Earl McCutcheon Atlassian Team

Hello @Alireza Panahi , Changing the rank on a transition is not something that is possible with the native functionality and I am not aware of any add-ons that can accomplish this in Jira cloud, and it primarily comes to the Rank functionality being designed around the drag and drop capabilities for a visual referance to…

Hello @Lynn Squire , This change was rolled out in response to an overwhelming amount of feedback we got after we released a previous change to the activity feed ordering and comment boxes, where many customers were frustrated at that time with having to scroll to the bottom of their requests to get to the latest comment.…

Hello @Esther Strom , Sorting by the request type name directly is not possible and we have the following feature request for server and cloud respectively to add this functionality in, I recomend adding a vote to help influence the priority as covered in the "Implementation of New Features Policy" : *…

Hello @Prasanna , When a UI element fails to load like you are describing it usually indicates something is blocking a javascript element from completing on the page load. I would recomend checking out our Browser Trouble Shooting giude, and running through the Indispensable tests section to rule out anything in the…

I would have to Go with a TARDIS, its kinda an all in one option....... It would come with the ability to travel anywhere in the universe at any point in time and include a record of the universe past and present including the plans for making a sonic screwdriver, ability to generate new rooms with items that you may need…

Hello @Tmapes , Thanks for reaching out and providing feedback on this, and viewing subtasks in the roadmap is not currently avaliable but is something we can look into. First and for future referance the following Story is a collection of all the Next-Gen related feature requests which are being tracked for upcoming…

Hello @Michael Kandar , From your description noting that the Admin can see the option but you are not seeing it, sound like you are a Service desk Agent and/or Project Admin, but not a global admin. and the Service desk settings are restricting this option to the admin level. In the service desk configurations page there…

Hello @kimiya majd , The Classic plans are being phased out and we have a full detailed guide on the steps to take to migrate from the classic plan to the Live plans or New planning interface in Portfolio 3.0 and later. The guide is viewable here: *…

YES!!!!!! this 100% counts, and welcome to the Fandom. I would recomend as the next Bingable run to add to that is jump on the Clone Wars and Rebels, they add an entire new dimension to the Prequels, and really up your respect of the decisions made in main series.

Oh man My kiddos love that one too

Hello @hiren , Thanks for reaching out, and from your description it sounds like you are looking at the Epic Hierarchy level in the plan view for the scope settings. In the upper left of the Plan there is a drop down to select the hierarchy level that you are currently looking at and will only allow creating issues at the…

Hello @Matthew Walker , For your use case "organize projects into groups" you can set up permission schemes for the projects so that a shared set of permissions are applied to the projects so that they will line up across all the projects applied, then within the Permission scheme you can set these to project roles with a…

Hello @[deleted] , Thanks for reaching out, and when it comes to Portfolio and Next-Gen projects you can add them to a plan but the feature set is not compatible and you will loose a majority of the feature set. I answered another thread about this recently that goes into more detail on the differences, viewable at the…

Hello @Filippo Barsotti , A portion of this request could be solved via add-ons, and I am aware of 2 add-ons that are capable of generating a global count of comments on issues which you could take a look at: * Comment Custom Fields for Jira with a functionality of a Count field described here. * Scriptrunner also has a…

Hi Viki, Thanks for the confirmation, and I'm glad to hear you got it all sorted out. Regards, Earl

Hello @Kaposi Viktória , Thanks for reaching out to the community, and I will be happy to help out but I'm not fulling understanding the question. To get a better understanding of the issue I need a little clarification. When you noted your colleague: is not able to connect to our JIRA card again. After receiving the 6…

Hello @Erick Johanson , I'm happy to take a look and Breaking out your questions into sections to make sure I cover everything: 1) Create a hierarchy , where some custom issue type under the epic. The Default Hierarchy in Jira is Epic > Story > Subtask, but the term Story is a little bit special as the story hierarchy is…

Hello @Maulik , I found another post with the same error and the error in that case was the CSV file used for the import was in a different format being a zipped spreadsheet XML rather than the expected CSV file. I recomend checking the source file where it was created and making sure it is exported to CSV. Check the…

Hello @Jypsy Jain , When you see a 503 error on the front end you will usually get a more detailed error in the log output on the backend, I would recomend checking the logs and let me know what you find. But generally speaking a 503 during initial setup will usually indicate a database error, most commonly a collation or…

Hello @Adalsteinn Ottarsson , Adding team members via the autonomous team feature is a new function avaliable to next-gen board only and does not apply to the classic board feature set. There is further discussion on this in the documentation discussing the differences between Classic and Next-Gen, noting that classic…

Hello @Matt_Mellifont , Currently the option to reorder the Request types it not avaliable in the early access of the Service Desk Next-Gen project types. I created the following feature request to track interest in this option, please make sure to add a vote and if you have the time to do so can you add some feedback on…

Hello @Ryan L , As the manual re-index got the issue to reappear it defiantly sounds like the search index got out of sync from the DB. So first off as there could be something index wise failing in the background causing it to have fallen out of sync, you can usually pick up errors in the logging giving an indications of…

Hi @James Malgieri , Whit CSV imports for issue links, I'm sure you have already seen this as you noted going heavy thought the docs but for a referance point details on the formatting and noted on link directions can be seen in: * How to Import Issue Links from a CSV File * Configuring issue linking One of the biggest…

Hello @Crystal , Currently, as you suspected, the the custom field of type "Text-field (multi-line)" is not a supported field type for Portfolio. And there are only a limited set of fields avaliable for use in portfolio. A list of the supported custom field types can be seen in the Portfolio custom field documentation for…

HI @Tom Lister , If you have any users that fall under the GDPR definition of originating in a location inside the EU, the the names or email of those individuals are viewable to others, the Short answer is Yes. The longer detailed explanation can be found looking at the EU GDPR definition of Personally Identifiable…

Hello @Baldomero , Thanks for reaching out to the community and welcome. On the Jira cards in a board, the portion that lines up with a Trello Boards card title is the issues summary field. If you have the "Edit issue" Project permission then you will be able to select the issue and update the summary so that it will…

HI @Tracey_Mora , Currently the functionality to share the working plan presets with other users is not avaliable, And I can see that you have already located and commented on the following feature request to add this in, Thanks for doing that it really helps us out in defining new functionality, and I'm just dropping the…

Hey there @Laxminarsaiah Ragi , Of the IN clause as an operator directly in the JQL, It fully depends on the custom field type as covered in the documents "Advanced searching - fields reference: Custom Fields" for supported operators which the IN clause falls into: Different types of custom field support different…

Hello @Lorenzo Torresin , Unfortunately no, to get around this one you would need to give the Project admin the global Jira Administrator permission, and there is not another way to delegate just the category to the project admin level until the Bug is fixed. The only way to address this one without lowering the security…

Hi @Iya Belyaeva , Glad it helped out, but for the follow up portion your confluence users (top managers) that do not have access to the Jira data, they will not be able to see the content in the macro. The Jira issue macro is going to only display content based on the viewers permission set on the Jira side of the…