Earl McCutcheon Atlassian Team

Hello @[deleted] , Thanks for reaching out, and the old editor used a Wiki Markup style editor and is being fully replaced with the functionality of the new editor that uses markdown, and we want to makes sure the theme is standardized across the platforms, as noted in the status update in:…

Hello @Matt Kohner , Thanks for the updates and I am glad to hear that you were able to bypass the error by using the post-start-up dialogue for project creation. I was doing a bit of digging and looking into this error on the back end of your system too. I found an error that may be a new bug that was blocking you from…

Hello @[deleted] , Thanks for reaching out, and the behavior you are seeing is a Bug in the Experimental endpoint that we are tracking at the following bug report: * https://jira.atlassian.com/browse/JSDCLOUD-9358 Please make sure to add yourself as a watcher to get an update on the status, and if you have the time to do…

Hello @dmullor73 gmail , Thanks for reaching out, and the permission denied error you are seeing generally occurs when there is a permission error on the avatar directory within the Jira_home directory on the server back end as described here: *…

Hello @Daniel Jones , Thanks for reaching out and one of the biggest blockers I can see for this is that the data pull for the smart value is coming from the individual issue, so you would need to first set up a method to sum up all issues from all issues assigned to the user into each individual issues to have a value to…

Hello @Paige Green , Thanks for reaching out and I do not have a direct recommendation more of advice on where to look, as when it comes to best practices in agile there are a lot of varying answers as the design is to allow for more fluid and agile approaches to make things work based on different approaches, but there…

Hello @Karen Scott , Thanks for reaching out and the change to the new issue view does have new behavior that can take a bit of time to get used to. For your initial question on modifying the time remaining after making an incorrect entry in the original estimate, hover over the Progress bar next to time tracking and click…

Hello @Garret Heusinger , There are a lot of factors considered for new features and Votes are not a direct 1 to 1 association for what will be considered for implementation but the Votes and user comments, especially comment with feedback highlighting the impact the feature would or could have (aka the mentioned "User…

Hello @James Bourne , The following Document details what you need to do to delete a user: * https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html Just like @Nic Brough -Adaptavist- noted "It can get very very complicated" highlighted in the section at the bottom of the documentation…

Hello @saurabh.shah , The behavior you are describing sounds like something is interrupting the page load on an autorefresh event. The board should refresh automatically whenever someone moves a card or makes another change on the following two events, discussed further here with additional updates coming in the future: *…

Hello @Jeanne Howe , A few options to look into would be that you can use an activity stream gadget on your dashboard and adjust the filter of this gadget to "Add a global filter" using saved filters for the specific users you want to track for a dashboard-style reporting option. this would be good for a quick view status…

Hello @Garret Heusinger , An option was recently added to Jira Server (Tracked here) However, it has not yet made it to the Jira Cloud platform so there is not currently a bulk edit option for the log work operations in Jira Cloud, and the feature to implement this in Jira Cloud is being tracked at the following link: *…

Hey @Raj Mehta , We will need to take a closer look at your instance and do a bit more digging to find the root cause of this issue, So I created a support request on your behalf. Please let me know if you have any issues accessing the request: * https://getsupport.atlassian.com/projects/PCS/queues/issue/PCS-35165 Regards,…

Hello @Raj Mehta , Thanks for the info, and I did a bit of digging through your instance logging and I can see several mentions of a "java.lang.IllegalStateException", but no direct indicator for the exact cause. However, this behavior looks similar to an older bug that was fixed in previous versions and triggered an error…

Hello @Damian Holdsworth , Thanks for reaching out, and I played around with this a bit on a test site and everything is working as expected on the test site, so I am wondering if there is a possibility of a conflict in the browser locally blocking the connection. Please refer to the "Indispensable tests" section of the…

Hello @Andrew Maguire , Thanks for reaching out, and unfortunately in the native to Jira feature set there is not a time tracking per-project option at this time. However, it is something that we are looking into as described in the following feature requests on the Server and Cloud platform respectively, noting in the…

I really got a kick out of the ZOOM ROYALE! announcement, it was just pure April fools day trolling greatness.

Hello @[deleted] , I did a bit of searching and found that while the rest API has no visibility into validators on the issue directly, the validator details can be pulled from the endpoints for the workflows directly on a Get workflows paginated call and expanding on "transition.rules" via: * GET…

Hello @Raj Mehta , Thanks for reaching out, and I would be happy to take a look to see what I can find for you. First, I just wanted to verify that you followed the process outlined in the following KB article when migrating the issues between the two project types, let me know if you took different steps to accomplish the…

Hello @Harvey Kennard , Just a quick follow up on the log reviews, we can see a successful login for your user on Confluence android on the 23rd with the device ID tied to the errors, which looks like a successful session connection and authentication, but you were still encountering the errors up to the 31'st so it…

@jayde.francis , Yes, you can enable global anonymous access but restrict the projects that are viewable externally and would be done in the issue project permission schemes. The details on configuring anonymous access per project are covered in the documentation here: * Allow anonymous access to projects Noting: Anonymous…

Hello @Harvey Kennard and @Brant Schroeder , Thanks for all the details. We looked into your error logs on the identity platform and we can see the errors occurring and our dev team is taking a closer look, and so far only look like a generic failure to authenticate warning. But while we are investigating the errors are…

HI @Otto Van Straaten , I was not able to get this behavior to trigger in my test instance, so i'm wondering how do you have the rule configured, and what are the link types on the two issues used for the trigger? I am wondering if the rule is getting triggered on multiple issue link types between the two issues, i.e. if…

Hi @Peter Fahlstrom , To Isolate to the project = AA, you can simply create the rule as a project level automation vs global automation, this has the benefit of allowing customization of the rule per project and reducing the overall executions towards the Global rule limits, as project-level rules do not have a cap on…

Also, Just an additional FYI to avoid any conflicts, on the project naming convention changes that are rolling out, details can be seen here: * https://community.atlassian.com/t5/Jira-articles/Two-ways-we-re-simplifying-how-to-create-projects-in-Jira/ba-p/1625982 Regards, Earl

Hello @Brittany King , Thanks for reaching out and welcome to the community! From your description you noted that you are updating an issue status, I played around with this a bit on various board configurations between the Team managed (Previously Next-gen board) boards and Company Managed (Previously Classic Boards) and…

Hi @Rick.Piovesan , I believe Quick Filters, are going to help out a lot here. You will need to talk to the board admin or a project admin to apply the filters but I would highly recommend setting these up to help streamline your boards. The quick filters are designed as an ad-hoc method to filter out the noise for larger…

Hi @Martin Cocson , Thanks for the info, and to get some more context on the error can you open a Javascript console on the page load to get the full context of the error as well as see if there are any additional page load errors occurring in the background that will tell us more about what is causing this. Also, a few…

Hello @Rick.Piovesan , From your description it sounds like you are using a Kanban board on a classic project, Is this correct? And details in using the kanban backlog can be seen at the following link as a reference point, but there is currently not a method to combine the two views in a kanban board, as the intent of the…

Hello @fernanda.castilhos , Thanks for reaching out and that does sound odd indeed. I did a bit of basic testing to see if I could find a method to get an issue to fail to show up under the removed Issues configuration page of a plan but so far I have not been able to reproduce the behavior. I would like to get some…