Earl McCutcheon Atlassian Team

Hello Heiko, Jira 8.0 has a new Atlassian User Interface, and has some change requirements on the dependency packages to take care of the depreciation warnings. Check out the following Articles for additional details and the full breakdown: * Atlassian User Interface upgrade * AUI 8 upgrade guides * A breakdown of the…

Hi Francesco, First thanks for adopting and trying out the Early access Jira Ops Projects, and to address the direct question for renaming the fields, unfortunatly there is not any option for renaming system fields and this is something that is consistent across all system field values created by default across the…

Hi Akash, The history of changes to an issue is tracked in the issue history tab on the Classic projects and the History Feed for next-Gen projects of each issue. You can also collect the issue history data from the API doing a GET on the issue and expanding the changelog: GET /rest/api/3/issue/{issueIdOrKey}/changelog…

Hi Omar, Sorry for any confusion, but that is what I was referring to. The preview option from the View Workflow button works on the same architecture as the workflow editor, and as there is no classic workflow that can be opened in a viewable window for edits there is also no option to view read-only version of the…

Hi Jay, If your email address is the same with the new setup you should be able to switch between any sites where the account still has access. To do this, In the app go to Account and the "Switch sites" option is at the top to the right of your email address, tap it and a list of available sites should pop up for you. If…

Hello Artem, It looks like you are running into a BUG in Confluence related to non latin encoded characters. This is detailed in the following BUG report noting it was originally discovered on the Japanese character sets but has been confirmed to affect other language packs as well, and should be fixed by upgrading…

Hi Nick, This took a bit of trial and error but I think i figured this out for you, and after some testing and comes down to the "BASIC" pre-flag in the auth header being case sensitive when your not logged in. I tried out the same call on my test site using a few different methods while I was logged out and logged in…

Hello Mikael, To strip out the additional email chain, The RegEx method you mentioned would be the way to go normally: /From: *|___.*|On .*wrote:|----Orig.*|On .*(JIRA).*/ But there is currently a BUG in the RegEx causing it to fail detailed at the following link: * https://jira.atlassian.com/browse/JRACLOUD-65977 We do…

Hi Omar, Workflow customization isn't available yet for the Next-Gen projects, and therefore the workflows cannot be viewed as they could in the classic projects. This is however on the longer term roadmap. You can keep an eye on our Public Roadmap for what is coming soon when this starts development. Also check out the…

Hi Johannes, I just tested out the project import functionality on a new Jira 8.0.2 installation and it worked without issue, so something else is going on in your test instance. I would say to check out the browser first for things like caching and extensions that may be causing a conflict, THIS GUIDE has a good breakdown…

Hi Ash, It sounds like the timeout might be occuring on the load balancer, check out This Blog from Amazon, on how to check and change the settings. But this could be a range of items, also check out this previous posts that go into this topic a bit more: *…

Hi Kyle, When migrating between classic and next-gen the sprint data does not transfer only the issues do, and the issues use different data sources for calculating out the sprints, mainly the story point estimate for the estimation vs the story point used by classic projects. The original sprint the issues were in before…

Hello Mark, Currently in capacity behavior, the capacity is set proportionally per plan to the estimated time a team or individual user is expected to dedicate to the particular plan. so the only way to have a plan that covered all the issues would be to associate all the users to a single global team and all 10 boards to…

Hi Natalia, The 500 error usually occurs because the link for the avatars is going through an issue where there are additional redirects occuring for authentication to the issue first before the image can be pulled into the priority icon. Make sure the issue where the icon is uploaded is accessible for the permission "all…

Hello Hector, When you note switching users are you talking about selecting a Quick Filter configured for each user in your planning sessions? If this is the case, Currently there isn't a keyboard shortcut to toggle from one quick filter to the next. However I can see how this would be really use-full is you had a lot of…

Hello, The error you're receiving is a more complicated one and requires getting specific details about the cloud account in question, and you will need get in contact with Atlassian Support so we can log into the system and take a look at the individual account to fix this. I have created the following Support Request on…

Hello, It is not possible to add an additional hierarchy level between the Epic and story, but you can add in additional levels above the epic called initiatives. Check out the following white paper we have for download that details the setup for how Jira Software and Portfolio for Jira can support the SAFe: *…

Hi Natalia, I like the Idea and thats an interesting approach of adding in a visual indicator of the status as you're going through the workflow, however its not currently an option. I am also not aware of any add-ons that could accomplish this either. Generally speaking emojis would are a bad idea to try an…

Hey Joshua, The Service Desk install order depends on what else you want to have installed for there are three main applications to consider Jira Core (the main platform), Jira Software & Jira Service Desk. (Additional details in the break down of the three applications can be seen here) If you are planning on running a…

Hi Felix, Printing out a report Its not available yet in the Portfolio and the feature is being tracked at the link below. Make sue to add a vote: * https://jira.atlassian.com/browse/JPOSERVER-41 The print behavior is the same in the current Live Plans and the New Experience when attempting to Print out a page and only the…

Hello Alexey, The warning message "Dashboard doesn't load when SD is being restarted" looks like this BUG: * https://jira.atlassian.com/browse/JSDSERVER-4189 We have seen the error trigger when opening a service desk project dashboard in another tab or on another computer (i.e. any end user with the page already loaded, so…

Hello Michael, Adding in a new top level Hierarchy is simple as you are just adding in new content (New issues and new mapping) but adding in a new level between means there is now a bi directional association needed and will require manual rearrangement as this is changing the concept or how you are grouping issues into…

Hi Rosa, Your on the right track, to get a percentage per assignee I believe the Pie chart is your best option. Next to fine tune the filter to get the issues that are resolved, but also passed through the particular transition, Try Using "was in" instead of "changed to" like this: resolved >= -90d AND status was in…

Hello William, It sounds like you are using a Scrum board as Sub tasks in the releases view only show up on a Kanban board, and not in Scrum boards. There is some some room for improvement here though, as by default in Jira when using a Scrum board the parent issue will not transition until all subtasks are transitioned to…

Hello, Thank you for the details, and pointing this out, there are some updates needed in that doc that I'll get to work on. Looking at the document it is an older Archived version of the documentation pages, from jira 6.4 and older. Noting there are also links in the Article to the Archive downloads for jira in step 1,…

Hi Angel, I believe your best approach is to create two filters one for the open and one for resolved issues with something like the following: * project in (a,b,c) AND resolution is EMPTY ORDER BY created * project in (a,b,c) AND resolution is not EMPTY ORDER BY created Then Export the data via "CSV (all fields)" option…

Hello Ondřej, I don't think this one is coming from t XRay but rather the JQL directly because of the dash character "-" in the JQL search term causing a disconnect. Check out this KB on this characters usage and limitations in JQL: * Inconsistent search results when using dashes. Basically the Dash is being ignored in the…

Hello, First I recommend checking out this Blog Post and white paper that discusses SAFe methodologies in Jira, as well as Portfolio Integration with SAFe: * Scale agile practices with programs in Portfolio for Jira * Scale agile with our Atlassian and SAFe® for teams white paper For the Hierarchy Portion of your question…

Hello Mehmet, The Epic is going to have a roll up of all the child issues contained in that epic, so you are going to want to look at the estimates at the story level to influence that roll up. Looking at this screenshot: Expanding the skills looking at ASDF-2 the estimate is at the story directly but the other two are…

Hi Vlad, Portfolio of Jira is a tool designed as a layer on top of the existing jira Software architecture to extend the agile methodologies and functionality of the base application, and requires Jira Software as the base framework to function. I am not personally aware of any plans to make it a standalone product, but I…