Earl McCutcheon Atlassian Team

Hi Priyanka, The Time tracking clock is the SLA feature in a Service Desk project, and you can define various conditions for starting stopping and pausing the clock depending on the defined settings and set a time metric goal based on the issues that the rules will apply to via a JQL filter. The Default setting will have a…

Hi Gayatri, Currently the Audit log is limited to the actions covered in "Auditing in Jira applications", and the noted logging event for "notification scheme changes" include Notification schemes being added to project and removed from a project but do not at this time include individual changes to the notification scheme…

Hi Jero, The error is occuring in the LexorankPreImportHandler while attempting to map the rank field values but conflicting on a missing value. Additional details on the cause of this error as well as steps to correct the issue can be seen in the following KB article: * Project Import of Software project fails with…

HI Antônio, JQL in Jira has the ability to show values that include a search terms within defined criteria, but does not have the ability to leverage a distinct or unique clause for those values. Check out the following question that was previously asked about with a discussion about a add-on that does have a possible…

Hi Paul, Currently no, it is not possible to rearrange the order other than by changing the sort by Epic and Label when using a board on next-gen projects. We are tracking this at the following feature requests, make sure to add a vote to help us track interest for prioritization:…

Hi Robert, When you restore a cloud backup, to migrate data from one cloud instance to another. A cloud to cloud migration is a full instance backup that is copied from the source Jira instance fully moved to the destination system, and all the configuration data come across with the issue data. Regards, Earl

HI Maurizio, With the project permissions you set up on the two projects did you set up the "browse project" permissions to a project role by chance? As the two projects may have different users or groups configured for the project roles. Let me know if this is the case and some additional details on setting up the project…

Hi Dave, When the user select autocomplete for the assignee field is not working it usually means that either the users are missing the "Assignable user" project permission or you are missing the "Browse users and groups" Global permission. Details on checking and setting these permissions can be found at the links below,…

Hi Christoph, Thanks for the links to the alternate articles, I was having difficulties finding the Germany Specific information for how it applies to your case. And this is great info, I have added the details to the internal notes of the Feature Request for additional review. Overall I believe these do line up with the…

Hi Adam, It looks like you are Running the CSV import workaround described in this BUG report: * https://jira.atlassian.com/browse/JRACLOUD-46365 As covered in the BUG report the Workaround causes the behavior you are seeing while editing the issues description and will point you to the following BUG report where this is…

Hi Savas, Awesome to hear, and thanks for the confirmation on what the hangup was. Regards, Earl

Hi Ofira, From the Active Sprint View of the board you can send to "Top of Column" or "Bottom of Column" for an in sprint re rank option like this: OR from the direct issue view you can use a "Rank to Top" or "Rank to Bottom" options which will also re-rank the issue from the More menu like this: Regards, Earl

Hi Paul, Re-opening a sprint can be done from the Reports i.e. Burndown Report or Sprint Report, by selecting the desired sprint you wish to re-open and using the three dot (meatball) menu to the far right of the report page here: Additional detail scan be seen in the documentation here: * Reopening a sprint Next from the…

Hi Анна, Any member of a team can invite and remove other team members. When the last member of the team is removed or leaves, the team will be disbanded, with this message: So if you remove all the active users in a team (you can ignore users with a pending invite), then remove yourself last, the team will be disbanded.…

Hello, It looks like the Jira job handler is failing on an Hipchat integration module, which is part of a bundled plugin. The error you are running into looks like it is hitting a dependency error on a disabled bundled plugin very similar to but not exactly the same as what is described in the following KB article: * All…

Hello Susanne, Unfortunately, on the cloud platform this is not possible as the only workarounds to remove the name and email fields form the issue collector currently involve modifying the files on the system backend which can only be done on a self hosted Server platform, the process for Server is outlined here but again…

Hi Wilmer, Welcome to the community and thanks for reaching out, any question is worth asking so no worries. For your first question: when renewing my license how long of support? A Jira server license is perpetual (meaning once installed it will keep running without having to acquire a new license) and the License…

Hi Vygandas, There is not a native method to do this however copying a field value to a linked issue can be accomplished using the app add-on "Jira Misc Workflow Extensions" on a workflow post function to copy over the value, additional details on this particular post function can be seen in their documentation here: *…

Hi Melissa, The Original estimate can be entered using time increment flags like m, h, d, or w for minute, hours, days, and weeks after the numeric value to specify the timeframe and when entered as the numeric value only will input the value as the default increment. Exe enter 1h to get 1 hour if you do not want to change…

Hi Paul, You can add any issue to closed sprints, one method described here, however once a sprint is closed, even if you add an issue to the closed sprint, none of the sprint reports will be updated as if it were completed during that sprint to preserve the committed items and integrity of adhering to the defined plan.…

Hi Deb, Yes, the user needs to have access to the site and have view permissions on the plan to see the data the shared report. Jira issue level security is designed in a manner that a user must have the appropriate permission levels to access data for that data to be seen in any location, reports to view data will run…

Hello, From your description it sounds like what is occuring here is an origin board mix up with sprints with the same name, the origin board being the board in which the sprint was originally created. Sprints are not tied to the board directly. They are tied to the issues added to the sprint and will be available across…

Hi Noorain, Agile Craft integration is going to be launched in the Atlassian suite of applications as Jira Align, check out the following announcement we made on this recently that fills in some of the details on whats coming: * Introducing Jira Align (formerly AgileCraft) Jira Align, being very new to the Atlassian…

Hi Thomas, Thanks for the additional details, Sprint assignment, Dependencies, Release assignment and Issue rank are the most important factor in issue prioritization, but this is at the issue level and can cross prioritization's between releases. Within portfolio the prioritization efforts could be mix and matched with…

Hey Mike, Atlassian is always looking for feedback from customers to improve features and build out the application in ways that are most beneficial for everyone. Jira Portfolio specifically has been running a EAP program on the Server platform for the past year testing improvements to the application and collecting…

Hi Timothy, This does not sound like the scenario you are running into but just to cover all the points portfolio does have a "story point" to "hours" mapping option available but it has to be set manually in the advanced settings of the issue sources, the option is to add in a conversion factor to line up X story points =…

Hi Christopher, Per the error message "you do not have permission to edit issues in this project" but the Edit action is not limited to just the Permission Edit issue, but can be part of other actions such as the Assign issues permission when setting an assignee, or the Schedule Issues permission if modifying due dates,…

Hi Kathi, Portfolio is geared to handle resourcing and planning to see what can be done project side for capacity, availability, velocity, etc... but does not have any built in capabilities for the money behind these values for budget assessments as a resource option. For you point on "Tempo Budgets" not having an add-on…

Hello, I have not seen this error trigged directly before myself, but digging into the error a bit I found that the the "AWTError: Assistive Technology" error that you noted looks to be coming from OpenJDK, So first we can rule out a few things for OpenJDK, I want to confirm if you're running on the…

Hi Clara, As you noted this is not currently an option but the the feature request where we are tracking interest in this can be found at the link below, it combines a few different feature requests that were closed out as duplicates into the single request to add in multiple sorting option and a rank based on current…