Earl McCutcheon Atlassian Team

Hi Robert, Unfortunately there's no quick way to do this as you suspected. The Add-on Upgrade Compatibility check tool for server is looking a the server add-on package directly and checking its version history list for a compatible version on the destination version but does not have any cross platform capabilities. There…

Helo Ravinder, Jira natively does not have the ability to restrict permissions at the field level to make a single field read only or only editable by a speciffic set of users the permissions to edit are set at the project level and a user an either can edit OR cannot edit the avaliable fields. Also, this is not a…

Hello, Natively in Jira it is not possible to add an attachment automatically, so you would want to look into an add-on with scripting capabilities that could run from a post function. I found a few examples of how to do this with Jira Miscellaneous Workflow Extensions , ScriptRunner or JIRA Command Line Interface in the…

Hi Phillip, The reason you're having trouble tracking down an answer is because Multilingual Service desk functionality is not quit there yet, we have a feature request tracking the status at the following link, noting that we have some features available for Cloud at this time but on the Jira Service Desk Server side its…

Hello Priyantha, The Worklog returned by the API is per issue rather than per user. To pull out the users worklog you would need to return all issues worklog data for a specified time period and then filter them by author, The following two posts give some examples of what is needed with links to github repos with example…

Hello Priyantha, The Worklog returned by the API is per issue rather than per user. To pull out the users worklog you would need to return all issues worklog data for a specified time period and then filter them by author, The following two posts give some examples of what is needed with links to github repos with example…

Hi Jovanna, Thanks for the update and from the screenshot, yes, I would agree that is the case. You're probably missing a post function for the workflow used by the PLAT project that sets the value for the field on the transitions. Regards, Earl

Hello Poh, Currently the "Original Estimate" field is not part of the new Experience feature set, if the estimate is critical to your process switch back to the classic view and recalculate the plan to get the field back. Also, we have the following feature request to add this back to the New experiance, please make sure…

Hi Deborah, Welcome to the community, and thanks for reaching out. The "Time in Source" data is not available as a field so it cannot queried via JQL for a standalone report but you can use the Jira charting plugin that has an "Average Time in status" gadget to get this info on a dashboard as described here: * How to use…

Hi Robert, The "Projects in Board" section is indicating the Projects that the filter is searching not just the issues returned by the filter, so you can have projects listed even though the issues returned are only for the single project, and an "OR" operator is usually the cause of this by creating a complex filter. What…

Thanks for sharing the follow up info, that was really helpful :)

Hi Jordon, There are some possible development JQL searchable options but unfortunatly not for the pull request status at this time. To do a JQL for the Development information you can query issue.property. with some details on the available formatting covered in the "Advance Searching" documentation under the section…

Hi Leonardo, There is no an ability within Jira natively to compare the values in two fields EXE: field1 > field2" this is because the JQL language does not have the ability to do a nested query which we are tracking as a feature request here: * https://jira.atlassian.com/browse/JRASERVER-21936 *…

Hello Collin, When inputing a value in a date and time picker field the values are relative to your user timezone settings, so it you enter a value it will display as your timezone to you, but will reflect the local time for other users viewing the field relative to their location settings. Exe: if you are located in a…

Hello Turhan, Thank you for bringing this up, and the text color is not being modified correctly there, post edit it should technically be the following format to render correctly on the edit: {color:#ff0000}Sample {color}{color:#00ff00}Content{color} What version are you running so I can add it to the list, I was playing…

Hello Ashwini, Lets look at these one at a time, to make sure we address all the points. for #1: "I am not able to see start or end sprint option" Take a look a the project permissions for the projects that are included in the boards filter and make sure you have the Manage Sprint project permission if you have manage…

Hi Kristen, My apologies on any confusion there. It's the sum of the estimation statistic type your using on the board The options are "Original Story points", "Original Time Estimate", "Story points", or "issue count" so its the Original value in the "Estimate" field used by that statistic so if your using story points…

Hi Gregory, Upgrading an app is done in the UI under the administration setting at the manage-apps page, and the documentation outlining the steps is covered at the link below, and let me know if you have any additional questions about the process: * Updating apps Regards, Earl

Hi Karl, Yes you can do this with a modifier. startOfWeek() starts Sunday 00:00 h, so if you add a (-1d) modifier to the JQL it will revert that back 24 hours to the previous day so startOfWeek(-1d) will start Saturday 00:00 h Some additional details on the use of the modifiers can be seen in the blog post "The secrets of…

Hi Carlton, The filter ORDER BY clause must be "ORDER BY Rank ASC" to Enable Ranking, and it does not support multi-criteria sorting, as this is adding a non rank order option in place, and when using any option other than rank the sort order. For clearing up the displayed content for the epics as a swimlane, your option…

Hello, The error you noted "An unknown error occurred while trying to perform a search" could be caused by a varying number of sources, and there is a possibility that this could be related to the database collation warning you are receiving but might be something else entirely. The collation may be contributing to issue.…

Hi Phyllis, In portfolio for an issue to show up in the timeline the issues needs to have some form of a unit of weight which needs to exist, primarily you have issues that are estimated and they are being scheduled by the automatic scheduling mechanism in Portfolio and showing up on the timeline in the scope. This is…

Hi Anthony, It sounds like you are running into a BUG we are currently tracking that triggers this behavior when a saved filter is shared with someone that does not have permission to view the issues in the project listed in the filter. Full details on this BUG can be seen here: *…

Hi Karen, The Atlassian Labs gadget Rich Text Gadget for Jira, can only server images hosed from the web address, and cannot upload load local files. To get an image you have locally posted to the gadget an option you can use is to upload the desired image to a Jira issue or Confluence page then use the images URL from the…

Hi Jovanna, From the screenshot you uploaded I would suspect that there are multiple custom fields in use by the two projects with the same name and you're only displaying the one from the TR project and not the one associated to the PLAT project for the Jira custom fields added in portfolio. EXE, with the following Field…

Hi Agustin, Good questions, and when it comes to using the database on an unsupported version per the Supported Platforms, is that first off the application is not tested on this version or Designed with the database version in mind and the newer database version will have features and functionality that the Jira…

Hello Amy, This question was addressed by one of our portfolio developers that designed this functionality in the following post in really great detail noting a workaround and a link to the feature request to improve this functionality: *…

Hey Jaswanth, We were doing a bit more digging on this one as well, and found an older case where another user was triggering this same error and the issue was tracked back to the add-on "Elements Copy & Sync for Jira issues" it was noted that the app developers released a fix for this error in in the version 2.16.1 of the…

Hello Jaswanth, The speciffic error you are receiving "Cannot insert duplicate key row in object 'jiradbschema.cwd_membership' with unique index 'uk_mem_parent_child_type'. " looks like the behavior described in the following KB article where an LDAP sync failure is occuring usually related to renaming a group within the…

Hello, I did a quick check on the API endpoint to make sure the call would go through without an issue and doing a direct Curl to the endpoint is working without triggering this behavior, so error you are encountering looks to be something in the formatting of the Unirest input values. Testing this out I used the following…