Earl McCutcheon Atlassian Team

Hi Chaitra, First check out this previous post which has a good list of items to check: * https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507 I would say start with the FixVersion / AffectsVersion fields and make sure they are not set to hidden, as the issue will not…

Hi Rémi, Thanks for finding this one and pointing it out, I created a BUG report to track this viewable here: * https://jira.atlassian.com/browse/JSWCLOUD-17692 Regards, Earl

Hi Marie, Every data point is going to add in additional overhear, so this depends on the configurations. If you have 30 teams with 1 team member each, I would not expect any impact, however if you had 30 teams with 100 members per team I would expect some delays on content rendering as that is a lot of overhead on any…

Hello Thomas, Something you can do here is set a workflow property so that after the issue is transitioned to a specific status work can no longer be added. This would be done via the "Workflow Property" jira.permission.work.denied then add in an automated transition to move the issue after the five day period. (Also check…

Hello, Normally you could use the gadgets to populate the data into a confluence page, but currently there are not any native gadgets for the Control Chart or Velocity report, the features implementation are being tracked at the following links (make sure to add a vote): * https://jira.atlassian.com/browse/JSWSERVER-12283…

Hi John, I'm happy I could assist, and this KB might help as well with a brief breakdown on adding attachments via API that you could incorporate into your solution: * How to add an attachment to a JIRA issue using REST API Regards, Earl

Hi Greg, The main thing I am looking at in that message is the "specified file does not exist" portion, indicating there is an issue with permissions or ownership, possibly missing a "su -u <jira_user_name>" before running the startup script to launch with the dedicated jira user account on one of the startups and causing…

Hello Adrien, I believe putting a "Field has been modified Validator" on the desired transition transition would do what you are looking for. Additional Details on setting up a validator can be found here: * Advanced workflow configuration - Validators Regards, Earl

Hello Jongbum, You can specify a group that the app-link is visible to under "admin >> Applications >> Application Navigator" as covered here: * Creating links in the application navigator If a user does not belong to any group with app-link visibility the menu disappears. Regards, Earl

Hello John, You do run the risk of timing out the page load request while viewing the issues or even hitting an an Out Of Memory Error (OOME) attempting to load an issue with too much data in a text field as described here: * OutOfMemoryError Caused by Large Comments or Descriptions in an Issue If you are regularly loading…

Hi Antonio, The System Due Date field is a Date picker field type and should not be able to include the time, so it sounds like you have a custom field in use that is a date/time field type, as discussed in this post: * https://community.atlassian.com/t5/Jira-questions/Issue-due-date-and-time/qaq-p/285329 I would say check…

Hi Saravana, If you would like for us to take a closer look at this with you, reach out to us at: * https://support.atlassian.com/contact/ Make sure to include any details you have on the errors you have encountered up to this point, and and note the results of troubleshooting steps you have already looked into from the KB…

Hi Alessandro, thanks for the confirmation and glad I could help. And for your follow up question, the licensing model is covered in our Purchasing & Licensing FAQ, and all add-on apps must match the user tier of the base application: 4.Can I purchase a Marketplace app at a User Tier other than that of the parent product?…

Hi Jon, Add-ons are a definite culprit here, but it could be something else entirely and I am going to cover a lot of topics specific to add-on apps below so Let me know if you find any of this or if you locate any other errors that are different from whats described, and I can take a closer look. I would suggest checking…

HI Saravanan, This type of error usually indicates an issue with a missing required field or IIS configurations. This KB article goes into detail on how to identify and correct the error: * We were unable to submit your request Let me know if this is the case. Regards, Earl

Hi Adrian, The process is covered in this doc, however the user search field in the teams is a user picker and It sounds like you are missing the 'Browse Users' Global Permission, which is required to use the autocomplete function in the field. If you are missing this permission the field will only return 'No Match'…

Hi Dan, This is not a feature in the next-gen projects yet, and the features implementation is being tracked here: * https://jira.atlassian.com/browse/JSWCLOUD-17446 Make sure to add your vote to help us track interest for prioritization efforts, and you can add yourself as a watcher to get updates on the status of the…

Hi Zlatko, The Key Distinguishing item in the logic is the dot separator, and text or numeric does not matter. So the Release names you currently have fall into the Code-name category because there is no dot separator to indicate the complicated chain to change into a minor release. As an example a release named "test" OR…

Hi Zlatko, From the "Display Versions" field, when you choose one of the following: * "All versions" This will show version release dates on the chart, for all released versions * "Only major versions" will show version release dates on the chart, for released versions that are named "x.x" only * "None" to not show any…

Hi Marco, This comes up quite a bit, but to summarize story point estimation is expected at the story level and time estimates at the sub-task level. The native sum up options will sum the time tracking of the sub-task to the story and to do this set the Remaining estimate and time spent value as covered here: *…

Hi Brittney, The Portfolio Dependency report is going to display the Issue link items set in the dependency settings, described in 'Managing Portfolio dependency settings' After you removed the "relates to" setting from the dependency menu, you may need to run a 'calculate' from the plan to repopulate the data with the…

Hey Salman, The Wiki markup for numbered lists is going to be line oriented and not an inline orientation if you use: # First Line # Second Line It will Render like this using markup: * First Line * Second Line Regards, Earl

Hi Yaroslav, After using the xml cleaner, you noted "without it restore fails at start" are you saying that when the XML cleaner is not used you immediately get an error but after using it the import is completing, and only the agile data is failing to complete? Also what are the errors you are seeing if any? And do you…

Hi Kristi, You are going to want to Look at quick filters, an admin can create various sub filters using JQL that can be temporarily toggled to show you subsets of data within the full board filter. Regards, Earl

Hi Alessandro, You can lock down access to portfolio with portfolio specific permission settings covered here: * https://confluence.atlassian.com/jiraportfoliocloud/global-permissions-828785176.html Regards, Earl

Hi Jason, There is not a bulk option in Portfolio directly, but you can do bulk modifications from the issue navigator covered in detail in this Document: * Editing multiple issues at the same time I would recommend using a JQL filter like "story points = 0" and bulk edit the issues to clear the field, adding in any…

Hi Jason, Thanks for that additional info, and it sounds like what is occuring is that the field has a value present of "0" and is not null (empty), so effectively the value of "0" is taking priority over the default values that only populate if the field is left blank. if you select the field and clear the 0 with a delete…

Hello Hein, It looks like you are running into the following BUG: * Cloud Version: https://jira.atlassian.com/browse/JPOCLOUD-1956 * Server Version: https://jira.atlassian.com/browse/JPOSERVER-2058 This should be fixed on Portfolio 2.10 and later on the server version but is still an issue on the cloud platform. As a…

Hi Josin, I was not able to locate a direct answer but I found a few previous post on community and the Zephyr Help Center where other users ran into the same error viewable at the link below: * https://support.getzephyr.com/hc/en-us/community/posts/204550005-I-am-not-able-to-import-test-cases-using-Zephyr-Import-utility-…

Hi Tori, Thanks for the screenshots, and that is weird. From what I can see here issues OC-3099 and OC-4339 should be listed in the Release report for SD_SDL_R2.0.0.0 I tested this out again on matching versions and was not able to reproduce the behavior so there is something erring, or a data configuration causing the…