Valerie Knapp_dpp5c6 Expert

Hi @Khai Ha , thanks for your post. To do this, you'll need to create a few custom fields. First, you need to track when the issue transitions to In review. So the trigger is the transition to In review then you need an action to update the field transition date in review with the value {{now}} Then, you need another…

Hi @Roberta Bortolotti , thanks for your post. I checked the documentation https://appfire.atlassian.net/wiki/spaces/CDMC/pages/657363359/Transitions but I didn't see if you can change the transition labels. This might be a question for the vendor, which you can ask…

Hi @Brianne Castro , welcome to the Atlassian Community and thanks for your question. While something might be possible with an automation, please check out the automation library…

Hi @Olivia Medina , welcome to the Atlassian Community and thanks for your post. Is there any particular reason why you have to have different subtask types for each standard issue type? Or could you just use the same subtask type and avoid to have to do this configuration? Best wishes 

Hi @Ellen Gruebbeling , thanks for your post. It sounds like you've already investigated this pretty thoroughly. I think it's time to open a support ticket https://support.atlassian.com/contact/ Best wishes

Hi @Camille d'Abreu , welcome to the Atlassian Community and thanks for you question. Please check out the documentation about moving product data - https://support.atlassian.com/organization-administration/docs/copy-product-data/ You can also reference this page, which can help you decide how to organise your…

Hi @Jess Pfisterer , thanks for your post. Unfortunately, labels don't work that way. They are thought to be created and used by everyone in the instance. You should be able however, if you create a custom workflow for your custom issue type to restrict the creation to a specific group. You can create a group of users…

Hi @Jeanne Schock , thanks for your post. I also noticed this today. I don't see anything about this in the documentation about how to delete https://support.atlassian.com/jira-software-cloud/docs/delete-an-issue-from-your-list/ I'm going to escalate this post to Atlassian Support to see what they say Cheers

Hi @Natalie Keane , thanks for your reply. User admins are different because, as the name suggests, you can manage users but not the product of Jira. A product admin in Jira can see the menu I indicated in my screen, where you should be able to create custom fields, modify workflows, etc. You don't have to be an org admin…

Hi @Xavier , welcome to the Atlassian Community and thanks for your post. What you have described should be achievable by modifying the project permissions here You would need to remove the Service Project Customer - Portal Access from the permissions to create / edit comments. Please can you try this and let us know if it…

Hi @Sam Terezakis , thanks for the screens. I have done a little searching and I think you might be encountering this problem https://confluence.atlassian.com/jirakb/jql-fails-with-field-field_name-is-not-searchable-it-is-only-sortable-message-1097184358.html https://jira.atlassian.com/browse/JRACLOUD-85929 I know it says…

Hi @Shankar , thanks for your post. If you are talking about Jira Service Management, instead of Jira Work Management, which is how this post has been labelled, you can set up SLA's to have a JQL component to limit which issues are measured by the different targets. Please see the documentation here…

Hi @MJQ , welcome to the Atlassian Community and thanks for your post. You can only have one instance of each product per organization (unless you are at the enterprise tier). You can create another Jira instance, as a site, in the same organization.…

Hi @Rahmat , welcome to the Altassian Community and thanks for your post. Please can I ask why you want the email address? Can you not put a comment and mention the Approver? Can you explain a bit better please the use case and what you are trying to do / achieve? Best wishes

Hey @Samuel Prathipaty , you could try this created >= -60d AND resolution != Unresolved and duedate IS NOT EMPTY ^ just to get you started, so this is the list issues created in the last 2 months, where the resolution isn't empty (so they are resolved) and the Due date is also not empty. If you have this column…

Hi @Natalie Keane , thanks for your reply. It sounds like you are not a product admin, which you need to be to create a custom field in Jira. If you are a product admin, you should have this gear icon to the left of your icon. It sounds like you can only amend your personal profile. Is there anyone else in your…

Hi @George Squillace , thanks for your post. Atlassian has a Jira instance here https://jira.atlassian.com/browse/CONFCLOUD-73036?filter=98690 where they track product suggestions but only they can create these issues. You would need to open a support ticket to try to get them to create…

Hi @Anagha Narayanan , thanks for the clarification. I found this documentation which explains the project permissions in team-managed projects - https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/ You have to give the administrator role to anyone you want to be able to add or remove issue…

@David Cuenca Tudela Permítanme escalar este post a la ayuda para usted entonces

Hi @Samuel Prathipaty , thanks for your post. Please can you share what you have so far and where you are getting stuck? Here is the documentation on how to work with advanced searches in JQL to give you a hand…

Hi @Anagha Narayanan , welcome to the Atlassian Community and thanks for your question. Being able to manage watchers is a project permission. Please can you check that the impacted users are enabled to the Manage Watchers permission? Best wishes

Hola @David Cuenca Tudela , bienvenido a la Comunidad Atlassian y gracias por tu mensaje. ¿Aún persiste este problema? Si es así, por favor abre un ticket de soporte a Atlassian aquí https://support.atlassian.com/contact/#/ Saludos cordiales

Hi @Xuanming , welcome to the Atlassian Community and thanks for your question, which you already answered yourself! Yes, please make sure you have a post function or some kind of transition screen so that when you close an issue, the resolution is being set. In this way, you will get the strikethrough you mentioned. If…

Hi @Nicole Arriaza , welcome to the Atlassian Community and thanks for your question. I think the best thing for your use case would be to use Behaviours in ScriptRunner - https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview Otherwise, something might be possible…

Hi @Kartik_Ruparelia , welcome to the Atlassian Community and thanks for your question. Please open a support ticket to the vendor of Zephyr here https://marketplace.atlassian.com/apps/1213259/zephyr-scale-test-management-for-jira?hosting=cloud&tab=support Best wishes

Hi @James Short , welcome to the Atlassian Community and thanks for your question. Are you using a third party app for the diagram? Have you checked there aren't some additional permissions to configure? Cheers

Hi @Posto Cavalo De Aço , welcome to the Atlassian Community and thanks for your question. I believe you're asking how to get accredited. Please check out this website for more information or post again if I've misunderstood your question https://enable.atlassian.com/student/catalog Best wishes

Hi @Mine , welcome to the Atlassian Community and thanks for your question. Please can you clarify which testing app you're using? Is it Xray, Zephyr or something else? Best wishes

Hi @Rinjini Poddar , welcome to the Atlassian Community and thanks for your question. Please can you post an anonymised version of your dashboard? I don't understand from the description what you are trying to do. I had a look in the community for other similar posts like this and some people have had success with this…

Hi @Brian , thanks for your comment. Yes, it is normal to see two products here. One is the Jira product itself. The other 'module' if you like is for the Jira product administrator. So, you could have a situation where some users access the Jira product but not the administration part, so not all of your users are admins.…