Earl McCutcheon Atlassian Team

Hi Christopher, Thank you for the additional details and I am reading through various topics on the subject for the sources of the wiki page you linked and I am trying to make sure that I understand the requirements fully and how it is directly impacting the feature as a blocker to make sure we have accurate feedback for a…

Hi Savas, Thanks for the additional details and next what is the "Status" noted as for the affected email channel at at Jira Settings >> Products >> Email Requests? Is it showing a red "No email received ever" or is it showing "last received" with a date and time? If it is showing a last received data can you check the…

Hi Andy, To see details on the past sprints first make sure you have the next-gen reporting future enabled under settings > features and toggle the reports option to enable. This will enable the reposts sections and you can select past sprints from the "Burnup Report" or "Velocity Report" which are the currently…

HI Jinjun, This is odd, I would say as a next step let's check the rank fields integrity to see if there is anything going on with the rank field itself that could be causing an issue in the issue re-rank. Navigate to the Lexorank Management Console and run the Integrity check. Let me know if any of the values come back…

Hi Savas, When you noted "Both are using same host/domain" do you mean both service desk projects are using the same email address? If this is the case the email address would be in conflict between the two projects and you would want to set up one address per mail handler. If this is not the case check out the following…

Hi Micha, To see any portion of the Jira issue data a user must have permission to the data in that project, so to share data to a user without an account you are limited to creating an export of your search results from the issue navigator and sending the exported information to the external user. The following Blog post…

Hi Bram, To re-add issue that were excluded from the plan, you should be able to do this by "edit issue sources" option in the plan configurations. The walkthrough on the steps would be: Go to "the Plan >> Configure >> SOURCE DATA >> Issue sources" and select the "Edit Sources" option Then Select Next to get to the…

Hi Christoph, Currently you can only disable the ability to view and log work entirely by removing the project permissions, there is not an option to restrict the View-ability to different levels. So any add-on used to block the information on the front end would be able to be bypassed on the rest calls native fields…

Hello Steven, Jira does not have any SPAM handling / filtering capabilities for the native email integration. The system will grab everything from your email server set up as the mail handler. Spam filtering is something that you would need to address at the email server. If there is a specific user causing issues you can…

Hi Tom, Currently the sprint goal line only support single line inputs. However this is a BUG and we have following report tracking this, make sure to add yourself as a watcher to get updates on the fix: * https://jira.atlassian.com/browse/JSWSERVER-16161 Regards, Earl

Hi Anton, I am not aware of a method to pre populate values into a field in Jira Cloud, there are methods in Jira Server using Scripting tools like "Power Scripts for Jira" and "ScriptRunner", (EXE here) but the script injection functionality to accomplish this in the cloud platform is blocked by the platforms Restricted…

Hi Cristian, If the jira-view-issue-plugin-7.13.1.jar file is present in the bundled plugins directory, and the permissions were set correctly on the file system but the application still failed to start up correctly, I would first recommend checking the logs during the last startup to see if there is a clear error as the…

Hi Jinjun, Predominantly I would recommend against having two plans looking at the same issues, as the two plans will be attempting to change the same content and is a duplication of effort. Rather than using two matching plans use multiple scenarios on one plan to do data comparisons then commit the scenario that you want…

Hi Alan, It sounds like you may be switched to look at system or your default filter settings where these could be getting changed between various searches, Try clicking on the column drop down and make sure you have selected Filter as the view and see if that gets the correct columns to show: Additional details on…

Hi Gianluigi, There are two things here that I think could be happening from what you described it sounds like you are either looking at the logical placeholder sprints or the sprints on the plan do not update the Jira data unless manually assigned. First point is the logical sprints, in Portfolio there are logical sprints…

Hi Kehinde, The page load behavior you are seeing looks like it could be a browser caching issue, I would recommend flushing out the cache as an initial test to see if that fixes the issue, with some additional tests to check out in This Browser troubleshooting guide. I would also recommend opening up the browser developer…

Hi Callum, Portfolio for Jira is designed to lean in favor of elements that make it a forward looking planning tool over a historical data reporting tool, so looking at what you still can do over what you have done. Currently previous sprints are not tracked in the plan, only current and future sprints. You can show closed…

Hi Dirk, It sounds like you do not have a value in the field initially, and currently on the Service Desk Queue view a field will only display on the issue view screen if it has a value present in that field, so a workaround is to set a default value for the field with a group that should always be added so that it will be…

Hi Vishwas, Sure thing, for your database: 1) We have Jira 6.3.13 on Oracle 11g version and we want change it postgreSQL DB , Could you suggest us what we can do by keeping upgrade to 7.13.2 in mind. I would suggest setting up the staged 7.0.11 server on PostgreSQL 9.3 as this is the most recent version compatible with the…

Hello Kevin, There is a BUG in the live plans that is causing the ranking behavior you are seeing where the parent re-rank at the initiative hierarchy does not respect the rank positioning of the child issues, and causes the rank position to bounce around depending on the positioning of the epics original position,…

Hi Martin, Currently only 12cR1 is supported, but we are planning on adding support for Oracle 12cR2 as covered in the feature request for this viewable here: * https://jira.atlassian.com/browse/JRASERVER-67079 As noted on the requests latest update in January: we've decided to prioritize adding a support for Oracle 12c…

Hi Alex, The REST API does not have a way to do this yet, on the server platform. The majority of the current API endpoints return info for a specific filter rather than a list of all filters except for the get on "current user's favorites". The server version of this filter get is going to be for details on your favorite…

Hi David, Thanks for the details and the discrepancy between the issue history and the user profile "Worked On" feed you found looks like a new bug. I created the following BUG Report to track this issue, please make sure to add yourself as a watcher on the request if you would like to receive updates on the status, and…

Hello Laurie, If an issue is not being displayed in a plan there are a few items to check, I would suggest starting off by looking at the following post that has a really good breakdown of the items to look for: * https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507…

Hi Cristian, The Issue View Plugin is a system default plugin and should be there, if its missing you have more issues occuring in the background and should be seeing additional errors occuring throughout the system. When your doing your search can you verify that you have either "All" or "System" apps displayed in the…

Hey there Andrew, Since the page load is coming through blanked out it sounds like you may be encountering the Chrome browser quota error described in the following KB article, if your using Chrome check this out and let me know if this is the case: * JIRA Portfolio displays blank page Next if you're not on chrome, still…

Hi Ravinder, Thanks for the confirmation and glad I could help out. For your follow up questions, Jira does not expose any SQL to you on the front end of the application, so if you wanted to do a SQL query to populate data to a field you could look into an add-on that add's in some extended functionality like the add-on…

Hi Vishwas, That's good to hear and the best position to be in actually for the upgrade and the Merge of the data. When Upgrading the 6.X instance ignore the notes i added on the Service desk upgrade points that would be required if it was an issue, but the rest of the steps line up for the upgrade path, and do the 6.3.13…

Hi Tami, Rather than creating a plan to display this information and duplicating the data across multiple plans you can combine the plans into a high level overview by creating a program and adding the various plans to the program. Additional details on programs can be seen here: *…

Hello Thomas, Currently it is not possible to rename the cross project releases in tandem, we have the following feature request tracking interest in adding in this functionality, but with this limitation a manual rename at each project would be required if a name change is needed: *…