Earl McCutcheon Atlassian Team

Hi Thomas, You have a few options to get the data into an external system to create overview and reports, however the team value has some limitations currently and is going to cause some trouble, Primarily as it is not a fully recognized Field in Jira but managed in the portfolio application directly and details are passed…

Hi Michael, Depending on the plan view there are a few different locations to look at when complete issues are displayed on a plan. so first are you looking at the Plan in the Live plan view or the New experience view to narrow down the cause. But a few things to check right off the bat would be on Live plan view, Check…

Hi Steffen, Being on Jira server changes things a bit, and while I do not have a full scrip exe for you as this is going to need to be configured for your environment specifically you can use the native database tools to clone the DB over and then tweaking the output a bit is the best way to go, Check out the following…

Hey Robert, I got confirmation on this one that it is indeed the Documentation being incorrectly worded and the Basic auth option has been fully deprecated so the base 64 encoded option using the API token is not intended to function, and this is expected behavior. We are tracking the Documentation update here: *…

Hi Robert, I see what you are saying, with the encoded user and token as the depreciation notice specifically notes "Support for passwords in REST API basic authentication is deprecated and will be removed in the future" and "we strongly recommend that you use API tokens instead." Overall I am not sure about this one, as…

Hi There, Currently, next-gen project does not have a "Board settings" option, so it's not possible to configure the settings such as Working days. We have the following feature request tracking interest in this: * https://jira.atlassian.com/browse/JSWCLOUD-17331 Please make sure to adda vote to help us track interest per…

Hello Nandhini, This usually occurs when there's a timeout on the network or your tokens expired, and sometimes, it can happen when you're trying to upload too large of a file as well. First is this occuring for a specific file or file type and not others (i.e. something like png will upload but pdf fails), or is it just a…

Hi there, You can check the version of the rest plugin under the manage add-ons section of the admin settings, and switch to filter for system apps. Then Detailed information on the avaliable endpoints can be seen in the documentation for your jira version, and 8.3.1 would be located at: *…

Hello, When an image fails to load there are a lot of things it could be, and we will need some more information to know the cause for sure. I have a few follow up questions to try and narrow this down, but Is the image visible to other internal service desk users? And are there any errors in the logging when the front end…

Hi Robert, Basic Auth is being Phased out of the Cloud infrastructure, check out the details in the following Deprecation notice, but if a basic auth endpoint stops working it means it was removed and is not coming back and you will be required to use the Token based authentication: * Deprecation notice - Basic…

Hi Brendan, When looking at the plan configurations page for a Live Plan you should see the option to enable the new planning experience under the op configuration option like the following screenshot: What is this screen looking like for you? Regardless, the option should be there but would be greyed out if your Portfolio…

Hello, Currently the issues in the done column will automatically be hidden after 14 days of inactivity, and the Hide Done option will hide those issues that are more recent. Currently there is no logic to automatically map that value, but we are taking feedback about this feature at the following link I would recomend…

Hi Dmitriy, With the Task issue type not showing up on the scope view, there are a few things to check first would be if the Filter used by the board linked to the plan excluded the issue type, in a filter like: project in (project1,project2) AND issuetype in (Epic,Bug,Story) ORDER BY Rank ASC This filter would exclude the…

Hi Ludovico, Thanks for reaching out and welcome tot he community. Looking at your first question the Version tab should be located under the project setting like this: But this option is only visible when you are using a classic software project, If you are using another project type like business or service desk the…

Hi Steffen, One more update on this, I was doing a bit more research and I found an add-on for Jira Cloud that can sync data between two sites that my be useful for your scenario to get the data from prod in line with the data on your test site: *…

Hi Ken, Thanks for pointing this one out, and I just did a bit of testing and can confirm that this is a new bug. It looks like the mapping is there on the portfolio side but the field value is not rendering correctly and is missing in the issue navigator. I created the following Bug Report to track this and get a fix in…

Hi Steffen, There is not a in app native method to accomplish this as covered in this feature request, and there are not direct API endpoints that can be used to do this as covered here. But to script the automated backup using a few different endpoints in combination check out the following KB article that has a link to a…

Hi, It's not possible to look in an alternate location. This is the path where Jira is looking for attachments when you specify: file://example.png It's looking for the relative path in your Jira home as the base location and translates to: $path/to/jira-home/import/attachments/example.png Regards, Earl

Hello, I am using google translate to write this out so hopefully my reply is clear. Please correct me if I am not addressing what you are looking for, or if the translation does not make sense. You noted trying to select issues from multiple projects in one location. This function sounds like creating a custom Board from…

Hi Anthony, I was just in contact with Our Portfolio PM's and we updated that article I linked you previously and removed the above comment just now and updated the messaging with for Cloud and Portfolio to the following, simply noting the current difference in the platform: Portfolio for Jira Cloud What's the difference…

Hi Gali, It's defiantly getting picked up by the google index, but if you google the direct title its buried several pages down. Dropping the whole title in quotes or adding the word Bitbucket to the search term will bum it to the first page, i.e: "What We Learned When We Researched Open Source Vulnerabilities in 7 Popular…

Hi @edwincapita , On one of your replies an error occurred and the comment posted twice in rapid succession and flagged a false positive in the spam filter on your account so the rest of your follow ups got flagged as well. We cleared up the error and removed the content from spam quarantine and you are all set. Sorry for…

Hi Nick, Thanks for the screenshot and this occurs when the user is missing a global permission for portfolio granting them the ability to see the fields, the minimum being the "Portfolio for Jira Viewer" permission, which grants a user the ability to browse and view plans in read-only mode. But in addition to viewing the…

Hello Tyler, During the plan creation selecting the issue sources If you de-select a specific release, then any issues associated with that specific release will be automatically excluded from your plan, but issues without a fix version are included so that the issues can be included in either the current or a future…

Hello, Your article got a false positive in the spam filter and we have removed the article from the spam list. You should be all set. Regards, Earl

Hi Jeffrey, Thanks for the follow up, and since you are having trouble accessing the request I added the details from your comment to the Bug report as an internal comment so the Dev team can review. Regards, Earl

Hi Anthony, The Layout you are looking at is the improved planning interface in Portfolio for Jira Server (version 3.0 and later). This version is currently only avaliable on the Jira Server and DataCenter Platform, and details on what is planned for Jira cloud can be seen in the Article: * Top 20 questions and answers…

Hi Tyler, Thanks for reaching out and looking at your question: I thought the team sorting was done based off of board filter? This is touched on In the changes in the New interface Overview documentation: In Portfolio for Jira, plans use the concept of team members, which are independent from assignees in Jira. You'd…

Hello again, Also there are some more details on this for Portfolio for Jira Cloud in the comment from Jake Brereton on this article where he answered another community member that had the same question as you. Regards, Earl

Hi Jodi, There are some changes on the horizon coming soon but we do not have much of plan details yet for the the overall design but the current details that we do have avaliable so far were brought up in following Portfolio Article Post on community back in May that covers the future plans for the improved interface in…