Rafael Meira_bepskb Atlassian Team

Hey Mikhales! Happy to help 😉 It is possible to integrate Zabbix with StatusPage.io using the StatusPage.io API and the Zabbix API. To integrate Zabbix with StatusPage.io, you can use the StatusPage.io API to create and update incidents in your StatusPage.io page based on the status of your Zabbix monitored systems. This…

Hey Bartbehage, My name is Rafa with the Statuspage support. To visually backfill an incident in Statuspage, you will need to use the Statuspage API to update the incident status. Here is an example of how to do this using cURL: * First, make sure you have the incident ID of the incident that you want to backfill. You can…

Hello there Panagiotis! Happy to help :) Rafa here from the Statuspage support. Yes, Elastic uses the product Statuspage, I could not find anything related to Elastic having integration available with Statuspage, unfortunately. Could you check on their side if you could find any useful information on this matter? Best, Rafa

Hey Abraham, I would highlight we have a few ways to create incidents, we have the manual and the automatic way, and I will link both documentation with the steps for you. Manually Automatically Best, Rafa

Hey Carina! My name is Rafa from the Technical Support Team! I am so sorry for this inconvenience, the need to create tickets every time in order to change the PO. I have talked to our billing team and this is a topic handled by our Account Receivable, it would be great if you could create a formal ticket with our…

Hey Amjid, To see the history add/uptime on a desktop device in a browser should work perfectly, it would be great if you could maybe open a direct ticket with our support at Support so we could understand if this is a browser issue on your side or something on our side. Best, Rafa

Hi, Olena! Thank you for your questions. The following are the docs for Java API for Jira: https://developer.atlassian.com/server/jira/platform/java-apis/ We also have the following guide which will guide you to create a sample…

Hey Nicki, thank you for all your explanation and also to put yourself already for the Feature Request. Unfortunately, we don't have these features adjusted as you currently want, which is why we the feature request was indeed opened. Once we have more information/updates you will receive a notification as you are already…

Hey Chinmaya! Thank you for your question. Have you tried to add a responder to an alert? You can have the owners as the responder - I will send the documentation here below and another document about escalating scenarios. https://support.atlassian.com/opsgenie/docs/add-a-responder-to-an-alert/…

Hey Dragan, Within your Statuspage organization, you create as many public/private/audience-specific pages within it as you'd like. When logged into manage.statuspage.io you select the page in the top left to open a drop-down to navigate between your organization's pages and add another page. I will send below a few links…

Hey Kunwar, How are you? Rafa here from the Statuspage support, I will send you a few directions for you to test your side, in case you still have issues, I recommend opening a ticket with our support team for a proper case review and support :) Have you followed this link for the API…

Hey Joseph, Thank you for your question - I will try to answer in a short way, if I don't make sense, please tell me :) So, Statuspage works as it gets updated, from a component manually created or a third-party one. Let's say your page is active and you have 5 components working, these components will continue to work…

Hey Juliana, :) did you see my message?

Hey Juliana, how are you? I am from the Opsgenie Tech team :) Do you speak Portuguese? So, we have received a few cases related to the same issue you have described, the solution is normally on the phone company's side, something related to the Android settings or updates. I would recommend you run the latest update and…

Hey, Lucy! How are you? Happy to help! I will post you our formal answer here with a few documentation links in case you have further questions. "Yes, but you're required to send your API key as an Authorization header in requests that you make to the Status API. This is intentional because otherwise, people would be able…

Hey Ibertrand! iPhone normally has issues related to volume or settings that can be easily resolved, but we would need to troubleshoot it. Steps - I would suggest trying fixes like checking the volume and turning off Focus, Do Not Disturb, or Silent mode - After that - Consider restarting your phone or having it serviced…

Hey Evgenii, Happy to help! Thank you for your questions. I would need more information from you in order to access your account and understand the issues and answer you properly your question #1 and #2 I would suggest you open a ticket with the Opsgenie team, so we could get access to your account and test it, could it…

Hey Jort, how are you? Rafa here from the Statuspage support. Great question! We currently do not have this feature to translate emails as well. Please note, that we're using a 3rd party app called Localize.js and currently, it's not permitting the requested functionality.…

Very helpful... Thank you 

Hey Matt, Rafa here with the Statuspage support. Thank you for your questions. There is not a max number of users that can access an incident, although if your page is "Private", then up to 4000 (4thousand) can access it at once since that is the limit, if it's public, then basically it is unlimited. Let me know if you…

Hello, Rafa here with the Statuspage Support. We have addressed this issue on the ticket that was closed yesterday. https://getsupport.atlassian.com/browse/SPSP-27527 Could I still be of any assistance on this topic? Best,

Hey Vijay, happy to help! Rafa here. The only way to get components to get automated for up or down is for the email subject to have the word "DOWN" go down and the word "UP" go up - So if AWS Cloudwatch Synthetics doesn't contain the words above, it won't work. On your screenshot under the ignore message it says - show…

Hey Miguel, You're welcome! I see that you opened ticket SPSP-27264. I will follow up on this ticket as well and add any information necessary there. Regards,

Hello Miguel, How's going? I believe you have to use the custom status embed, the default one is very bare bones. In case I find more information I will post it here for you.