Charlie Misonne Community Champion

Hi Max, Atlassian support can be reached on https://support.atlassian.com/contact/ Make sure you incude a support zip when you create the ticket or your log file in case you can't create a support zip. You could also try to describe your problem here on the Community but be aware that there is no guarantee in getting a…

Hi @Iván Aymi, welcome to the Atlassian Community, This is not something you can configure. In general URL's can not be configured in Atlassian Cloud (or even Data Center) products. Here is a related feature request: JSDCLOUD-1627 If you really need to include the name of the customer in the URL you could use a custom…

I'm afraid the Community will not organize screen share sessions. It's also not the best place for urgent incidents. Atlassian has a support channel for that: https://support.atlassian.com/contact/ But they will only support you in Atlassian related matters. And it seems like your systems was shut down for other reasons.…

Indeed you will have to check after the upgrade. Ideally you perform the upgrade on a test environment first and check whether everything works as expected before upgrading your production environment.

It depends: if you still want to use them I would not advise to perform the upgrade. Which plugins are incompatible? Because sometimes those are bundled Atlassian plugins and you should not care about them.

Hi Terence, welcome to the Atlassian Community. What kind of help do you need? Start with this documentation Upgrading Jira applications where you'll find an upgrade checklist, preparation steps and at the bottom of the page: procedures depenindg on your environment.

The system is going to power off now This definitely meens your server was purposefully stopped by someone or something (a script?). You can check last shutdowns with: last -x | less Perhaps you'll also find some useful information in /var/log/messages If the server running Jira is stopped of course the DB connections will…

Hi Shachar, welcome to the Atlassian Communit! Have you tried: "fixVersions")<span> </span>getFieldById( I had to look it up but that is used in the vendor's documentation on this page. 

Hi Sergio, Welcome to the Atlassian Community. Whilst I do not have that version of Confluence myself I searched Atlassian's issue tracker and I did not find a similar bug report: https://jira.atlassian.com/issues/ To raise a bug report you can contact Atlassian Support: https://support.atlassian.com/contact/ In the…

If you mean by CSV import. Yes, that's totally feasible. Largest number I've imported in 1 run was above 70K issues.

Well there is no single place to look in Jira. It could even be a script running on a server regularly. You could hope someone docmented this somewhere. First of all check for any apps that might do this in Jira. I'm thinking about ScriptRunner for example. This app would be the ideal candidate to achieve this. It has a…

Hi Sumukha, That's definitely not default behavior. Any chance someone in your company automated this with a plugin or a custom script? kind regards, Charlie

Hi Joana, Welcome to the Atlassian Community, A couple of fields support that out of the box but I'm afraid your "target end" date doesn't. There is a feature request for this: JRASERVER-30663 On advanced search reference you will find the changed operator. This one works with Assignee, Fix…

Hi Michael, I you feel your question was anwsered by my comments please accept the answer. We try to keep the Community up to date. This will help other community members when filtering questions. cheers, Charlie

Indeed no Cloud version for that one. And the server/DC apps are not compatible with the Cloud platform. I'm afraid there are no similar free apps on Cloud.

Hi Michael, welcome to the Atlassian Community! There is no upload button as stated on that documentation page. That's only for server and data center editions. You can't use the file upload method to install apps in Cloud applications. You should install the app via the "Find new apps" menu in Confluence Cloud. Is that…

You can use variables in Bamboo. Variables exist at several levels (global, build, project). See Bamboo variables. If you include "password" in the name of the variable the value will be encrypted in Bamboo's database. Unfrotunately varibales do not come with permissions so be careful at what level you define the variable…

Well indeed, that's definitely related. And not much to do about it apparently. You could contact support to make sure this is the issue you're dealing with .

Hi! Yes it is. Normally it is even installed by default since version 8.14. And it's compatbile for Jira 7.6 and newer. This can be read on Use the Jira Cloud Migration Assistant to migrate UPDATE: according the the Marketplace page it is compatible up to version 8.17.0 so perhaps Atlassian needs to update that page.

Well that's odd. Do you use an on premise / self managed email server? Perhaps something is wrong with its key chain? A missing intermediate certificate for example. To identify those types of issues I often the openssl command like: openssl s_client -connect <hostname>:<port> You can find similar websites on the we doing…

Hi Kees-Jan, I'm afraid you can't connect to a service using a self-signed or in-company CA certificate in Atlassian Cloud. This can be read on Configuring Jira applications to receive email from a POP or IMAP mail server. Are you able to replace your mail server's certificate signed by a public CA?

Hi Faisal, I'm afraid the Atlassian Community will not be able to help you with that missing email. You can contact Trello support on this page: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/. Ther's a form at the bottom of the page.

Normally you can use a Data Center trial as well. Just switch back to your own server license afterwards.

Do you get this for any issue and any status change? Or only status changes to a specific status? In this case check your workflow for any post functions that might cause errors. If you don't have anything like that configured I'd suggest to contact Atlassian support as mentioned on that error page.

I'd recommend using a temporary trial license. You can generate one via https://my.atlassian.com/license/evaluation On the error page there's a link "You can enter new license here". Their you can paste the trial license.

Ok. Your licenses was already expired before you ran the upgrade but you probably didn't notice it. On server versions you can use Jira with an expired license. Everything will work except for upgrades.

You will need to renew your license if you want to upgrade to a newer version of Jira. You can check your licenses on https://my.atlassian.com if they are tied to your email address.

Hi Vetri, I'm afraid it has been a while since I used Bamboo myself. I can't give you a clear answer immediately so I hope someone else can . I noticed you created another post for this new question here so that's…

Yes, you can add multiple AD's to Jira. To make some projects available for AD1 and others for AD2 you will have to use the user groups from your user directories. I'd recommend to use unique group names. Don't use jira-users in both AD's for example.

Hi Zachary, welcome to the Atlassian Community. So by 2 instances you mean 2 separate Jira's with other users, projects, jira issues, etc? And not just 2 nodes connecting to each other for high availability? Each license can be used for 1 instance only. This can also be found in the Atlassian License agreement. See quote…