Charlie Misonne Community Champion

Fist of all you should make sure the workflow transition from "under dvelopment" to "closed" adds a resolution value in a post function automatically or you can ask for it in a transition screen. In order to fix this particuar case you have several options: * reopen the issue and go through the steps again in order to have…

When did you buy the license? According to the message your license expired on 10/jun/2017 so you're not allowed to use a version newer than that date

Any chance your board filter only includes issues from specific statuses?

Hi Mark In which country are you located? You can find a list of Atlassian Partners on this page

Hi Jon * Can you check on the "Versions & licenses page if Jira Software is installed? (not only licensed) * Also check on the "Manage Add-ons" page if the application components are enabled by filtering for "Application Components" * Check your log files for any errors at the time of your startup. Some crucial parts might…

hmm apparently the add-on is not compatible with more recent versions of Jira anymore...

You can donwload a translation from https://translations.atlassian.com/ and upload it on the manage add-ons page in Jira. This language packs can be translated from that same website. You can also translate on-th-fly with this add-on Read more about it

Hi Tim I had this issue a while ago. I solved it by using Jira Service Desk's automation (not the automation for Jira add-on). You can configure it on the project configuration page under "automation". * WHEN* Issue Created * Status Changed * Comment is added * IF* Issue Matches: Type: Service Request * THEN* Edit Request…

Hi Roberto Atlassian does not support the IDE connectors anymore. See this blog post I have no experience with them myself, hopefully somone of the comminity will answer your message.

Hi Chris The installed software license is older than your license. You're not allowed to update your Jira instance without a valid license so you need to renew the license. You can find information about this issue on this page.

Alright thanks. I'll upvote ;)

Yes I thought about that. I wanted to make sure it's not supported first

ok thanks! That's what I did in the end

I would use the rest API as it is available by default You might have better reasons to use the JIRA CLI add-on though Documentation for transitions over REST is here The endpoint would be: https://<your-jira-url>/rest/api/latest/issue/

Hi Maryam If this is about full metaspace you don't have to worry about it. See KB article

Hi Marcin You can create a new project role called "read only" for example In the permissions scheme used by your project grant the "browse projects" permissions to this role. That should be the only one a read-only user needs Then in your project add the members to the the new read only role. And make sure that those…

One type per board but you can have multiple board types per project

Also: when you create a project with shared configuration you'll have to create the boards yourself. They will not be copied from the original project

The kanban / scrum type is defined on the boards. And you can have multiple boards of different types for a single project

You can make the comment field required by adding a validator on your transitions See this KB article

Hi Abraham When you create a project using the the "shared configuration" option Jira will reuse your configuration schemes. Removing the first project will not affect the other one. The configuration schemes are kept. You can view the project type (software / business / service desk) in several places: * from "projects"…

Same issue today on CentOS. Hardcoding the path in fisheyectl.sh solves it

Hi Michal Do you remember if this worked a the time? I need to upgrade a JIRA 6.2 instance and migrate from MySQL to Oracle 12c at the same time.

Hi Bruno. Thanks for your answer. We're looking at Netscaler integration

Do you mean cards on Agile Boards? You can change the color and add fields. Everything is on this page: https://confluence.atlassian.com/jirasoftwarecloud/customizing-cards-764478020.html

indeed, that's not enough. Main problem is getting a proper report of those logged times. Apparently Tempo Timesheets can do it but it only shows the start hour + amount of time. I would prefer start and end hour. Another plugin called ictime also collects the time span. I will evaluate both to see what fits my needs best.…

Hi Nathaniel I had the same issue a couple of months ago. Not sure it was related to a lost database connection... At the time it looked like a problem with attachment indexing. That's what the logs said. Did you check your logs? Restarting did solve the problem but it came back after a while. After a Confluence upgrade I…

a good reason for doing this in my case: we are calling the RES API to transition issues. The api needs the transition id's We have a test and a production environment of JIRA. You can imagine having the same transition id's in both environments is much more convenient

Hi Andy, Thanks for your quick response! Asked my nagios colleague. The sender is unique so I'll use "Nagios from: email regexp:" in the processor

thank you so much