Earl McCutcheon Atlassian Team

Hi @Fernando De Oro , Yes, Datacenter on AWS would be an applicable solution for you. Data Center on AWS is basically just a self hosted Server Version, only hosted on AWS rather than your own hardware, so the HIPAA compliance requirements would come down to what configurations you set on the container and what AWS offers…

Hello @rodney ellis , When encountering an "Unable to start the plugin container for plugin" error, leading to an Add-on failure post upgrade the issue is usually related to corruption in the plugin caching, especially as there are several mentions of "The bundle is uninstalled" in the error output, pointing further to a…

Hello @Muhammad_Amer , Thanks for reaching out and this behavior you are seeing with the CSV import is a Bug in the Next-Gen Service Desk Project type. The Bug is being tracked at the following Link, make sure to add yourself as a watcher if you would like to receive updated on the progress of a fix: *…

Hello @Fernando De Oro , We mention this in the following FAQ relating to Security related questions, but YES it is recommended to use the Self hosted server platform for HIPAA compliance: * https://www.atlassian.com/trust/faq HIPAA / HITECH – For our Cloud products, we are not able to sign a Business Associate agreement…

Hello @Costas Plakas , Releases, were recently introduced to the Next-Gen projects, but have not yet been fully implemented, but we are working on it and collecting feedback on what features end users want to see. We Have the following Story that is a collection of sub-tasks to collect feedback on individual features for…

Hi @Jennifer_Cheong , Thanks for the clarification, and that does change up the question a bit and I am not sure on this one. I added a few more tags to try and get some additional visibility on this but I would also recomend reaching out to the Support Portal for Scriptrunner, to see if you can get some additional…

Hello @David Johnston , Jira natively does not have an option to create a performed or templated reply in the comments. So you would want to look into a third party add-on to extend this functionality. There are quite a few add-ons avaliable on Jira Server that can do this, but looking into it I was only able to find the…

Hello @jthorne , Are you asking about sorting within the individual queues i.e. changing the sorting order of the issues or are you talking about rearranging the actual Queue names in the side panel? Changing the sort order of the issues displayed within a queue can be done by selecting the header for each column to…

Hello All, We wanted to provide an update in case anyone else runs into this thread experiencing the same behavior. We have found that this is a BUG in Google sheets directly, discussed in more detail in the following Google support thread, and as this is a error in the sheet settings directly there is noting we are able…

Hello @samantha.labat , Thanks for reaching out, and In the Next-Gen projects the mail configurations are not currently customizable and and send the notifications based on the activity items you noted in your screenshot, that an end user can opt out of with the overall goal being to reduce the number of notifications to…

Hello @Максим Коваленко , The process you are looking for is detailed in the following KB article that covers the configuration steps: * Automating creation of Service Desk linked issues with other projects Check out the article and let me know if you have any follow up questions. Regards, Earl

Hello @Carleton Hurdman , There is not a public endpoint for this one so a bit of trial and error will be needed to accomplish these actions with a Private API endpoint, and there is very limited documentation on the non public endpoints, however to adjust the swimlane via API you can explore the non public API endpoints…

Hello @Jason Selby , There is not an option to alter the default line spacing in the editor, however to do a single line break the editor follows the industry standard for Soft Break (Shift+Enter) as a keyboard shortcut to allow dropping single spacing line breaks vs standard double line break to issue a new paragraph used…

Hi @Jakob Blomberg , On the surface I am thinking this has something to do with your note on not using the Epic hierarchy level, as portfolio cannot skip hierarchy levels, so you cannot connect the Standard issue type directly to the Initiative level. In Jira natively the hierarchy is "Epic > Standard Issue types (i.e…

Hello @Günter Halmans , Thanks for reaching out, and we have a Knowledge Base article geared for troubleshooting this issue with a really good break down on the items to check for possible failure points. I recomend checking out the following KB as a first step and let me know if this does the trick for you: * Problems…

Hello @Luiz Britto , Changing the issue type is done by issuing a Move action, either to a new project or within the same project. As covered in the documentation for "Moving an issue" : If you have defined required custom fields for your issue that do not exist in your target project, you must set values for them. You…

Hello @Daniel Smitherman , This one goes pretty wide and there are a lot of concepts to cover for your questions so I've broken out each of the questions below into sections to make sure I'm covering everything and I know this is a huge wall of information and is a lot to go through so let me know if this clarifies…

Hello @okkesyaglici46 , Check out the following KB article that details how to set this up, with the main thing to focus on is each instance of Jira will need to have a unique settings for ports, file paths to home and install, DB name, license and tomcat container: * Running multiple instances of JIRA on one machine…

Hello @Mary Elizabeth Monda , The Sort order on the boards are controlled by the board filter, and by default this option is set to "ORDER BY Rank ASC" which enables the drag and drop sorting options to prioritize issues. Changing the filter to "ORDER BY priority" would allow you to change the sorting options to the…

Hi Alex, To add a new user to the technical or billing contact list for the organization, you need an existing account to grant you access, as described here. If the ex employee is the only Technical or Billing contact on the account, and you need additional assistance recovering the account as you have no way of accessing…

Hello @bh , Thanks for reaching out, and regardless of whether you are using the Trial version or the fully licensed version of Jira Cloud, you should still see the both the Classic and Next-Gen project types avaliable as a selectable option when creating a new project like the following screenshot, What are you seeing in…

Hello @chandra.khetwal , With Jira Cloud for Sheets, the application is basically doing a CSV export of the the data from Jira and importing that data at the same time into the Sheet over the connection you set up with the app. The Permissions are going to be the same as your permissions in Jira for for what you have…

Hey @Dipak Naokar , The Process described in the KB that @Per Löfgren linked earlier will work on Cloud as well as Server, using the method mentioned of Hosting the Image from an issue on the cloud site, then right clicking and copying the Image URL to use for the Priority icon source: *…

Hello @Anil Reddy , Connecting an external application or website to Jira to create issue will use the Issue collectors feature , However the issue collector is a Jira Core feature and Service Desk was not designed in a way that was intended to be used with the external collection of issues in this way but rather a…

Hi @Jennifer_Cheong , The Fields once made visible to the request type (as described here), will either be visible to the end user on the portal or not on all applicable locations. so there is not a conditional approach that can be taken on a single workflow. The options for the fields are: * Visible * Visible with a…

Hello @Rafal_Poplawski , Check out the following feature request to add in a in application options to resize the buttons beyond the default 25 character limit, and make sure to add a vote to show your interest and help influence a priority increase as covered in the "Implementation of New Features Policy" : *…

Hi @maxtazov , On Jira Cloud, the old endpoint to get the list of projects was deprecated. Check out the Jira Cloud API documentation at "GET /rest/api/3/project" for details on the endpoint deprication. As noted: Deprecated, use Get projects paginated that supports search and pagination. So you will want to look at the…

Hello @Stefan Warries , The error you are encountering: You don't have an Atlassian Jira & User identity site to connect Jira Cloud for Spreadsheets to Mentions you do not have access to the User Identity Site. The identity management system is the user management for Jira cloud accounts indicating that the user account…

Hello @Jenn.Raimo , Thanks for reaching out to the community and pulling data from multiple board can be can be accomplished with "IN" clauses, in a combination with the "Filter" referance. So looking at the request to have "critical and high bugs from multiple Jira Kanban boards" The native JQL options to look at for…

Hello @Anirban Majumdar , Thank you for bringing this one up, and we are aware of the issue and believe there is a new bug causing the disruption, however we have only been able to observe this occur one other time. In the alternate scenario in our testing we were not able to reproduce the error locally and the issue…