow up question, the UX design and intuitive nature we are working on the Portfolio New Experience that really beefs up portfolio and makes the application a lot more intuitive to use, some details on it can be seen in this Community Article Discussion post from the Portfolio team going over…

Hello Yaroslav, First just to cet some additional context of the migration, what Jria version did you start on, and Did you migrate and upgrade at the same time, if so what version did you upgrade too or did you migrate to a matching version of Jira?, also what are the database versions both MySQL and PostgreSQL? Next…

Hi Rajan, Check out the Blog posts below for some more details on this: * 8 steps to kick off quarterly planning * Jira Portfolio: the fundamentals * Epics, Stories, Themes, and Initiatives But Epics can span multiple releases without issue, in portfolio if you choose a release at the epic level of the hierarchy it will…

Hi Natalie, Go to the "plan configurations >> Scheduling >> Maximum assignees per story", the default value here is going to be 3, so even though you have 16 hours for an 8 hour work day up to 3 team members can be assigned to the issue to spread the load of that issue across the associated team members. You can either…

Hello Shweta, To add in on what @Petter Gonçalves noted above, this is Primarily the following BUG for the naming rendering issue: * https://jira.atlassian.com/browse/JSWCLOUD-17152 And it ties to the following Subtask that is a child issue of this Feature Improvement story for next gen projects, and is explained in more…

Hi Priska, Thanks for the info on the workaround you found. And I did a bit of digging and found a feature request for this as well that I would recommend adding a vote, to help us track continued interest in implementation: * https://jira.atlassian.com/browse/JSDSERVER-3697 The Feature request links to the following KB…

Hi Nagaraju, There is not an option to purchase a lower tier for an add-on. This is covered in the marketplace licensing FAQ under the section "Which license do I choose when purchasing an app?": * https://www.atlassian.com/licensing/marketplace#licensingandpricing-1 "Purchase the license tier that matches the number of…

Hi Jan, I am not aware of a plugin for this migration so Best approach is to generate a CSV export of the open project data then use the CSV import option for Jira following the details in "Importing data from CSV" for the proper formatting. Regards, Earl

Hi Yolanda, When you are Raising a request on behalf of a customer, the customers name is displayed in the "Raise this request on behalf of" field, and the Organizations that the user belongs to will be available in the "Share With" field towards the bottom of the screen. Then Once created if a Organization is present…

Hello Tawhid, It sounds like the Affects Version field is set to hidden in the field configuration used by the project. Check this out and let me know if that is the case. Regards, Earl

Hi Himanshu, There are a couple approaches to take depending on wether your Creative Team and Content Writers can work in tandem (Team A and B can start work independently and work at the same time) or if they need to work in sequence (Team A must complete work and get approval before Team B can start). If The work must be…

Hi Lee, The emails sent on commit are going to reflect the settings of your Notification Scheme on the connected projects to the modified issues, and you would need to identify the events triggering the notifications and reduce the traffic for those events as needed for your commit. You could temporarily disable these…

Hi Musku, Take a look at the add-on Enterprise Mail Handler for Jira (JEMH) and this section of their documentation noting how to accomplish this: * https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/2850920/JEMH+Directives#JEMHDirectives-Sub-tasks Regards, Earl

Hi Priska, To have the ability to add comments to a request by email you also have to have the ability to create issue by email as well. Details on the configuration can be seen in "Receiving requests by email". Regards, Earl

Hi Paula, To populate the resolution you can add in a post function on the transition to the resolved status to get the value to populate using the "Update Issue Field" post function. The Resolution Date will be populated when the resolution field is set but you only have a single value to add in. If you want to be able to…

Hi Helen, We were experiencing a communication issue and partial outage on confluence.atlassian.com earlier today right around the time you replied, Details here: * https://status.atlassian.com/ The issue should be fully resolved, but if the page is still failing to load refresh your browser cache and try again, but you…

Hi Saldy, I was playing around with this a bit on Mac and Windows and found that in Portfolio 2.25.0 (on Live Plans) any delete option would work without issue, Backspace, Delete, using space key to leave an empty whitespace, the clear key (on mac) on a Server deployment, and Backspace or Delete would work on cloud,…

Hi Mark, This integration is in its early phases so not all functionality is present that exists in a CSV export, and we are working on improving the feature set and can definitely work on getting these items in our backlog. Currently all basic field types are supported (text, number, date etc) with some additional support…