Charlie Misonne Community Champion

According to a production manager from Atlassian there is no ETA for it. Only thing you can do is vote and watch this feature request: JRACLOUD-63281

Hi Paul, I understand moving to Atlassian Cloud can be time consuming and therefore expensing. If your environment is highly customized with a lot of plugins, third party integrations, scripting, etc. moving to Atlassian Cloud must be prepared carefully and without rush. Whether your cost will be double is difficult to say…

You're welcome. Please mark the answer as accepted if it answered your question. About the reports: users can only see tickets they created themselves or that were shared with them. There are no actual reports on the portal. For that they need to an actual Jira license. Perhaps you can find another plugin that meets your…

Hi @Mariusz Mika, welcome to the Atlassian Community! The answer to both questions is no, I'm sorry. Created issues are not editable via the portal. The customer will have to add a comment to ask for a priority raise. You can also add a transition that will be usable on the portal called "escalate" or something similar and…

Oh indeed. When you open the organization you can remove it from the project or delete it from Jira. The recyle bin I mentioned will only remove it from the project. Glad you found it!

Hi @Nickson Chan I don't think this is the correct channel to request an account for your colleague. This is the Atlassian Community where general questions are asked. The community can not access the Jira environment you are working on. You should probably reach out to your internal helpdesk or a Jira admin working for…

This can not be done with regular Jira custom fields. But Jira Service Management has a feature called Forms. Within a form you can create dynamic fields. The fields in the forms can also be linked to actual Jira fields if you need them in your search queries for example.…

First make sure you can raise a ticket on behalf of someone else via the actual Jira form. Does that work? You should see a Raise this request on behalf of field on the Jira form (this is the reporter field) This will only be visible if the user creating the ticket has the modify reporter permission in the project. If that…

Is the recyle bin icon not working for you? Or am I misunderstanding your question... For the other question: I don't think there is a way to list all cross projects organizations.

Hi Steven, I'm afraid this is a system-wide setting that can be controlled by setting the jira.date.picker.javascript.format. Here is an overview of notations in case you want to change the setting. If your users are confused by the date format I recommend the ISO 8601 which is: year-month-day. The chance of mixing up…

I have no experience with PowerAutomate. But you can add customers with the REST API indeed. Here is the documentation: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

Hi Justine, welcome to the Atlassian Community! Did you also check the global permissions in Jira? There is a permission called Browse users and groups. Users need this permission in order to "view" other users in dropdown lists, when mentioning, etc...

Hi Eric, Thanks for your suggestion. I actually got an error along the lines of: add operation is not supported. I also double checked using the /editmeta endpoint and here is the result: https://<xxx>.atlassian.net/rest/api/3/issue/TSD-530/editmeta "customfield_10036": { "required": false, "schema": { "type": "array",…

Hi @himaja Have you tried "filter A" and filter = "filter B"? I'm not sure if this will provide the expected result. If it doesn't create a new question for this. You'll have more chance to get an answer.

Simple and smart solution. Merci! I still wonder why the conditional logic does not work but I won't spend any extra time on it.

Hi John, I'm afraid you need to use your username. It's not ideal but it's how Atlassian implemented this.

Hi John, Personal Access Tokens are available since Jira 8.14 so it will depend on your Jira version if you can use them. More info can be found on Using Personal Access Tokens 

Hi Darryl, Thanks, I voted for the feature request. I really hope the integration between both solutions will be improved more and more soon. kind regards, Charlie

If you goal is to move one Jira instance to another and shut down the original instance when you're done you can use the same license in both. If you need to keep both instances live after the migration for production purposes you need a separate license. Note: every commercial Jira license also comes with a developer…

Hi Johnny, Did you file a bug report for this? I'm hitting the same issue in an "for epic" branch. The workaround will not work in my case.

This is the answer! Thank you :-)

Hi @patrickmsieber Welcome to the Atlassian Community! Well the error says exactly what's going on: 2 different users can not have the same SSH key. There is no way around that. So you will have to create another one for your personal account or use https with username/password authentication instead of ssh.

Hi @Igor Kryvyi Welcome to the Atlassian Community! Atlassian publishes upcoming changes every week on this blog. Your users can watch the blog. Or you could share it with your users regularly yourself. You can also chose to put your intance in the bundled release track if you have an enterprise or premium subscription. In…

What kind of board are you using? A Kanban or Scrum board? Or a team-managed board? Kanban/scrum boards have a filter defining which issues are being displayed on your board. It is configured via the settings of the board. See Configure filters. You need the correct permissions to access the board settings.

Hi @Saddan Hussain You can do that via the Subscribers settings. * Open you statuspage mangement page (manage.statuspage.io) * Go to subscribers * Click Options in the top rigt corner and choose settings * Here you can uncheck the options. The button should disappear

Me reading this in march.

Thanks for sharing this @Gary Blower (Clearvision) When using the new integration their should be an option to disable the out of the box integration for alerts. Let's hope things will improve indeed.

@Gary Blower (Clearvision) With the new integration: when an alert is automaticaly created from a JSM incident: do you also get double alerts in OpsGenie? 1 from the new integration and 1 from the "standard" integration that is enabled when using the bundled OpsGenie that comes with JSM?

I can confirm JMWE does have a linked issues validator. Here is the documentation about it.

Hi Esther, * This depends on your definition of Configuration Management vs. Asset Management and what you want to do exactly. Can you elaborate? In my opinion Insight can be used as both. Perhaps this article will be helpful to you: Guide to configuration management databases (CMDBs) It is an article by Atlassian…