Danut M _StonikByte_ Atlassian Partner

Hi @sadair, Releases (versions) are defined in each project, and you can only assign an epic to a release (version) from the project the epic belongs to. But what you can do is to define the same release in both projects (like "Version 1.0") and set your epics/issues "Fix version" to it. Then, use JQL filters by release…

Hi @Mare Johnson, For "tickets closed today and that were still open yesterday" try this: filter = XXXXXX AND status IN (Closed, Resolved) and status WAS NOT IN (Closed, Resolved) ON startOfDay() Danut. 

Hi @Haile, Eskinder, You could try using the List view available at the project level, which is capable to display the issues by their hierarchy and to group them by initiatives. It looks nice, but you might find it quite limited in terms of filtering. If you need this for reporting/tracking purposes, you could also look…

Hi @Arun, I assume you are referring to the ConfiForms app for Confluence. I am not familiar with this app, but my recommendation to you is to contact the app vendor directly for help. Also, if you have our Great Gadgets for Confluence app installed and, depending on the data you want to include/calculate, you can quickly…

Hi @Tracy Gallant, I'm the contact person for StonikByte - the creators of the Great Gadgets app. I can assist you with any questions you may have; please email us at support@stonikbyte.com and I will get in-touch with you shortly. Regards, Danut Manda

Hi @Erik d_Arbois, Indeed, this seems to be no longer possible... As already recommended, you could make a suggestion to Atlassian. If you need this for reporting or simply to track current sprint work, and if you happen to have our Great Gadgets app installed, you can display these counts at the top of epic swim-lanes in…

Hi @Simon Hudson, Welcome to the Atlassian Community! If you have set the customer for each ticket in a specific field (such as "Customer"), this should be very easy to achieve by using some of the native Jira dashboard gadgets. I would recommend the Issue Statistics gadget configured with a filter that returns all tickets…

Hi @Jessica Sullivan, Glad this helped. You can now mark my answer as "accepted". Danut 

Hi @Jessica Sullivan, Welcome to the Atlassian Community. This is possible in Jira via the Epic Burndown report available in your Jira dashboard/project. But to make it calculate by Issue Count, you have to reconfigure the agile board to use Issue Count as estimation method (in Board Settings > Estimation). Another…

Hi @Lidia Elvira Gómez, Click the "..." in top-right corner and click Configure. Go to More Settings tab and select "Refresh cached data at next display", then click Save. If this does not help, please email support@stonikbyte.com and I will get back to you with extra steps. Danut.

Hi @Satish Dhamankar, Welcome to the Atlassian Community! Jira offers all you need for implementing and tracking continuous improvement projects. It is highly configurable and flexible, allowing you to define custom work items types (such as Initiative, Improvement, Action, etc), with specific fields/attributes and…

Hi @Lidia Elvira Gómez, Welcome to the Atlassian Community! This is a gadget provided by our app Great Gadgets for Jira. Not sure what could be wrong, but you could try checking the option Refresh cached data at next display from its More settings tab and see if it makes any difference. If this does not fix, please contact…

Hi @Jira Admin, Welcome to the Atlassian Community. For a “single document” report, my advice is to create a Jira dashboard or, even better, a Confluence page with all the necessary gadgets/macros that provide this information in real time. While both approaches allow you to centralize all the information in one place and…

Hi @Rishi, Welcome to the Atlassian Community! Filtering epics in Summary page of the project is not possible. An alternative would be to create a Jira dashboard with gadgets that are capable to display epic progress. Unfortunately the gadgets offer by Jira are pretty limited and do not provide a view similar to the one…

Hi @Scott Derderian, If you want to display data from GitHub in Jira dashboards, you can take a look at our DevOps Gadgets for Jira (Insights from GitHub & BB) app. It provides dashboard gadgets for viewing: * latest build status * recent commits * recent pipelines runs * recent pull requests It has the advantage of being…

Hi @Augu J N, MTTR (Mean Time To Resolution) is an average time, so by definition it is calculated for multiple issues. With automation, you can calculate and store the Time to Resolution for each issue, but I don't see a way to use it for calculating MTTR for a group of issues. A better solution would be to search for an…

Hi @Rachel, Welcome to the Atlassian Community. A Jira dashboard has the advantage of being easy to create and set-up, no data export outside of Jira is necessary, and the data displayed is in real-time. Jira does not offer so many dashboard gadgets for such type of stats, but you can add additional gadgets by searching…

Hi @Elia Kouruklis, Welcome to the Atlassian Community! I'm afraid Jira doesn't have anything like that. A possible solution would be to search for an app on Atlassian Marketplace. In case you want to try an app, you could get some kind of traffic lights by using the Issue Filter Formula gadget offered by our Great Gadgets…

Hi @Blair Zagata, Welcome to the Atlassian Commnity. In the Atlassian documentation (see https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/) you can see that the gadget "displays a difference chart of the work items created vs resolved over a given period". So, for a given day/week, it…

Hi @Richard Way, Not sure if this is possible to do in Plans. But WHY do you need this? If you need it for tracking progress across multiple teams (or across epics/initiatives/themes/features involving multiple teams), you could solve the problem by using an app from Atlassian Marketplace that is capable to generate…

Hi @Sara Bahrieh, Welcome to the Atlassian Community. Unfortunately, Jira doesn't provide reports or gadgets to track the sum of story points for a group of issues. You could try the method suggested by Bill, but that might not be so handy... Most likely you will need a plugin (app) from Atlassian Marketplace. If you want…

After opening a ticket with Atlassian Support, it was confirmed that this issue was caused by a problem in the Atlassian subscription workflow. In this case, the app subscription was marked as EXPIRED, which was not expected given that the app is free with the Jira Free plan (<10 users). However, since another app that is…

Licenses, trials, and app subscriptions are managed by Atlassian through the Atlassian Marketplace platform. Unfortunately, we, the app vendors, have no control over this part. We have encountered various cases where users were unable to install the app. As a solution, we asked them to open a ticket with Atlassian Sales…

Hi @Maria Jones, Welcome to the Atlassian Community! Why not using the Excel macro available in Confluence: * Open your CSV in Excel * Prepare the data to be displayed (e.g. a pivot table based on the raw CSV data) and save it as an Excel file * Upload the Excel file to your Confluence page * Add the Excel macro to the…

Hi @Dinakaran R, Not sure if if is possible to add age as a field, but in JQL you try queries like these: "Time to resolution" > 12h - for issues that took longer than 12h created > startOfDay(-10) - for issues with age > 10 days For something better, and if you want to try a plugin from Atlassian Marketplace, you can get…

Hi @Jewell Sutton, For effective stand-ups, I would recommend creating a Jira dashboard with all the necessary gadgets to display things like the task board, sprint summary, burndown/burnup chart, epic progress, other key figures and charts, plus project-specific information like the one you mentioned. Then, hold the…

Hi @Emil Naghiyev, The only solution I see is to completely remove those custom fields from your Jira instance (from Jira Admin > Issues > Fields > Custom Fields). But before you do that, make sure they are no longer used in projects. Danut.

Hi @Cristian Galeano, Parece que se trata de un error del gadget Team Velocity de nuestra app Great Gadgets. Si el problema persiste, contacta con support@stonikbyte.com para obtener ayuda. ¡Saludos! Danut,

Hi @Jeniffer Kamaraj, Yes, try this: timespent < 1h Danut.

Hi @gabriel.clarkson, Not sure why this happens. Maybe the issue was already in the done state (in QA status) when it was added to sprint and the board does not count it because you mapped QA status on its done column? You could eventually open a ticket with Atlassian Support to get this clarified; it is hard to…