Harshit Grover_6rubg7 Success Champion

Hi @Abbas Hassoun , Could you please confirm if you are trying to setup email handler or trying to add an user with external email id ? Regards, Harshit

Hi @Jon Labat , You can use a JQL filter to select specific issues and fields, then export the results to Excel. Make sure you use CSV (My Defaults) option in the export section of the issue navigator. Post that , you can use Excel macros or templates to format the data into your desired table layout and then convert the…

Hi @Eitzaz Haider , Yes, seems like an intermittent issue. You can raise a concern with Atlassian Team regarding this by following : https://support.atlassian.com/contact/#/ Regards, Harshit

Hi @Kaysaff Tal , * Make sure you have configure the Plan Issue Sources correctly. (like boards, filters, or projects) include all the child issues of the epics you want.) * Check the hierarchy levels and ensure that the plan includes levels for child issues (e.g., stories, tasks, and sub-tasks or Epic>Story>Sub-Tasks) . *…

Hi @Lisa Downing , Welcome to community! * Could you check whether your email client has some rules moving the notifications to other folders/junk? * Any email organizational policy blocking you to receive these emails? * Tested with other users in your team? Regards, Harshit 

Hi @Niamh Hogan , I guess the issue might be with the pasting format, once copied , please use Ctrl+Shift+V to paste on the destination . This shortcut will be paste the content in the copied format. Regards, Harshit

Hi @Anderson Sant_Anna Jira doesn't natively support hierarchical queries to check the statuses of subtasks directly relative to their parent. However, you can achieve your desired outcome using these approaches: If you have access to plugins like ScriptRunner, you can create a JQL query that includes logic for subtasks.…

Hi @Robert Kingston , You can change the Reporter of the ticket which is created, change it from your team member to the original reporter. And then when you click on reply to customer, response will be delivered to the customer. Regards, Harshit

Hi @AbdulRahman AlShaar , You can reachout to your Site Admin or System Admin regarding this. They will be able to provide you relevant access. Regards, Harshit

Hi @Anderson Sant_Anna , The "timespent" field in Jira does indeed not support the CHANGED function, which limits tracking changes directly in JQL. However, you might be able to achieve this through a workaround : Custom field and Automation : You can use Jira Automation to track updates to the timespent field by…

Hi @Vimali , In Jira Cloud, to retrieve issues with more than one label using jQuery, you can make use of Jira's REST API. The basic approach involves: * Making an API call to search for issues. * Filtering the results based on the number of labels. Here’s how you can do this with jQuery: $(document).ready(function () {…

@SandeepSingh R Please share an error snaphsot.

Hi @SandeepSingh R , Are you using JSM Project ? If yes, then please follow the below article to know how you can add a approval step in the workflow : https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ Regards, Harshit

Hi @Visola Gjeka , If the solution worked for you, would you mind marking it as the accepted answer? This helps others who may have the same issue find the solution more easily. Regards, Harshit

@TRẦN THỊ KIM THOA - ITC - CTO Office - IT Project Management Executive If the solution worked for you, would you mind marking it as the accepted answer? This helps others who may have the same issue find the solution more easily. Regards, Harshit

@TRẦN THỊ KIM THOA - ITC - CTO Office - IT Project Management Executive To map Issue Type Screen Scheme, you have to perform following steps : Project Settings > Screens> Click On Actions Button > Use a Different Scheme > From Drop-Down Select the Issue Type Screen Scheme that you want to associate with the project > Save…

@Lance Li Just tested this approach at my end and this works : Description is a system field where you can create Context. You can do the same and add a context with the Default Value for Description field. Setting>Issue>System Field>Click on .... besides the Description field > Click Context and Default Values > Add…

Hi @Lance Li , This would be possible through "Behaviours" in Script Runner. Please confirm if you have a Script Runner plugin as well. Follow below to know more : https://docs.adaptavist.com/sr4js/6.37.0/features/behaviours Regards, Harshit

Hi @TRẦN THỊ KIM THOA - ITC - CTO Office - IT Project Management Executive , You have to map Issue Type and Issue Type Screen Scheme to the Project not to each other. Please follow the below article to know more : https://support.atlassian.com/jira-cloud-administration/docs/associate-issue-types-with-projects/…

@Sampath Kotagi Please get in touch with your Project admin to check whether you have the ‘View Report’ permission or not. Regards, Harshit Grover

Hi @Sampath Kotagi , What kind of access do you have of your Project ? If possible, could you also share the snapshot for the same. Regards, Harshit Grover

Hi @Jessie Alder , You cannot migrate a board between free-tier accounts, because boards are tied to the projects and data in a specific Jira site. However, you can replicate the board in another account by following these steps: * Go to the Board in Project > Navigate to Filters > Click JQL > Search for issues using its…

Hi @Stacey E. Kimmel-Smith , Please follow below article to know how to configure Virtual Agent : https://support.atlassian.com/jira-service-management-cloud/docs/about-the-virtual-agent/ Regards, Harshit

Hi @Seth Bracey In Jira Service Management (JSM) Cloud, after creating a form, You have to link the Form to a Request Type Go to Project Settings > Request Types. Choose the request type where you'd like to attach the form. In the request type settings, look for the Forms section and add the form you just created. Then…

@Teri Yeargin In the Issue Navigator, if you select JQL that would be your advanced search. You won't need admin rights for this. Follow the below article to know more : https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/ Regards, Harshit Grover

Hi @Mathew Lederman , Could you please share the error snapshot? Regards, Harshit Grover

Hi @Rino Lopez , Have you configured the email handler for your Project in JSM ? Follow below article to learn more : https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html Regards, Harshit

Hi @Teri Yeargin , Yes, this can be achieved through Issue Navigator : Go to Filters > Advanced issue search Use JQL (Jira Query Language) to query issues that have been reassigned with time scope. For example: assignee CHANGED AFTER startOfMonth() Save the filter and use the same filter in the Filter result gadget…

Could you share the error snapshot they are facing ? Regards, Harshit

Hi Judy, If SLA continuity is critical and the processes for Project A and B are closely tied, consider keeping one project. However, one of the workaround would be using automation to update SLA timers. Automation Rule in Project A: * Set up an automation rule in Project A to add a timestamp or custom field value (e.g.,…