Charlie Misonne Community Champion

So you have this flow: service project ticket -> epic -> child ticket You can add a link to the epic in the project ticket because the project tickets triggers your automation rule to create the epic. So the project ticket is accessible via the automarion rules. That's how I assume you did it. And the creation of the child…

Verify your firewall configurations. I'm not a network expert myself. There are many ways to configure firewalls, best would be to talk to your network/ firewall admin if you have one.

Hi @Zed Saeed The property you shared in your questions is the broker URI while the error is related to MySQL. Your database is MySQL right? What is your hibernate.connection.url property? You'll need to add useSSL=false in there assuming your MySQL does not require SSL. Use true if if it does require it of course. Here is…

Luckily this is not Stack Exchange where you have to earn point before being able to post an answer. Even newbies can have tons or experience already or come up with decent answers.

"Failed to connect to jira.apps.com port 443: Connection timed out" This means the Jira server is not able to reach the Jira URL. The DNS is resolved but the port does not seem to be accessible. It's most likely a firewall issue between your Jira server and the Apache reverse proxy server. I assume both run on different…

ok! Things I encountered in the past but that are also mentioned in the article: * If your SSL certificate is self-signed you will have to import it in the java truststore (cacerts) * Make sure Jira URL is reachable from the server (you already told me DNS is OK, but can it be accessed over http?) Try curl -L -v…

hmm ok. Something else I've seen is that the Jira server can not resolve its own URL. what does nslookup jira.apps.com give you on the server? If it can't find the (correct) IP address you can point jira.apps.com to 127.0.0.1 in the hostfile. Other than that: do you see some gadget titles with __MSG__ ? In that case I can…

glad I could help!

Hi @Jira-User In your server.xml did you specify scheme="https"? An example can be found on https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html And does your base URL in Jira contains https?

Hi @baqir.ali What are your struggling with exactly? {{sprint.startDate}} and {{sprint.endDate}} are valid smart values. Perhaps you want to format the dates in a user friendly way? Here is some documentation about that: * https://support.atlassian.com/cloud-automation/docs/examples-of-using-smart-values-with-dates/ *…

Hi @Adrian Joshua P. Dela Cruz You can create a new custom field like escalation allowed: yes/no. With an automation rule you can automatically set it to yes after 6 days. For that I would use a scheduled trigger that runs once a day with a JQL filter like: updated < -6d Add a condition on the workflow transition that…

PDF is a file type that is meant to save documents by keeping the format. It is useful to print/ transfer files. PDFs can generally not be edited or converted back to the orginal format. Yes, there are some conversion tools but the possibilities are quite limited because PDFs are not meant to do that. I'm afraid converting…

I'm sorry, option 2 is not valid. I was confused but it only returns 1 option of the custom field where the ID is the ID of the option. So not what you are looking for. I guess you'll have to go with option 1 :-)

Try this API endpoint: Option 1 https://<your-tenant>.atlassian.net/rest/api/2/jql/autocompletedata/suggestions?fieldName=<field name> It will return the list of possible values for the field. These are the same values you'll see in the JQL autocomplete suggestions. Documentation…

@Mikael Sandberg indeed your link is the one to use The info other markdown link does not work for Jira automation.

glad I could help!

I assume you are using the Lookup issues task to fetch the issues? You could use an if/ else condition where you check for any results returned by the lookup issues action: {{lookupIssues.size}} > 0 Like this: Then you can configure the send mail actions depending on the outcome:

Here is an article describing multiple possible causes for your issue: https://confluence.atlassian.com/bitbucketserverkb/bitbucket-datacenter-showing-error-springmvc-dispatcher-could-not-be-started-while-starting-up-779171477.html If this is a fresh install it is likely that the user running Bitbucket does not have…

Hi Wendy, Personally I like the Exalate. It offers a lot of flexibility via it's scripting engine. I do not have experience with other syncing plugins for Azure Devops but I'm sure there are others on the marketplace. Something to keep in mind: with syncing plugins in general you need the plugin on both ends (Jira and…

Hi Ibrahim, You don't write code in Jire generally unless you create your own pluign or use a plugin like scriptrunner that allows you to write some code. But even with a plugin you won't be able to hide a field. You can only hide fields for certain projects or issues types by using a field configuration screen or by not…

I'm sorry. For some reason I thought you were on Cloud. I don't think there is anything similar of on premise solutions.

Hi Bert, Thanks for bringing this topic back up. In the meantime my feature request has been resolved and the project lead is available via expressions according to the documentation. https://developer.atlassian.com/cloud/jira/platform/jira-expressions-type-reference/#project I haven't tested it to be honest.

Definitely something to consider. There are pros and cons to have them as separate statuses. The donwside of the statuses is your workflow gets more complex. In my experience people like moving things around on a board, it is very easy and visual compared to editing a field. Following this idea you could have 1 field named…

https://help.zscaler.com/zia/policy-reasons tells me this about "Custom reputation block": The destination in the request is part of your Blocked Malicious URLs list and the transaction was blocked.See https://help.zscaler.com/zia/policy-reasons Any chance your admins put bitbucket.org on a list of malicious URLs? Know…

Hello @Aswathi D What kind of issues are you looking for? You can het in touch with Tempo Support: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 I could not find a public issue tracker with known bugs. Tempo has a status page: https://status.tempo.io/ But it is not relevant…

Hello Julie, I looked that up for you and my conclusing is that Trello's data residency is in the US. See Trello and GDPR - Our Commitment to Data Privacy. For Jira there is a guaranteed European data residency but not for Trello apparenlty.

Hi @mohammedafzal The content of Confluence pages can be quite complex. It does not only contain flat text but also macros, formatting details, layouting, ... If you expect the API to return only the text and nothing else I'm afraid it has not been foreseen in the API. Here is a suggestion: try using the new v2 API. You…

Hi @青山 明 What's your issue with using lookupobjects? lookupObjects should return the list of results. You can then loop over the results or if there is only 1 result use is directly. There is some information on https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

Hi @niajkhan Your IT team tells you: "suspicious content was detected in the website URL". Do they have more details about what it suspicious exactly? They probably need to whitelist/ allow Bitbucket in you company network. Not much the Atlassian Community or Atlassian can do about it I'm afraid.

Hi @Büşra Öztürk Are you using Advanced Roadmaps? It is included by defautl in Jira Software premium and does allow you to assing items to Teams. The idea is to assing items to teams in an early stage and assign to an individual users later on. See Assigning work to teams. If you want it in Jira without Advanced Roadmaps…