Earl McCutcheon Atlassian Team

Hey there, There are a few different things you can check in regards to the base URL failing, from configurations the Jira side to the Server configs and network configurations. As you noted direct connection via localhost:port works fine I would suggest double-checking the base URL configurations as covered in…

Hi Jiri, You can grant access to project roles and applications through groups but not the other way around. Project roles allow for applying restrictions and access at the project level only and are a layer below the application access and group association levels for permissions. When adding a user to a group that…

Hi Kirby, To be able to share a dashboard you need to als have the "Share dashboards and filters" Global Permission. Check and make sure that you are a member of a group set to this permission set in the global permissions. Additional details can be seen here: * Managing global permissions Alternatively I have seen browser…

Hi Steen, The custom avatar images failing to load is due to the zoom having empty space around the image edges and it will trigger the network error, if you zoom in it should bypass the error in most cases. Also we are tracking this Bug at the following link, add yourself as a watcher if you want to receive updates when…

Hi Stefan, Resetting the favicon or Logo should have a link next to the uploaded icon if one has been uploaded like this: If the reset option is not showing up it is indicating that the default image is currently in use. But the behavior you are encountering usually ties back to a filesystem permission error where the Jira…

Hi Deva, The error you noted is primarily failing on the rank value with the focus on the portion "Could not find suitable distance for rank", and this is indicating that there could be duplication of the rank end marker rows or the end marker rows are missing and causing the import to fail because the system cannot find…

Hey Malcom, Thank you for all the additional details and From what I am seeing here this looks correct on the front end, and I played around with this a bit on a test instance and I cannot get this to reproduce the same behavior locally, so at this point we need to get you in contact with the cloud support team to take a…

Hello, First there are a few different phases here, and we are looking at Two separate upgrade paths, a data merge of two systems, and data Migrations to a new platform. So, just to make 100% sure I have all the details correct I want to restate your configuration and plan: you have one server configured with Jira 6.3.13…

Hi Thomas, After creating a version, the Affects version and Fix version fields will become available on your issues. Then the method to add an issue to that release on a kanban board is to set the version on the issue under the "fixVersion" field. Additional details on this can be seen in the agile coach tutorials at…

Hi Malcolm, Thanks for the screenshots, and that is weird. It looks like the Epic's are being recognized as a standard issue type and not being considered an Epic so they are trying to link to an Epic as the parent as they are not able to map to the appropriate parent level. In Portfolio an issue type cannot skip a…

Good Point Sven, And I totally agree, give the decision it to the person that makes the most sense for the particular scenario. Regards, Earl

Hello Екатерина, To modify the login page you will need to add your customizations to the source file for the Jira gadgets plugin, the following KB article details the process: * How to customize the login gadget Regards, Earl

Hi Melissa, We do not have a definitive timeline on the features release, just a confirmation that it is in active development at this time. You're more than welcome to reach out to the project manager via the e-mail provided on the feature request, but do note that his answer will more than likely mirror mine in regards…

Hello Keerthi, If the workflow triggers are disabled in the workflow editor I would recommend checking the documentation for the devtools linked applications "Integrating with development tools", and make sure the devtool integration is correctly configured for your account and that the applink is still connected and did…

Hello Erik, The double backslash is an escape character to signify the difference of a reserved character formatted as text vs the wiki markup in the formatting. From the behavior you are describing it sounds like you are using the New Issue View and issues in the new view have a new editor for the text fields with a…

Hello Michael, The board decides what sprints exist based on the sprints that are attached to the issues included in the board's filter. For example, if you have two boards with the same filter they will see the same sprints but can be configured with different swimlanes, filters etc. but if you have two boards with…

Hello Marcelo, We're definitely interested in introducing more reporting to the Next-Gen projects as the features are all flushed out, but Kanban reports are not there yet. We are tracking interest in the feature at the following link, make sure to add a vote to help with the prioritization efforts for the reporting…

Hello Jaykay, To get older issues you will first want to identify the open issues, and this can be done with the "not in" operators with something like the following: status not in (closed,resolved,done) Can use the JQL functions for "endof" or "startof" interchangeably for an identifier on the time frame ranges using…

Hi Dustin, You can defiantly use the embedded database if you're just playing around with the setup to try things out BUT if you are planning on keeping anything persistent, I would recommend using MySQL as you noted or another DB from the supported platform list. The embedded H2 DB is an in memory database, so the main…

Hi Steffen, If you do not have access to the license key via my.atlassian.com, to retrieve the old license there are a couple approaches you can take. First you will need to obtain a backup of the instance from before the license was updated, You can find a recent one of these backups in the filesystem of the server. By…

Hi Ravinder, Before I give an example query I just wanted to makes sure you have all the info you need to fine tune this as needed so for a quick referance point the database schema can be found here: * https://developer.atlassian.com/server/jira/platform/database-schema/ The table "customfieldvalue" is going to contain…

HI Richoo, To transition an issue based on a time event you are going to need an add-on app that that can automate the the transition. Check out the following post on this noting three add-ons that have this capability and examples on how to set it up with each: *…

Hi Kirti, On a local Jira Installation there are a couple user directory deployment methods, so there are a few approaches when you get locked out. If you're using an external user management integration, modify the password on the external management system. if your using the local user management, or have integrated with…

Hi Arama, A DACI is a lightweight play that helps teams involve the right people to make efficient decisions (doing the right thing at the right time). The question "Who gets to be the approver" comes down to internal processes that also overlaps your other question of whether this person can change, and Yes, it can be a…

Hi Maria, The rich text editor (RTE) allows end users a choice between wiki markdown or the RTE text via a Visual or Text selector below a text fields, however the setting is global and can only be enabled or disabled so there is not an option for a configuration per project. Regards, Earl

Hello, Natively this is not possible so you will need to look into an add-on to accomplish this. We had the following feature request to add Cloning with linked issues feature specifically in but was closed out as a "Won't do" for the reasons discussed in the request: * https://jira.atlassian.com/browse/JRACLOUD-16511 The…

Hello Sathya, On the front end checking the start end end dates of the prints is going to be on a sprint by sprint basis in the sprint reports of the board. Something that may help a bit in locating the sprint names but not the ID's is that have the option of using the advanced JQL functions openSprint() and…

Hello Malcom, For the initiatives that are not showing in the scope I am looking at point 3 in your list of steps: 3. For each issue at any level (incl. epics, stories, etc.), created "Related" (linked) issues at all relevant levels (higher, peer, lower). My question here is How are you linking the Epics to the initiative?…

Hello Melissa, Currently it is not possible to pre populate text into system fields which the Description field falls into, However check status update on the following Feature request for this functionality, as its currently being developed and should be coming to Jira cloud really soon: *…

Awesome Jovanna, Thanks for the confirmation. Regards, Earl