Danut M _StonikByte_ Atlassian Partner

Hi @Natascha Pattock, Not sure why this could happen. But be aware that a better alternative to this limited Jira report is the Release Burndown Burnup Chart gadget offered by our Great Gadgets app. It works with any type of estimates, can include sub-tasks and can display a prediction. Can be user cross-teams for project…

Hi @Ytsen Boer, de, Please email support@stonikbyte.com and I will setup a Zoom call with you to get this configured. Danut.

Hi @Saba Rahimi, Do you refer to the Service Project Report gadget of Jira? This gadget is not so flexible and you cannot exclude the current day. As an alternative to this gadget, you could try the ones offered by our Great Gadgets app. For example, with the Cycle Time Trend gadget you can calculate the Time to First…

Hi @stephan_lewis, Our Great Gadgets app offers some gadgets that allows you to calculate SUM, COUNT or any other math formulas on the issues from Jira filters and display them on your dashboards. Here are some concrete examples. Issue Filter Formula - lets you apply a SUM, AVERAGE, COUNT, MIN, MAX, etc on a filter or JQL…

Hi @Rita Araújo, Try the Pivot Table & Pivot Chart gadget offered by our Great Gadgets app. It allows you to calculate the sum of a numerical field (like Cost) for the issues in a filter and split it by various fields like Status, Project or Creation Date. Just like you do it in tools like Microsoft Excel, and the data…

Hi @Eduardo Anflor - MindPro, Hope this helps: https://confluence.atlassian.com/jirakb/how-to-understand-sla-reports-calculation-1318390764.html Danut

Hi @Ytsen Boer, de, In Jira the issues can be ordered (manually) only in agile boards. The order is persistent due the Rank issue field that Jira uses for ordering. You could create a new Kanban board in Jira (private, for your own use) that is based on a saved filter that returns only the issues assigned to you, ordered…

Hi @Devi Alfiani , Not sure why this happens, but instead of that gadget you could eventually try the Pivot Table & Pivot Chart gadget offered by our Great Gadgets app, which allows you to generated multi-dimensional statistics tables and charts. Danut.

Hi @Dan Shank, Note sure where that difference could come from. Check if all the closed items have also the Resolution field set because Jira reports also take into account the Resolution field not only the status. Also, be aware that a better alternative to this report could be the Release Burndown Burnup Chart…

Hi @khushboo_puri, Your request is a bit unclear. Completed vs Incomplete are values of Resolution field? You want this for issues in the Closed state, but it doesn't mean the Resolution field is set already for the closed issues?! Could you please provide a mockup/sample? You might be able to display a chart like this by…

Hi @Weir, Allison (A.), Not sure if this can be fixed in timeline view, but for tracking the "overall project" towards its objectives, you could use the Release Burndown Burnup Chart dashboard gadget offered by our Great Gadgets app. All you have to do is to configure the gadget with a filter that returns the issues…

Hi @McKenna Hogan, This might not be possible with Jira's gadget or report. As far as I know, it considers as done only the statuses mapped on the last column of the board. But a quick solution would be to use the Sprint Burndown Burnup Chart gadget offered by our Great Gadgets app. This gadgets let's you set custom done…

Hi @Victoria Vlad, Not sure if you can add custom surveys. Regarding dashboards and CSAT stats, this article might be helpful for you: https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369 Danut. 

Hi @Shannon Riley, There is also a Jira Issues Calendar gadget that shows the issues from a project or filter by a field date (like Due Date or Created). Their color in calendar is given by their Priority field. Hope this helps. Danut.

Here is a solution for you, base on some gadgets offered by our our Great Gadgets app. WIP Aging Chart gadget This gadget can calculate the age (by various methods at your choice, including time in current status) for the issue from a board or filter. In this example, you have the issues in every status (To Do, Reopened,…

Hi @Gitikrishna Nayak, Have you tried the Two Dimensional Statistics gadget and Filter Results gadget of Jira? If they are not good enough, could you please describe or provide an example on how the data should be represented/displayed? Danut.

Hi @meral cetintas, An easy way to measure and track this is to use the gadgets offered by our Great Gadgets app. In this case, I would recommend the Cycle Time Control Chart gadget. This gadget let's you measure the time between two workflow statuses (cycle time) and displays the issues in a plot-diagram by their cycle…

Hi @Dawn Basch, For projects tracking & reporting in JSM, this article might be of great help for you: https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369 Danut.

Hi @Sushmita Chakraborty, A potential solution, without the need to create new custom fields and automation rules, is to use one of gadgets offered by our Great Gadgets app. More specifically, you could use one of these two gadgets. They do not display '% increase', but display the actual number at the start / end of…

Hi @Hiromichi Kikuchi, This app has a gadget named Work Break-Down Structure (WBS), which can display the issues from a filter, by their hierarchy Epics > Story > SubTask along with their status. All you have to do is to configure the gadget with a filter or JQL that returns the issues from your project, and it will do the…

Hi @Lilit Tsaturyan, Yes, it does. Danut.

Hi @HR Desk, Our Great Gadgets app offers many gadget that could be helpful for this. for example, you could also use the Pivot Table & Pivot Chart gadget to display some of these user stats. with this gadget you can easily generate these metrics and display them in various ways. Pivot Table Heatmap Pivot Table Charts of…

Hi @Liam Melvein, Not sure what's wrong with that gadget. Perhaps that filter returns more issues for you,comparing with the other user... or it is a bug. As an alternative, you could try also the Pivot Table & Pivot Chart gadget offered by our Great Gadgets app, which covers that gadget's functionality but offers much…

Perhaps the filter used by the gadget has been deleted. Or, it is not shared. Access the configuration screen of one of those gadgets, identity the filter used and check if that filter still exists and it is shared with the user who tries to load the dashboard. Hope this helps. Danut.

Hi @Lilit Tsaturyan, Unfortunately this is not possible with the Jira's Sprint reports or its gadgets. But a good solution for you would be the Sprint Burndown Burnup Chart gadget offered by our Great Gadgets app, which has an option to include the sub-tasks in the calculation. So it can display the sprint burndown/burnup…

Hi @Mike Marien, Have a look over our Great Gadgets app. It offers some gadgets that will full-fill your request. They are easy to use. Advanced Issue Filter Formula Gadget - lets you display the count from up to 6 filters, but also to sum-up fields, calculate average, percentages, ratios or any math formula. The result is…

Hi @Hiromichi Kikuchi, Have a look over the gadgets offered by our Great Gadgets app. It offers many gadgets that, for sure, will fill your requests in a large extent. Danut

Hi @christopher_brooks, This is not possible with default Jira reports and tools. But you can easily do this by using the Release Burndown Burnup Chart gadget offered by our Great Gadgets app. This gadget uses a filter or JQL as data source (exactly as you want), can include the sub-tasks, works with any type of estimates…

Hi @Coline Laprade, The JQL of the JSM gadget cannot be customized. But, there is a much better alternative to it. Our Great Gadgets app offers all the gadgets you need for building a powerful dashboards in JSM for tracking individual teams or projects globally. And they support custom JQL and filters! Just have a look…

Hi @Jay, Your best option here is our Great Gadgets app, which allows you measure MTAA and MTTR and display it in various ways. As Control Chart - displays issues by their cycle time (MTTR or MTAA in your case) in a plot diagram for a certain time period. It display average and allows you to set a threshold to easily…