Earl McCutcheon Atlassian Team

Happy To Help 

Hi @Sena Hunde , I already relayed this info to @Esther Strom, and I am adding it here as well to loop you in. I can verify this was an error in the documentation for the cloud version, and the documentation team is in the process of correcting the discrepancy, and our apologies for any confusion this caused you. Color by…

Hello @Husnain Tahir , We took a look on the backend and the email you listed encountered multiple "550 no such user" bounce messages indicating an issue with the mail server at the destination domain refusing to accept the password recovery email as the email To recipient was not a recognized user for the domain. This…

Hello @Kartik , Thanks for reaching out, and if you are looking into generating reports in Excell you can take a peek at the free integration tool made by Atlassian to link live Jira data with Excell Spreadsheets for reporting purposes "Jira Cloud for Excel (official)" The installation information can be found under the…

Hi @Karl Voelker , You should be hearing from the team really soon. As a reference to the expected timeframes please refer to the "Initial Response Times (IRT)" section, for your plans support offering level, under the "Atlassian Support Offerings" . Pricing inquiries fall into the L4 request level, with a 2 business day…

Hello @Supakij Ngamwongpaiboon , Thanks for all the details, and this one was throwing me for a loop for a while there too, as it seemed to be working on my end without issue in my test, However I was testing with slightly different syntax so after I aligned the syntax formatting I found the issue. The JQL does not like…

Hello @Karl Voelker , Thanks for reaching out, and I can see you have already reached out and created a support request with our Customer Advocates team earlier today to get things rolling, and I just wanted to confirm that your support request is the correct location for this inquiry, and one of our advocates will be in…

Hello @Koen Bruggeman , Thanks for reaching out and this can definitely be done with Automation Rules. First off there are a few different concepts that I used in the example automation that can be found in the following documentation for a reference point and more detail on each action: * What are smart values? * Find the…

Hello @t_s_llc , Thanks for reaching out and providing all the details. I played around with the setting and it looks like the issue is getting unassigned before reassigning to a new user in the background, so I added in an "Issue field condition" to only run the rule if "Assignees is not Empty" and it removes the error,…

Hello @Solomon Victor , Epics are designed specifically for use on Scrum Boards, for tracking larger bulks of Issues that span across Sprints. And when adding issues to an epic from another project the details do not cross over by default. However, a few workarounds you could use is to modify the filter using either the…

Hello @Yuliia Levchenko , Thanks for reaching out, and the error "no jira auth" can have a few different causes but it is going to be tied to the google authentication token being interrupted or blocked in some way. The first thing to check is for a local browser issue, check out the KB article "Browser Troubleshooting…

Hello @Supakij Ngamwongpaiboon , Thanks for reaching out and I believe I came up with a method that will meet these criteria. First, to verify if I understand the workflow correctly it will flow as follows: * The initial issue is created with an email using an automatically generated summary matching the format:* "Report…

Hello @pu88 , Thanks for reaching out and this error is triggered on duplication somewhere in the user directory, we have the following KB article to help diagnose the issue and get things rolling: * https://confluence.atlassian.com/cloudkb/resolve-user-and-groups-synchronization-error-1036061499.html However, as noted in…

Hello @Alyse Middleton , I see you flagged this question with a Jira Service Management tag so the following solution would only apply to the SLA metrics available in a JSM project, so let me know if this is the correct project type and applies to your setup or if that was flagged incorrectly. To set this up I would…

Hello @RK , Welcome to the community. you can define different field configurations for each issue type in a project, and to do this you are going to want to look into "Field configurations" and Field configuration schemes", As a reference point the detailed explanation can be seen in the Documentation: * Associate field…

Hello @xavier_sampietro , Thanks for reaching out, and as you were suspecting in your question, the Rest API does not have the endpoint exposed for custom user properties, and this is summed up in a comment on the following Bug report, noting that the bug was closed out as invalid due to changes applied to the system for…

Hello @Carlos , There is a limitation to this that makes things a bit difficult. The "Comment" field does not have a dedicated JQL that can be tied to a comment being added during a specific timeframe rather the comment field only allows for searching for comments containing or excluding the specified text. So when a…

Hi @Angelique Manley , Thanks for the clarification and extra details, and this behavior is a Bug we are tracking in the following Bug report: * https://jira.atlassian.com/browse/JRACLOUD-72383 This one is not yet in development but was recently increased in priority with the recent update to the new issue view back in…

Hello @rickgladwin , Thanks for reaching out, and good call out. The Automation for Jira Add-on is now fully integrated into the Jira cloud platform by default so it no longer requires setting up as a separate add-on app and is available in all instances. Additional details on the functionality can be found in the…

Hello @brian_mesh , Thank you for all the details, and I was able to make a slightly more simplified duplicate of the automation rule you have set up, simply with fewer transitions and the rule itself is working fine for me while testing this in both Private and Public configurations, so it is looking like something else…

Hello @Sebastian Penhouet , Just following up on your questions relating to your comment: Atlassian should know. They will have some plan / some road map. Or are you suggesting that these who do know are not answering here? Could someone forward this issue to the respective responsible person? We do not have any extensive…

Hello @Meghan Nieves , There is not any Database schema information for Jira Cloud as the database is not accessible in any way, so the documentation you would want to look into for integrations and glossary terms would be under the developer documentation for Rest/Java API integrations, or connect add-on integrations…

Hello @Ricardo Oseguera , Natively in Jira, there is a dashboard gadget "Average time in Status" that can be used for a ad-hoc viewable report like this, alternatively, you would need to look into third-party add-ons to extend the functionality if you are looking for a more specific or robust reporting option. I recommend…

Hello @Michael Flores , Currently, the Team Field is not a fully integrated field in Jira, but rather a custom-designed element as part of the Advanced roadmap toolset with unique properties that tie into the plan but as a result do not integrate with JQL as a dedicated mappable value in the traditional way Jira handles…

Hello @vdhanorkar , Replacing the Team Name in your CSV with the Team ID should solve this one for you. The issue you are running into with the team import from CSV relates to a limitation in the JQL's ability to recognize the team name and the team ID is needed in its place. The Primary limitations in the team field to be…

Hello @Ania , I would be happy to take a look and see if I can spot the blocker, can you post the code you are using in the post function and I will see if I can spot the error or reproduce it to do some troubleshooting. Regards, Earl

Hello @Kim Fain , In the Customer View on the customer portal, there is not currently a method to expand the comments, and we are tracking interest in adding this in at the following feature request, noting it is flagged as "Not being Considered" at the current time but is on the list for future review, makes sure to add a…

Hello @Benjamin Heitner , This is a sensitive one as we cannot give out account details that contain PPI here in the public forum, however Looking at the Site linked to your account there are two similar email addresses connected, under the same user screen name. So it looks like there is just a mix-up between accounts as…

Hello @brian_mesh , Thanks for reaching out and the Previously named "Next-gen" projects, recently renamed to "Team managed", have the add-on access enabled by default so the rule should be able to be executed by the "Automation for Jira" role actor directly without issue, and the permission cannot be changed to remove the…

Hi @ali.alavi , thanks for the update and I found the thread where you were trying to set up a meeting with @Roi Fine, he replied to your comment clarifying his availability and would be happy to reschedule, see his comment here: *…