Charlie Misonne Community Champion

Hi! Welcome to the Atlassian Community, Do you want to change the name of that button and text? I'm afraid that's not possible.

Hi Dominique, welcome to the Atlassian Community! Can you try this JQL query in you automation branch? summary ~ 'Anhang' and parent = {{issue.parent.key}} {{issue.key}} is a smart value and references the parent issue key from the issue triggering the rule. So if your new subtasks triggers the automation parent…

Hi @Cloud Licensing So you are going to upgrade from 6.15.2 to the latest 7.x version? There is a chance you need to update the troubleshooting and support app before you see the option you're talking about. See Pre-upgrade planning tool 

Hi! Were you able to resolve your issue in the meantime? If so, please post the solution here so it can help others in the future :-) If you didn't: are you sure you configured the database according to the requirements mentioned on Database Setup for PostgreSQL. Check the collation en character encoding especially.

Did you allow traffic to the domain names mentioned on IP addresses and domains for Atlassian cloud products / too? I think you need to whitelist the domains and IP's

Hi Elizabeth! I had to look up what a breakfast taco looks like. Apparently it's not just a taco with chocolate spread. I performed several server to cloud migrations for our customers recently and I'm still working on another one. Every single company was triggered to move to Atlassian Cloud after Atlassian's announcement…

I used the atlassian-xml-cleaner.jar for similar encoding issues many times before too. XML exports/ restores are very error prone in my experience. Unfortunately.

Or if you have a premium plan you could use a sandbox. https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/

The FAQ that has been mentioned in other answers is indeed interesting. But I'd like to pinpoint 1 item from it: Free cloud migration trials You can use Confluence/ Jira cloud for free until your server license expires and this with a maximum of 12 months. Note: this is not the case for apps. Cloud apps can be trialed for…

Thanks for this video! I have to agree with with @Michael AndolfattoMigrating large instances with a site import is very error prone.

Hi @Valiantys BV The JSW and Crowd licenses are not tied together. If they upgrade their JSW license Crowd will still work. You might be confusing this with the apps licensing model where each app must match the base product's user tier. This is not necessary for Crowd. Of course Crowd will not able to manage more users…

Hi Judy, I'm afraid the Atlassian Community is not a better place to ask for refunds compared to Atlassian support. How many days ago did you create you support request? And I assume you used the Contact Support option on https://trello.com/contact#/?

Hi @Ralf Thmas If this answer solved your question please mark it as accepted. This way we can keep the community nice and tidy :-) Cheers! Charlie

Hello! I'm not new to Jira but I'm still introducing myself :-) Atlassian and its third party app developers are continuously adding features so some part of Jira is always new for anyone. Even with years of experience. I discovered Jira 8 years ago on my first job as a QA engineer. 2 years later I became an Atlassian…

Agreed about that spam thing! That checkbox at the bottom of the screen should be disabled by default ideally. But I always double check :-)

Hi Scott, If jira-users is a local group in Jira I don't see how you would add users to that group via AD. I'm assuming you are using the "read only with local group" options which allows you to add the synced users to Jira groups? In the directory configuration there is a setting "Default Group Memberships" where you can…

Hi Bruce, Couple of questions to troubleshoot this: * Are you using manual the file upload method or the install button? * Did you check your Confluence logs for any errors? * Does it work for other plugins?

Hi Ludmila, welcome to the Atlassian Community. To be honest I have no idea but I found a fork for CentOS7 while yours seems to be for CentOS6. Perhaps the error is related to a mismatch in OS versions. https://github.com/ferstl/cwdapache-rhel7

Hi, welcome the the Atlassian Community! How many licenses you need really depends on your company and the setup but here are a few pointers: * If you plan to use Jira Service Management with a customer portal the users who access Jira via the customer portal only do not need a license. Only users acting as agents on the…

Hi Julia, Thanks, I totally forgot about this question I posted and figured it out myself in the meantime. But indeed SYSTEM is one of the selectors I was looking for.

Hi Scott, There is nothing to configure in the UI. The DB connection is configured in a single location: the dbconfig.xml :-)

Hi Jens, Thanks for the update! I'm glad you found the bug report because I didn't. The bug likely exists in Data Center as well I'm afraid.

(Didn't mean to create a new answer, sorry!) No premium is also Bitbucket Cloud and it can not connect with remote storage. If you want to install Bitbucket on you own infrastructure there is only 1 option and that is Bitbucket Data Center. But it that case you'll have to manage upgrades and maintenance yourself.

Ok I get it now. If you want to use the repository import Bitbucket Cloud will need access to your server indeed. My first answer has the URL to the page with Atlassian's IP addresses you could whitelist. But to be honest I would just do a {{git push <remote_url> --all}} to push all the branches to Bitbucket Cloud

Hi Robert, If you want to store your current GIT repo in Bitbucket Cloud: yes you need to import the repo into Bitbucket Cloud. There is no way to use Bitbucket Cloud with "remote" storage on your own infrastructure if that's what you were wondering. I'm not sure what you mean with "under VPN" but you have to know…

Well if you performed the site restore from the XML and there were no errors but you do not see any tickekts I suggest you contact Atlassian support: there is a separate category for migrations and Atlassian will guide you through it. There is not much the Atlassian Community can do to troubleshoot a failed import without…

According to the documentation it is not because the oldest version it mentions is 4.x.x But 2.8.x probably contains a lot of other vulnerabilities after more than 13 years so I would strongly recommend to upgrade that instance.

That's odd because I do'nt think dates are stored in this format in the XML. Are you sure those are warnings from the XML import and not the CSV import you tried earlier? The xml import should be performed via settings -> system -> restore system

Did you get any errors during the XML import?

Hi, Welcome to the Atlassian Community! The Cloud Migration Assistant app does not support Jira Service Management (formerly Service Desk) projects indeed. If you want to migrate your instance including that JSM project you will have to use the site export/ import method via XML. In order to choose your migration method I…