Charlie Misonne Community Champion

Hi Benjamin Any chance you have conditions on some of the status transitions?

Hi Another question: did you stop the existing Confluence instance when performing the upgrade? I suggest you contact Atlassian support and provide them more log files.

try adding this to the end of your url: &fields=attachment

I don't think the error is related to your java installation. the error is: java.lang.RuntimeException: java.io.IOException: write failed This can be caused by multiple things so it's difficult to say what's going on. A few things to check: * Is the disk not full? * Does Confluence have the correct permissions to write to…

that's right! You can change it easily with: git remote set-url origin ssh://git@bitbucket.org/setdevs/setonline.git I'm not 100% sure of that git ssh url in my example but you can check it easily on Bitbucket. Under the clone button you should have two options: ssh and https

Luckily you can. See this documentation. Basically you have to go to your dashboard / homepage and check content under Recently worked on. For confluence cloud that would be under: <your-confluence-url>/wiki/my/recent-work I hope you find your lost page!

What is the url of your git remote on your ubuntu server? Please check if it is an ssh:// or http:// url. You can check it with: git remote -v If it's http it is not using your ssh key and you have to change your remote url. Another possibility is that your ssh key is password protected.

Hi @NEWNEW Please be aware this is not Atlassian Support. And Atlassian Support will not help you with your custom scripts. This is a public community. Changing that import was a start. You need to adapt other parts as well. Here is a code snippet that works for me. It gets each group in your custom field (assuming it is a…

Hi @Ramji What I understand from your question: Based on a JQL query you want to retrieve attachment details from all issues in that query. Your problem is that not all returned issues have attachment details in the json. Is that correct? Can you post you jql query and REST call here? Make sure you check the REST API…

I think you should use import com.atlassian.crowd.embedded.api.Group; group.getUsers() will not work. You can use the UserUtil.getAllUsersInGroupNames(...) See com.atlassian.jira.user.util.UserUtil:

Apparenlty there is a MultikeyMap but I have absolutely no experience with it. http://www.tothenew.com/blog/multikeymap-nested-maps-solution/

yes indeed

That depends on the customer permissions setting of your project. Jira will only create user accounts automatically when you selected Anyone can email the service desk or raise a request in the portal. See this documentation page.

@Alvinglad it was resolved!

So it was working a couple of hours ago but now it doesn't? Issue Udpated is the correct event to use. Have you selected your project in the Project Key picker?

Ok, so there is a difference between: * emails not catched by the mail handler * rejected emails Returning to the original question: when an email does not end in creating a support request (for example, because the sender is not allowed to create request), what happens to the email? The email will be deleted in case it…

@Alexis Robert@Manon Soubies-Camy I'm surprised. That information is new to me. I've been working on several Jira instances and in my experience emails are deleted from the mailbox. I must be missing some configuration or I misunderstand the part Manon is quoting from the documentation. Take a look at those screenshots. I…

The email will be deleted from the mail server. You can configure a mail rule in your mail client where you copy every incoming mail from the inbox the a separate folder. This way all emails will be kept. Of course even emails that are created as a ticket successfully will remain in that folder. So it's not an ideal…

You're welcome @Alvin!

Hi @Joris Schellekens Yes of course. You can switch to annual payments: https://www.atlassian.com/licensing/cloud#managingyourannualsubscription-2 You can also buy the licenses from an Atlassian Partner. You might even get a discount on the official Atlassian price listing or ask for prices in EUR. My company can help you…

Hi @Fr0zt Does that mean increasing the plugin timeout solved a part of your problem? I remember it can take quite some time after the "Driver Version is..." log entry. I had an instance where this took 20min. After that I got: JIRA database startup checks completed successfully. See this Community Question as well. You…

That error means the component is null. On your issue: do you selected a value for Affected Service? And does Component1 and Component2 exist in your project? It's probably safer if you put the assignment part in your if: log.debug(component) if (component) { componentManager.updateIssueProjectComponents(issue,…

Hi Alvin Assigning an issue with a script is more complex. Jira needs to check whether the assignment is valid. Therefore you have to use th issueService. Replace your issue.setAssignee line with: def issueService = ComponentAccessor.getIssueService() def user = component.componentLead def currentUser =…

Hi Ronald Looking at your log snippet it's probably a database issue. Any chance you are on MySQL? Take a look at this knowledge base article and try the different resolutions.

Hi Christian The link you are referring to is only applicable to Jira Cloud. As you are on a local installation you must be on a server instance. I'm not aware of any deprecation of authentication methods for Jira Server. Please check out this documentation page. Basic auth should work fine

Are you using a trial license? In that case Confluence will be read-only when it expires.

Hi Nathan When importing Cloud to Server a sysadmin account was created with a password. I suggest you change this password immediately because anyone could login on your instance as you posted the link here. (I removed the link from your post) Please find the credentials on this page. Your users will have to change their…

I found a suggestion in Atlassian's issue tracker about it: https://jira.atlassian.com/browse/JSDSERVER-5196 Apparently agents will not be included on the customer list. * If you don't have a lot of agents you could create a saved filter for each one. * Or you could create a "2 dimensional" gadget" on a dashboard with…

Do you mean the agents are not listed on the "customer list" page? Or are they listed but there tickets are not under "open requests" and "closed requests"? Try adding the agents to the customers roles on the "users and roles" page. Maybe that helps

That's odd. Any chance some automation or script is triggered as soon as you provide a value for Fix Version? I'm thinking about add-ons like Automation For Jira and Script Runner (script listeners). Maybe your Jira Admin know more about it.