Earl McCutcheon Atlassian Team

Hello @rSloan , Thanks for reaching out and it sounds like you check the majority of the things I would suspect on the surface level such as resolution state, Exclusion Rules, and issue sources. So the next thing to verify would be, do all these Epics belong to the same Jira project? if not do the epics that are not…

Hello All, I just wanted to provide a quick update to this thread incase anyone runs into this in the future, as the Live Plans functionality in Advanced roadmaps that the original question was asking about is no longer supported and being phased out as covered in: * Ending support for Live plans (Legacy interface) in…

Hello all, I am giving a quick update to this request from the notes on the internal request to provide some visibility into the solution that was found. Noting that the Live View was deprecated as of the time of this follow up comment and no longer applies to future use cases. The issue was discovered to be a new bug that…

Hello @Deiser Service Team , Thanks for reaching out to the community, and apologies for not getting to this sooner, but since this was posted there are some changes to be aware of, the original question is in relation to Advanced roadmaps Live Plans, which are in the process of being phased out in favor of the updated…

Hello @Nikesh Ashar , Jira uses a Markdown Syntax that is covered in more detail here: * https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/ The Strikethrough text is controlled by a double Tilde "~~" on each side of a text string, so "~~text~~" would be marked down and formated as…

Hello @David Walkenhorst , This can be done using Automation rules but depending on what the needs are for your use case the situation will vary widely. I recommend checking out the automation documentation as a general getting started reference point here: *…

Hi @Adam Waites , If you are not relying on the due date fields in any way, and only plan on using the custom field for the calculations, and tracking, you can disable the warning by selecting the "Warnings" icon in the upper right of the plan window and deselecting the checkmark slider for "Issue start date or end date…

Hello @Adam Waites , The Due date field is a built-in system field tied to various features in time tracking and sprints, where custom date fields when used in Advanced roadmaps are more of a Target Start & Target End dates that were present in the previous itteration (portfolio 2.X) noting that the previously hard set…

Hi @[deleted] , OK, Got it! Apologies for misunderstanding the issue. For the account manager field, it looks like it is most likely a user picker field and you will want to use the format "{{issue.field.DisplayName" with the field name being either the Full Field name or customField_id like the following example, noting…

Hello @[deleted] , The following document gives more details on the webhook operations, but Select the checkbox under the Wait for Response section noting: "Delay execution of subsequent rule actions until we've received a response for this webhook" * Send web request action now provides response data Once selected you can…

Hello @Adam Waites , The dates can be changed in the plan settings, by selecting the cog icon next to the plan name and choosing configure: Then under the General Configuration > Scheduling you can choose a custom date field for the scheduling to use for start and end dates here: Regards, Earl

Hello @Raschke, Ben (TR Tech, Content & Ops) , There are details on the rest methods under the basics section, here: * https://developer.statuspage.io/#section/Basics/HTTPS PUT, PATCH, or POST would be the methods used to input data to statuspage under varying scenarios: RESTful Interface Wherever possible, the API seeks…

Hello @Jamie D Parker , Thanks for reaching out, and I would be happy to take a look to help narrow down what the issue is, but looking at this I have a question about where the issue is occurring. Is this occurring in a gadget on a Jira dashboard and if so what gadget? Or is this on a report like the "Epic Report" and if…

Hello @Johanna Turecek , To get Jira data into Excell you can use the free Jira Cloud for Excel (official) connector integration tool to pull in the desired data sets using JQL to the excel spreadsheets. Then for emailing the data back out within the spreadsheets you would want to look into the VBA scripting capabilities…

Hello @Raschke, Ben (TR Tech, Content & Ops) , I'm not sure about the ServiceNow API but there is definitely an API on the StatusPage side that you could use to build out an integration. There is some information with links of where to get started in the status Page integrations documentation page here: * Connect…

HI @kim_theobald , There are a few different things to look at. The first being that agile reports are designed to give a detailed breakdown on a per sprint level (a micro view) and defining a sprint of sprints, so working the same issue across multiple sprints would lead to some confusion and data discrepancies, and…

Hello @[deleted] , The description field needs some additional formatting to preserve the input variables as text rather than command inputs for the API call, and the following stripped-down example should do the trick to pass in the "<" and ">" characters as a basic example for the minimum inputs needed for a create issue…

Hello @kim_theobald , The layout can be rather simple or get as complex as needed to fit your exact needs as the customizability here can be quite vast, but a good approach to use scrum boards to track different phases would be to set up different issues as phases in the project for each part of the issue development…

Hello @slomdog , If you have some issues being displayed on the board but only the sub-task issue types that are not visible, the issue type is most likely being blocked or not included in the boards' filter. I recommend starting at the filter to verify, check out "Configure filters" for details on where the settings are…

Hello @Gareth , on the surface, the setup sounds like a good solution, but i do see one possible pitfall that could be overcomplicating the layout by creating many different projects and I'm going to give a scenario to help narrow down a recommendation. First, is each of the contracts going to be completely independent…

Hello @interface-agency , The time tracking function that incorporates the due date field in Jira only tracks the date for the due date option and does not act as a date and time picker option, and the reporting functionality that relies on this field also only includes the date functionality. We had a feature request…

Hello @Alex Kiselev _Itransition_ , Thanks for reaching out, and I am having some difficulty recreating the rule you are using with the details provided. Can you grab a screenshot of the rule configuration page, and include the full syntax of the JSON as you have it formated for the Edit issue action, so I can get a better…

Hello @Heila Al-Mogren , Capacity in Advanced Roadmaps is currently visible on a per-team basis and does not have a per-user option. There was previously a feature that broke down individual capacity, but per end-user feedback, the option was removed in favor of team capacity. These changes were put into effect when we…

Hello @Matthew Nescio , Comment import form CSV requires the format: "Date Time;<userid>;comment detail" By default the date and time format "dd/MM/yyyy HH:mm a", Example: "<span>28/06/2021 3:30</span>;Admin; This comment works" Would be used for the timestamp mask in Jira, but can be modified to an alternate formatting at…

Howdy Y'all, Looking at this we can reproduce the error and it does look like a new bug caused by the language translation allowing the duplication of the reserved system field names, I created the following Bug report so we can follow up on this: * https://jira.atlassian.com/browse/JRACLOUD-76913 Make sure to add yourself…

Hello @eFlaux , Thanks for reaching out, and I believe what you are looking for is the "Roll up Dates" option under the View settings. The roll-up of dates will apply to an epic if it doesn't have dates explicitly set on it. If you have already set or run the auto-schedule algorithm it will assign dates to the epic (where…

HI @Amanda J_ Le , I believe what you are looking for can be found under the group by options, that allow for grouping by Sprint in swimlanes for the plan's timeline view. Check out the following documentation that gives a detailed breakdown of the feature and highlights the settings: *…

Hello @Ania , So the create URL dialogue is a requirement of the function and should contain the full context: "create": { "url": "/create" I recommend checking out the layout of the full hosed on a bitbucket repo at the link above the partial example in the documentation you linked: For a full add-on example, see…

Hello @Serge Mbitom , It's a limitation in how MSSQL is implemented via the reference objects via the transitional SQL being designed for interaction with other Microsoft products but disregards applications designed around multi platform support (i.e. Jira is designed to also work on PSQL and MySQL). If the specified…

Hello, There was an update on the feature request in February 2021: Atlassian status as of February 2021Hello all, Thank you for watching, voting, and commenting on this issue. We use this data as well as many other inputs to feed into our prioritisation process. Improving the filtering options on a next-gen backlog/board…