Valerie Knapp_dpp5c6 Expert

Hi @Parveen Vats , thanks for your message. The only way I got the Epic to hide was if everything, including the child issues, is in Done- Even when both child issues were in Done, I still saw the Epic. I agree that in reading the documentation, Change how many completed issues show on your timeline | Jira Software Cloud |…

Hi @Jimmy Trivedi , thanks for your message. This screen is telling you that you cannot add Status to the issue create screen, but it should be there by default, as you saw and as I have seen if I go to create an issue. I still don't know if I have understood your question though. You can set an automation in the project…

Hi @Brittany Melville , there is already a suggestion open with Atlassian for this feature. You can vote for it here, [JWMCLOUD-19] Ability to configure Core board to show issues for more than 14 days and remove issues before 14 days - Create and track feature requests for Atlassian products. Cheers

Hi @Parveen Vats , thanks for your message. This is what I mean - If you go into the Jira system settings, Issue menu and find the workflow for the issue type, you will need to edit it to get a view like this Here, I have clicked on the arrow next to the Done transition and you can see this box pops up on the right. This…

Hi @Jeff Murray , thanks for your message. If you go into the Jira system settings, Issue menu and find the workflow for the issue type, you will need to edit it to get a view like this Here, I have clicked on the arrow next to the Done transition and you can see this box pops up on the right. This is where you can set any…

Yes, I think they recently changed the Board view, as there used to be this show/hide option also there. I will open a ticket with Atlassian and see what they say.

Hi @Parveen Vats , thanks for your question. Please check the workflows for the issues that are still showing, even though they are in a done status, that there is a post function on the transition to set the resolution. Jira still considers issues open until they have a resolution, as they are still unresolved. Hope this…

Hi @Brittany Melville , thanks for your question. In the List view of Jira Work Management, there is this show / hide option under the, 'More'. Have you also checked there? If so, please give us your feedback and either or I someone else can help you figure out what's going on. Cheers

Hi @Jeff Murray , thanks for your question. It sounds from your description that the Story isn't getting closed because the Subtasks have a status in the done category but they don't have a resolution. Please check the workflow for the Subtask. When they are transitioned to the status of 'will not implement' or 'cannot…

Hi @Jimmy Trivedi , thanks for your question. You should be able to set the status for the issue on creation in the workflow. In this example, the workflow was set so that, on creation, the issue is created with the status, 'To Do'. But, if you wanted the issue to have a different status when it is created, you can just…

Hi @cDemmerle , thanks for your question. What you are describing to me could be implemented with an Issue Security Scheme. Here is some documentation explaining how to set them up - Configure issue security schemes | Atlassian Support How it works is that the scheme can be configured with an additional 'layer' if you…

Hi @Ivan Andrieiev , you're very welcome. Here is an article which explains how the rule executions are counted, just to reassure you - How is my usage calculated? | Cloud automation Cloud | Atlassian Support View your automation usage | Cloud automation Cloud | Atlassian Support Have a nice weekend

Hi @Ivan Andrieiev , thanks for your message. No, the only Automation executions that count in your limits are the ones that are in multiple projects or have a global scope. If you have some automations that are just running in a single project, they don't count. Hope this helps. Cheers

Apologies I thought this was for Jira. Please can someone else help for Confluence?

Hi @Ivan Andrieiev , thanks for your question. It's here, under Jira system settings, System, Global Automation Usage. Hope this helps. Cheers

Hi @Skander Ayari , thanks for your question. I don't know if this is an option for you, but you could use ScriptRunner Behaviours for this - Behaviours (adaptavist.com) You would need to get the app, which isn't free, but you could install it in a test instance and try it out to see if it works for you. Then you could try…

Hi @Akshay Pal , thanks for your question. You could use the Basic JQL query option to help you write these filters. For example, for the Daily Ticket Count, you could leave the projects selected as all, and then in the Created Date - set the search value to be within the last 24 hours. I am not sure what you are looking…

Hi @Akshay Pal , thanks for your message. This is a Jira Service Management field. It looks like, as you have this field available, that you have this product installed in your instance. However, if you want to report on the results of this field in a Jira Software project, so a Scrum or Kanban project, it won't be…

Hi @graham.pinnock , thanks for your message. I am not sure I understand your question. In a company managed project, you can still give some more permission to team leaders or the project lead, for example, by making them a project administrator and board administrator. In this way, a person with both permissions, could*…

Hi @sesiny , welcome to the community and thanks for your question. I'm afraid I don't know what you mean by your private key. Do you mean your password? If so, please contact a system administrator or open a help desk ticket in your organization. I don't think we will be able to assist you unfortunately.

Hi @TIMOTHY MATTHEWS , thanks for your reply. Atlassian have sales staff, but solution partners tend to be consultancies that have practical experience with implementations, so can help you decide which products you want to get, plan and offer training for your end users and help you configure the different tools to get…

Hi @TIMOTHY MATTHEWS , welcome to the community and thanks for your question. I would suggest that you use the Atlassian Partner Directory to contact a solution partner near to you. Solution partners can help you identify which Atlassian products would be best to meet your different requirements. Solution partners can…

Hi @Sal , thanks for this. I have understood you are saying that the formula seems to ignore the due date as it is just counting the first two critera of issue type and status, so, in your case, it counts two Stories in the Status but then disregards the date. Typically for this type of coding, it is very important the…

Hi @NTNT , thanks for your question. Have you tried a JQL query for issues created today? created >= -1d order by created DESC There will be other issues in this query but maybe you can get a hint for where to guide you on your search. Let us know how you get on and if you need more help. Cheers

Hi @Elizaveta Sitnikova , welcome to the community and thanks for your question. In the cloud, permissions are organised a bit differently in the sense that you can be a product admin for different products in your organisation, so you can be a Jira product admin, without being an organisation admin. It sounds as though…

Hi @Sal , thanks for your question. Have you tried anything yet that you can share so we can help you? The Structure documentation has some good examples to help you get started if you haven't already looked here - Creating a Formula (almworks.com) Please share your work so far and we can try to assist you to get it up and…

Hi @Akshay Pal , welcome to the community and thanks for your question. I think this field is more typically used in Jira Service Management projects, or something that is used in a Jira project implemented as a service desk. Please can you check that this field is in the projects and visible in the screens where you want…

Hi @Sanjivani Wayal , thanks for your question. Have you thought about contacting the support for Structure? I think they might be the best placed to help you understand how to construct the data / query that you want. Formulas Basics (almworks.com) Send Feedback (almworks.com)

Hi @Nicky Ilsley , thanks for your question. I would want to clarify first if you are using Jira in the cloud or in a self-hosted, server or data center instance. If you are in the cloud, Atlassian has created and made available a library of templates for automation rules. There is a simple one here, which you could use to…

Hi @Benjamin Schulz , welcome to the community and thanks for your question. I would suggest for you to start using a Jira Software, or if you have Jira Service Management, even better, to manage these requests. Jira Software Management workflows allow for the possibility to introduce an approval step - Add an approval…